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Reviews of La Quinta Inn & Suites by Wyndham Columbus MS

2.5 out of 5
La Quinta Inn & Suites by Wyndham Columbus MS
1200 Hwy 45 N, Columbus, MS

Reviews

8.2

Very Good

Rating 10 - Excellent. 294 out of 574 reviews" "
Rating 8 - Good. 150 out of 574 reviews" "
Rating 6 - Okay. 60 out of 574 reviews" "
Rating 4 - Poor. 29 out of 574 reviews" "
Rating 2 - Terrible. 41 out of 574 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ollie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Our stay at Columbus LaQuinta Hotel was a pleasant and enjoyable experience for the first three days of our stay. The room was spacious, and the glass enclosed shower was great. The mirrored closet door was a nice addition, except the position of the handle should have been on the opposite side for easier access. A continental breakfast was included. The king-size bed was fairly comfortable, but the television in our room was very dark, and we could barely see the picture, but it had ShowTime. Everything was going fine until our last night. That's when our peace and quiet was interrupted by loud hip hop music, people yelling and running up and down the hallway next to our room. After it got progressively worse, we reported it to the front desk clerk. We tried to get to sleep but it was impossible with the loud voices and music coming from the room next door. My husband and I were very disappointed, but we did not blame the hotel or the staff. Some people just don't care about anyone but themselves. Luckily the chaos stopped about 1am in the morning and peace was restored. Other than that, unfortunate incident, we enjoyed our stay, and would consider staying there again because of the convenient location to shops and restaurants.
Stayed 4 nights in May 2024

10/10 Excellent

Mary, Aloha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very efficient and helpful. Also staff were so nice and friendly
Stayed 4 nights in May 2024

2/10 Terrible

Rachelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in was at 3, my room wasn't ready until 8 pm, the floor on half the room is soaking wet and the bathrooms not very clean. Rusty lamp. The air conditioner is extremely noisy.
Stayed 1 night in May 2024

8/10 Good

Ashlee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff to check in and out. Room was nice and quiet facility.
Stayed 1 night in May 2024

8/10 Good

Nando

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Chris

Liked: Cleanliness
Disliked: Staff & service, amenities
The property’s ice machine is on the second floor, on the other end of the hotel from the disabled room I’m staying. The toilet is situated in such a way it makes hard to transfer.
Stayed 1 night in May 2024

8/10 Good

Julia

Business traveler
Liked: Cleanliness, staff & service
Staff was excellent and accommodating. Everyone was polite and front desk put me in a room very close to desk and breakfast area, because I was a single female traveling. It is a decent hotel, but not in the greatest part of town and I noticed unloading my car at the front, the pool was absolutely disgusting. It had not been cleaned for the season yet. Not that I planned to swim, But that is one of the first things you see to the left when you pull upfront to unload your bags and walk into the front desk area. Breakfast was your basic Continental hotel breakfast, but the staff was very sweet and hospitable. My room faced out back to a parking lot with a walkway, and the shades were semi transparent, which made made me nervous. I cannot close the main blackout shades.
Stayed 1 night in Apr 2024

6/10 Okay

Portia

Traveled with family and small children, Business traveler
The request to clear the room was not made. I assume it was due to being short on staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Amy

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, extremely courteous staff
Stayed 4 nights in Apr 2024

6/10 Okay

Erica

Liked: Staff & service, amenities, property conditions & facilities
It was in a quiet area, the staff was nice . The only thing I didn’t like was that there was hair in the shower and the sheets were not clean.
Stayed 2 nights in Apr 2024
Response from Sarah on Apr 18, 2024
Hello Erica. Thank you for taking the time out to tell us about your experience. Please accept our apologies for the unclean sheets and the hair in the shower. Please call at your earliest convenience to discuss a resolution.

10/10 Excellent

Jennifer, Corinth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful!
Stayed 1 night in Apr 2024
Response from Sarah on Apr 18, 2024
Hello Jennifer. Thank you for taking the time out to tell us about your stay. We look forward to seeing you soon.

8/10 Good

Blakely

Traveled with partner
Liked: Staff & service, amenities
Not the best location but not awful either
Stayed 1 night in Apr 2024
Response from Sarah on Apr 18, 2024
Hello Blakely. Thank you for your feedback. What could we have done better to deserve a perfect 5? I look forward to hearing from you soon.

10/10 Excellent

Adrian

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly kind staff, wonderful breakfast, quiet, beds were so comfy, remote to the AC!!
Stayed 2 nights in Apr 2024
Response from Sarah on Apr 18, 2024
Hello Amanda. Thank you for taking the time out to tell us about your experience. The staff will appreciate such kind and thoughtful words. We look forward to seeing you soon.

10/10 Excellent

Valerie J.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Sarah on Apr 18, 2024
Thank you Valerie J. for your feedback. We look forward to seeing you soon.

10/10 Excellent

Lynn

Traveled with partner
Liked: Amenities
Helpful staff
Stayed 1 night in Mar 2024
Response from Sarah on Apr 18, 2024
Hello Lynn. Thank you for your feedback. The staff will appreciate to know they are helpful.We look forward to seeing you soon.

10/10 Excellent

N'famoussa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and they keep the property clean.
Stayed 2 nights in Mar 2024
Response from Sarah on Apr 18, 2024
Thank you N'famoussa for taking the time out to tell us about your experience. We look forward to seeing you soon.

8/10 Good

Pam

Stayed 1 night in Mar 2024
Response from Sarah on Apr 18, 2024
Hello Pam. Thank you for filling out the survey. What could we have done to deserve a perfect 5? I look forward to hearing from you.

4/10 Poor

LaTrice

Disliked: Cleanliness, staff & service
They were under staffed. First night the front desk staff were very friendly. But I found blood on my comforter. Was offered a room changed declined and requested a bed change. Was then brought a comforter with brown stains. Then we accepted the room change. New room door looked like it had been kicked in but by now I’m tired and want to go to bed having been on the road for 10 hrs. 2nd night staff was very rude and told me to come down stairs to get towels that were never in the room to begin with. Breakfast was ok but ran out early. Overall I would give it two stars only because the staff member from our first night stay was overwhelmed but her attitude was so sweet & she was as accommodating as she could bebut it was downhill from there
Stayed 2 nights in Mar 2024
Response from Sarah on Mar 27, 2024
Thank you LaTrice for taking the time out to tell us about your experience. Unfortunately, it appears that we've let you down. Please call at your earliest convenience to discuss a resolution. Thank you again for your feedback and we hope to hear from you soon.

4/10 Poor

Suzanne, Milan

Business traveler
Liked: Staff & service
Disliked: Cleanliness
This room smelled like dog poop and mold. Every time the blower kicked on, it made it smell worse. Very disappointed with this stay.
Stayed 1 night in Mar 2024
Response from Sarah on Apr 18, 2024
Hello Suzanne. Thank you for taking the time out to tell us about your experience. Please accept our apologies for the unpleasant odor. Please call at your earliest convenience to discuss a resolution.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff help and great breakfast Room was clean and housekeeping very friendly Our go to choice for a stay in Columbus MS. Looking forward to our next trip there.
Stayed 1 night in Mar 2024
Response from Sarah on Mar 12, 2024
Thank you Robert for your feedback. It is very important to us. We are very pleased you enjoyed your experience with us. I will share your comments with the staff. They will be very pleased. Thank you again and we will see you soon.

10/10 Excellent

Macayla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff.
Stayed 1 night in Feb 2024
Response from Sarah on Mar 12, 2024
Hello Macayla. Thank you for your feedback. I will let the staff know that you found the facility to be clean and the staff to be friendly.

10/10 Excellent

Terrance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sarah on Mar 12, 2024
Hello Terrance. Thank you for your feedback. We are very pleased you rated us a 10 of 10. The staff will greatly appreciate your rating.

4/10 Poor

Annie

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
My husband and my baby were all bitten by insects. My husband and I have them on our arms and bodies. My baby is on the fingers and the back of her hand. She is only five months old. She likes to put her hands in her mouth, so I dare not apply medicine to her hands. This is a very bad living experience.
Response from Sarah on Mar 12, 2024
Hello Annie. Please accept our apologies for you and your family being bitten by insects. The staff has investigated this issue you encountered. We were unsuccessful to find anything. Our pest control visited the property to spray and treat the room you were assigned to prevent any future incidence. Thank you for reporting this issue.

10/10 Excellent

Stacia

Traveled with family
Liked: Property conditions & facilities
Everything is great!
Stayed 1 night in Feb 2024
Response from Sarah on Feb 21, 2024
Thank you Stacia for your feedback. The staff will be notified of how you found everything to be great. We hope to see you soon.

8/10 Good

Shayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk clerks. Easy check in.
Stayed 1 night in Feb 2024
Response from Sarah on Feb 21, 2024
Hi Shayne. Thank you for your feedback, it is very important to us. I'm glad your check in process was easy. I will let the front desk attendants know your thoughts on their friendliness. Thank you for choosing our facility and we hope to see you soon.

8/10 Good

Gertrude

Traveled with family
Fire alarm went off at 5:00 am! Otherwise,a nice stay in a clean hotel.
Stayed 1 night in Feb 2024
Response from Sarah on Feb 21, 2024
Thank you Gertrude for your feedback. Please accept our apologies for being awakened by the fire alarm so early in the morning. I don't know what went wrong but this issue will be further investigated. Thank you again for your feedback and we hope to see you again.

10/10 Excellent

stanley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Linda and Teresa made my stay a wonderful experience
Stayed 2 nights in Feb 2024
Response from Sarah on Feb 21, 2024
Thank you Stanley for your personal shout out to the two employees. I will make sure your kinds words are related. Thank you for choosing us and we hope to see you again.

4/10 Poor

Suzanne, Milan

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
This place is a mess. There are no pillows for those allergic to feathers. So we slept without pillows after driving 800 miles. One morning there was not hot water. So we couldn't shower. The workout room cooling wasn't working, so it was super hot in there. A large boys basketball team was very loud and making noise all night so we didn't sleep. We stayed in the suite. The furniture was FILTHY stained and gross! We had to put towels on it to sit down. There are massive opportunities for improvement here. Theresa and Linda were lovely and helpful. The other staff were not concerned with our inconvenience. For real, there are other choices to stay in Columbus and we will choose something other than this LaQuinta the next time.
Stayed 2 nights in Feb 2024
Response from Sarah on Feb 21, 2024
Hello Suzanne. Thank you for your feedback. Please accept our apologies for the inconvenience of the issues you encountered during your stay. The issues you mentioned have been addressed to the staff and the appropriate corrections have been made.

8/10 Good

Arzmarie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sarah on Feb 21, 2024
Hello Arzmarie. Thank you for your feedback.

6/10 Okay

Michele

Traveled with family
Liked: Staff & service
Average hotel. The breakfast was limited no fruit at all and seemed to limit how much gravy etc they placed out. Later diners had very limited choices or no choices at all.
Stayed 1 night in Jan 2024
Response from Sarah on Feb 21, 2024
Hello Michele. Thank you for your feedback, it is very important to us. Please accept our apologies about the breakfast issue you encountered. This is not the normal for the hotel and standards as well. The staff will be notified to make the appropriate corrections as needed. Thank you again and we hope to see you soon.

2/10 Terrible

jasmine

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Sarah on Feb 21, 2024
Hello Jasmine. Thank you for your feedback. It appears your stay was not of your satisfaction. Please accept our apologies for whatever issue you encountered. We hope you give us another chance. Again, thank you.

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy staying here staff was friendly and makes a difference ! Facility a little outdated but we feel comfyable staying there
Stayed 2 nights in Jan 2024
Response from Sarah on Feb 21, 2024
Hello Leticia. Thank you for your feedback. Thank you for staying with us whenever you are in the area. We appreciate your loyalty. Thank you again and we hope to see you soon.

10/10 Excellent

Celicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sarah on Feb 21, 2024
Hello Celicia. Thank you for rating us 5 out of 5.

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Sarah on Feb 21, 2024
Hello Amy. Thank you for your rating. We hope to see you soon.

2/10 Terrible

Sanjeev

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Sarah on Feb 21, 2024
Hello Sanjeev. Thank you for your ratings. It appears that your stay was not of your satisfaction. Please accept our apologies.

8/10 Good

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sarah on Feb 21, 2024
Hello Randy. Thank you for your ratings. We hope to see you again.

8/10 Good

Tamika

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sarah on Feb 21, 2024
Hello Tamika. Thank you for your feedback.

10/10 Excellent

Regina

Traveled with family
The front desk workers were very nice and welcoming and the room and bed were comfortable
Stayed 1 night in Dec 2023
Response from Sarah on Feb 21, 2024
Hello Regina. Thank you for your feedback, it is very important to us. The staff will appreciate your thoughtful and kind words. We hope to see you again.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sarah on Feb 21, 2024
Hello Monica. Thank you for rating us 5 out of 5. We hope to see you again. Thank you.

10/10 Excellent

Toreakia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean affordable and staff was very nice
Stayed 1 night in Dec 2023
Response from Sarah on Feb 21, 2024
Hello Toreakia. Thank you for your feedback, it is very important to us. The staff will appreciate the kind and thoughtful words. We hope to see you soon.

10/10 Excellent

Kizzy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sarah on Feb 21, 2024
Hello Kizzy. Thank you for rating us a 10 out of 10. we hope to see you soon.

8/10 Good

Tre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay at this hotel was good. The only thing was the refrigerator was not working properly. Other than that everything else was great.
Stayed 3 nights in Dec 2023
Response from Sarah on Feb 21, 2024
Hello Tre. We appreciate your feedback. Please accept our apologies about your refrigerator. The corrections has been made. Again, thank you for choosing us and we hope to see you soon.

10/10 Excellent

Alliceson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sarah on Feb 21, 2024
Hello Alliceson. Thank you for rating us a 10 out of 10. We hope to see you soon.

2/10 Terrible

Deborah

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness
The linen on the bed had stains that looked liked blood, feces, and unknown substance.
Stayed 1 night in Dec 2023
Response from Sarah on Feb 21, 2024
Hello Deborah. Thank you for your feedback, it is very important to us. Please accept our apologies for the issues you encountered during your stay and the inconvenience this may have caused. The staff has made the appropriate corrections to the issues you mentioned. Again, thank you.

6/10 Okay

Christopher

Stayed 1 night in Dec 2023
Response from Sarah on Feb 21, 2024
Hello Christopher. Thank you for your feedback.

10/10 Excellent

Pamela

Liked: Cleanliness, amenities
Stayed 1 night in Nov 2023

10/10 Excellent

Stafford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was really pleased with the whole experience.
Stayed 2 nights in Dec 2023

8/10 Good

tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good!
The hotel was very clean. The staff were friendly and helpful, especially the gal who made breakfast. Overall it was a very good experience. I realize why you have changed your policy on checking the rooms each day but I did miss that a little. Thank you for the good experience.
Stayed 4 nights in Dec 2023