The property was in surprisingly poor condition. There were outlets unsafely installed, grime on the walls and furniture, and a number of plumbing problems. The water came out of the tub spigot as a cloudy yellow. I was informed later that this was do to a plumbing interruption. I went to the manager to redress the issues, and was made to wait nearly four hours before he came out and told me all he could do was offer me rewards points. I cut my trip short after that. I was not going to stay another night. The hotel refunded half my money, instead of the full refund I requested.
Cory
2024 年 9 月に 2 泊滞在
8/10 (良い)
Donna
2024 年 9 月 15 日
良かった点 : スタッフとサービス
Donna
2024 年 9 月に 1 泊滞在
8/10 (良い)
Ben
2024 年 8 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
It was a nice hotel room. Nice location. Very Nice staff at check in desk. Some homeless hanging around the courtyard area but nothing crazy. I will return.
Ben
2024 年 7 月に 1 泊滞在
10/10 (非常に良い)
Scott、San Doego
2024 年 8 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was amazing! I cant say enough good things about the staff here!
Scott
2024 年 8 月に 7 泊滞在
10/10 (非常に良い)
Charles
2024 年 8 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice
Charles
2024 年 8 月に 1 泊滞在
6/10 (普通)
Tom
家族旅行
2024 年 8 月 13 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
I don't like the sofa bed I think it was broken as it was sagging
Tom
2024 年 8 月に 1 泊滞在
4/10 (不満)
RON、Arlington Heights
カップルで旅行
2024 年 8 月 3 日
気になった点 : 施設のコンディションと設備
There are very few restaurants near by. The cleanliness needed some work as there were hairs and dental floss on the floor of our bathroom.
There was hardly anyone else staying there which was a strange experience in such a large hotel.
No bottled water provided in the room. No tea provided.
Check in was not good. When I asked about breakfast/restaurant I was told to read the sign. She also didn’t offer any extras as we are Marriott members. She looked as though she had slept in her clothes.
RON
2024 年 8 月に 1 泊滞在
8/10 (良い)
Mikhail
2024 年 7 月 29 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The fridge and AC didn’t work or ice machine on floor 14. Lots of scratches on the walls, key card failed, giving 4 stars for the staff.
Mikhail
2024 年 7 月に 3 泊滞在
8/10 (良い)
Eric、Jacksonville
2024 年 7 月 25 日
Eric
2024 年 7 月に 2 泊滞在
4/10 (不満)
Hardik
2024 年 7 月 22 日
Hardik
2024 年 7 月に 1 泊滞在
10/10 (非常に良い)
Kyle
2024 年 7 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Na
Kyle
2024 年 7 月に 1 泊滞在
10/10 (非常に良い)
Mark
家族旅行, グループ旅行
2024 年 7 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Well kept hotel. Parking was a bit confusing. Needed a microwave. Very clean.
Mark
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Kristina
カップルで旅行
2024 年 7 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great staff
Kristina
2024 年 6 月に 1 泊滞在
6/10 (普通)
Daniel
家族旅行
2024 年 7 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall a good experience. The view from our room of the statehouse was priceless! The room was great and the location of the hotel was super because it put us at a 5 minute walk to Red,White and Boom. One strange thing was we had no cold water in our room. Even the toilet had hot water. In fact it was so hot the tank on the toilet was hot. Not a huge problem, just odd. Overall the service was great but not sure the breakfast buffet was worth $21.00 per person.
Daniel
2024 年 7 月に 1 泊滞在
6/10 (普通)
Walter
2024 年 7 月 7 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Property appears "tired", needing mtce
Walter
2024 年 7 月に 1 泊滞在
4/10 (不満)
Ann
2024 年 7 月 2 日
Ann
2024 年 7 月に 1 泊滞在
2/10 (非常に不満)
Mason
2024 年 6 月 24 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
DO NOT STAY HERE!!
Checked in early with no problems at all. The desk attendant told us after checking in that the rooms may be “slightly warm” due to the air conditioning being down for the day. When we got to our room it was unbearable. It was far too hot to be in. We promptly changed and left the hotel to find ac at a restaurant. When we returned in the evening the ac was still not working and the rooms were still warm. We found out from the valet attendant that the AC had been down for days. They refused to give us any discounts or vouchers. I will not be staying at any affiliated hotels in the future.