4/10 (不満)
Philip W.
2023 年 6 月 24 日
気になった点 : 清潔度
Roaches, unwashed sheets No communication
We picked this place knowing the age and possible issues and we were willing to deal with the construction and outward appearance of Villa Del Sol. This unit looked nice and since we had our 10 year old son with us we thought the game would be something fun.
We arrived and the AC was set to 85 and it was very balmy inside the unit. No big deal, no problem. Turned the AC on, and we were good… starting unpacking and I checked the book to see if there was any information we needed to know. When I pulled the book off the kitchen counter and opened it, 3 roaches scurried out of the book and over the counter. I was able to kill one and got a picture. That’s when we were really thinking we have a problem. So my wife checked the sheets on the bed, sure enough, there were many small black hairs (maybe, hopefully from a dog) in the sheets and there was some kind of food spot.
That was all we needed to confirm we could not stay here. I called the two numbers listed in the book as the owners… no answer. So then I attempted to contact VRBO. Made my way through the system and got in touch with a help center. Went through the story and the operator confirmed this was an issue and we talked about eligibility for refund and/or placement in a different VRBO unit somewhere.
She assured me they would look into getting us another place to stay and that I would receive an email from somebody with options. I haven’t heard anything and now I’m out of space to explain how i
Philip W.
2023 年 6 月に 2 泊滞在