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Reviews of Homewood Suites by Hilton Columbus-Dublin

3 out of 5
Homewood Suites by Hilton Columbus-Dublin
5300 Parkcenter Ave, Dublin, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 379 out of 815 reviews" "
Rating 8 - Good. 240 out of 815 reviews" "
Rating 6 - Okay. 85 out of 815 reviews" "
Rating 4 - Poor. 72 out of 815 reviews" "
Rating 2 - Terrible. 39 out of 815 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Herbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly quiet and convenient.
Stayed 1 night in May 2024
Response from Guest Services on May 13, 2024
Thank you for your feedback. We hope to see you again in the future.

4/10 Poor

Sean

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice but the room wasn't anything to get excited about. The microwave didn't work, and we went and bought our own blankets because the bedding in the room was dirty and covered in hair. We only ate the breakfast they offer once because it was so bad i threw it away. We showed up to the breakfast 5min after it opened and the food was already cold and stale. pretty sure it was left over from the day before.
Stayed 2 nights in May 2024
Response from Guest Services on May 13, 2024
We are sorry you did not enjoy your stay. Thank you for the feedback, as this helps us to understand where we can improve.

10/10 Excellent

David Leo

Great
Stayed 2 nights in May 2024
Response from Guest Services on May 13, 2024
Thank you for your feedback. We hope to see you again.

10/10 Excellent

Zardous

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 1 night in May 2024
Response from Guest Services on May 9, 2024
Thank you! We hope to see you again in the future!

8/10 Good

Malea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on May 9, 2024
Thank you. We hope to see you again in the future.

6/10 Okay

Amy

Traveled with family and small children, Traveled with family
Liked: Amenities
The front desk staff was a bit off putting. We asked if it was possible to check in early (around 1:30) and she was very curt, saying she wouldn’t have anything ready until at least 3p. Which is official check in time, I totally understand, but it was the way she said it. She also made a comment about the fact that we booked the room through a third party and seemed annoyed. Again, it was the way she said it, almost like she was blaming us. The room was not super clean, there was dust and random smudges on many of the table tops, there was mold on the vinyl panels in the shower and the refrigerator was dirty on the outside. The sleeper sofa was a bit gross and overall, it could have been A LOT cleaner.
Stayed 1 night in Apr 2024
Response from Guest Services on May 9, 2024
We are sorry you were unhappy with your stay. We hope you give us another chance in the future.

10/10 Excellent

Duane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel a bit out of the but close to restaurants and freeways.
Stayed 1 night in Apr 2024
Response from Guest Services on May 12, 2024
I am glad you enjoyed your stay with us.

8/10 Good

Nicole, Cleveland Heights

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 2 nights in Apr 2024
Response from Guest Services on May 12, 2024
Thank you!

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Apr 2024
Response from Guest Services on May 12, 2024
Thank you.

10/10 Excellent

Sheila

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on May 12, 2024
Thank you.

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with welcoming staff right upon entering. Hotel and the room was clean.
Stayed 2 nights in Apr 2024
Response from Guest Services on May 12, 2024
I am glad you enjoyed your stay. Thank you for your feedback.

6/10 Okay

NANCY

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Noise was a problem as we had a room directly across from the elevator. The property is dated and the bathroom needs updated. Shower doesn’t clean up well. The sink is too low.
Stayed 1 night in Apr 2024
Response from Guest Services on May 12, 2024
I am sorry you did not enjoy your stay.

10/10 Excellent

Ivette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mixed reviews kind of made me nervous about my choice. But I am so glad I booked here. I have 2 kids and they enjoyed the pool. I liked the pool because there was no deep end it is perfect for kids! Hotel is very family friendly. Free Breakfast was yummy and front desk staff was very helpful. Suite I stayed in was clean and property and area was clean and felt safe! No complaints.
Stayed 2 nights in Apr 2024
Response from Guest Services on May 12, 2024
I am so glad you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

Carol

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town with my daughter for a dance competition at the Upper Arlington HS, this Homewood Suites location was a short 15 minutes, maybe less, drive away. The area was beautiful and we felt safe in the hotel. Clean, quiet, and comfy bed! Only 2 negatives: 1) the drapes let in a bit of light where they come together so bring a binder clip to close the gap. 2) light from the hallway come in around the door, I hung a garment bag on the security lock bar and used the 2 rolls of paper towels and cloth towels to block light coming in from under the door, it really helped darken the door. Great selection of food at breakfast, arrive before 9AM to get oatmeal. I would definitely stay here again and look into them for a stay elsewhere. If you have time go see The Dancing Hares sculpture in Ballantrae Community Park, 3 miles away and the 109 human-sized ears of corn art display. Trivia...dd you know Dublin is home to the Wendy's restaurant headquarters?
Stayed 1 night in Apr 2024
Response from Guest Services on May 12, 2024
I am so glad you enjoyed your stay with us. Thank you for your feedback. We hope to see you again.

8/10 Good

Shannon

Stayed 2 nights in Apr 2024
Response from Guest Services on May 12, 2024
Thank you for your feedback.

10/10 Excellent

Shauntay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate, clean and friendly staff.
Stayed 2 nights in Apr 2024
Response from Guest Services on May 12, 2024
Thank you.

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints. Everything was great. We would stay here again.
Stayed 1 night in Mar 2024
Response from Guest Services on May 12, 2024
Thank you.

8/10 Good

Hui

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services on May 12, 2024
Thank you.

8/10 Good

Monique, Jersey City

Stayed 2 nights in Mar 2024
Response from Guest Services on May 12, 2024
Thank you.

8/10 Good

Tierra Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area for shopping and enjoyed the room.
Stayed 1 night in Mar 2024
Response from Guest Services on May 12, 2024
Thank you for the feedback. We hope to see you again.

10/10 Excellent

Margaret

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Whole hotel was clean and lovely. Breakfast was delicious.
Stayed 2 nights in Mar 2024
Response from Guest Services on May 12, 2024
Thank you.

10/10 Excellent

Tia, Freeville

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Services on May 12, 2024
Thank you.

8/10 Good

Kandy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomy with a nice size kitchen in the rooms
Stayed 2 nights in Mar 2024

2/10 Terrible

britt

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Eric

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
From the moment we walked in the side door with our bags the facility smelled like an ethnic restaurant. Our room had a very strong unpleasant odor of Indian food. When we got there our door to our room was propped open with the deadbolt which left us assuming the odor started there and they were trying to air it out. There were stains on the carpet and furniture. The soap containers they supply were full but dirty from the previous tenants. The pool Area was nice. Staff was pleasant and helpful with extra towels and bedding. We chose this hotel for the extra room a 2 bedroom suite supplies but will not stay here again.
Stayed 1 night in Feb 2024

6/10 Okay

Denise

Stayed 3 nights in Feb 2024

4/10 Poor

KIm

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 11, 2024
We are sorry you did not enjoy your stay.

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful to my mother and I when we visited family in Columbus. Thank you!
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 11, 2024
Thank you for the feedback! We hope you see you again.

6/10 Okay

Phillip

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I did not like that they would not give me my deposit back. They kept saying they gave it back but actually never did, then the manager would never call me back. Not a good feeling.
Response from Guest Services on Feb 7, 2024
Your deposit of 25 was released by the hotel on the day of your departure. If that is not reflected on your credit/debit card statement, please contact your bank. If you have any other questions, please contact the hotel directly. Thank you.

10/10 Excellent

Amanda

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Services on Feb 7, 2024
Thank you for your feedback. We look forward to seeing you again.

8/10 Good

Josh

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Great room
Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 7, 2024
Thank you for your feedback! We look forward to seeing you again!

10/10 Excellent

Tamara

Stayed 2 nights in Jan 2024
Response from Guest Services on May 12, 2024
Thank you.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 15, 2024
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 9, 2024
Thank you for your feedback. We hope to see you again.

4/10 Poor

JoAnn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dangerous conditions and mechanical difficulties
The air conditioning didn't work. We had been on the road all day and my husband had to get online to work once we checked into the hotel so moving to another room wouldn't have been convenient. However, I am dealing with an illness and a lot of medication that requires me to use air-conditioning to ease my discomfort. Having their air conditioning not working ruined our stay because I was not able to get any sleep. In addition, the elevator doors open, but the elevator has not come to a complete stop (it's still doing an adjustment) which caused me to trip getting out of the elevator. That is a huge hazard to your guests.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 2, 2024
Your feedback is very important to us. Thank you for letting us know about the elevator and the air conditioner. We will notify our maintenance department.

10/10 Excellent

Sarika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly staff
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 9, 2024
Thank you for your feedback! We hope to see you again.

10/10 Excellent

Janelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 9, 2024
We are glad to enjoyed your stay. We hope to see you again.

8/10 Good

Candas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, but take your own kitchen pans.
It was a nice place to stay. Would have been better if they had pans to use in the oven. Every other hotel with the kitchen has had the equipment to use. Wasnt notified in advance, otherwise would have planned dofferently.
Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 9, 2024
Thank you for your feedback. We are sorry we were unable to accommodate your request for a baking dish. We will certainly take that into consideration when placing our next order for kitchen supplies. We hope to see you again.

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 18, 2023
Thank you for choosing Homewood Suites by Hilton Columbus-Dublin. We hope to see you again!

10/10 Excellent

DENNIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 18, 2023
Thank you for choosing Homewood Suites by Hilton Columbus-Dublin. We hope to see you again!

2/10 Terrible

Alisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quite dirty and not taken care of. Everything is fairly dilapidated and old. The front desk staff I found to be dismissive and not willing to help, except one woman. Overall I wouldn't stay here again because the experience was fairly negative.
Stayed 8 nights in Dec 2023
Response from Guest Services on Dec 13, 2023
We am terribly sorry you did not enjoy your stay. We appreciate your feedback.

6/10 Okay

Jared

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The only downside was they charged me for parking that says it’s complimentary online and they disagreed with me until I showed them proof and they refunded the charge.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 10, 2023
Unfortunately, not all of our front desk staff were informed of the last minute change in parking fees. As soon as our agent was informed of the change, she refunded the parking fee.

4/10 Poor

Mike

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk ladies were very friendly and helpful. With that said, the hotel as a whole was not so good. The hallway carpets were disgusting. Pretty sure they have never been shampooed since being installed. Upon entering our room, we were greeted with an old, musty smell. The front of the refrigerator was very dirty. Inside the refrigerator did not keep food cold. Our garbage disposal did not work, and the sink was clogged, although they did fix that. The shower door would not stay closed so water kept spring out into the bathroom, I mentioned that, but that however, did not get fixed during our stay. The breakfast was just OK. With that being said, I would never stay here again definitely does not live up to the Hilton name.
Stayed 4 nights in Nov 2023
Response from Guest Services on Dec 10, 2023
Thank you for your feedback. We are sorry to hear that you did not enjoy your stay. We will certainly make sure that each of these areas are addressed.

10/10 Excellent

Judy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent attention from staff. Great room for us. Like having refri n microwave n kitchen set up. Loved shower n bed very comfy
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 5, 2023
I am glad you enjoyed your stay with us! We hope to see you again!

4/10 Poor

Sara

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Love it but couldn’t get comfortable to sleep
I love the concept of this hotel. But I rated low as the bed, pillows, and couch were awful to relax and sleep on. Otherwise clean and easy!
Stayed 4 nights in Nov 2023
Response from Guest Services on Dec 5, 2023
Thank you for staying with us. Your feedback is invaluable!

6/10 Okay

john

Disliked: Cleanliness, staff & service
Problems with housekeeping. Cleaning rooms is on a two day schedule, but when they clean the room they miss things, like trash cans, replacing coffee machine cups and coffee packets. The trash receptacles in the hallway were frequently overflowing. One day they did not provide the breakfast offered on their website. All related to cutting staff to increase profits.
Stayed 1 night in Nov 2023
Response from Guest Services on Dec 4, 2023
Thank you for your feedback. My apologies for the things housekeeping missed. We will address this with our team. As for the one day we did not offer a hot breakfast buffet, it was Thanksgiving day and we chose to give our kitchen staff time off to spend with their families. We did, however, provide cold items, such as cereal, yogurt, fresh fruit, etc.

10/10 Excellent

Victoria

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Guest Services on Jan 9, 2024
Thank you for your feedback. We hope to see you again in the future.

8/10 Good

rebecca

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice suite. Quiet location. Only negatives were that they do not provide soap to wash hands except the shower gel. Also we were awakened by the fire alarm which was annoying, but I would stay there again.
Stayed 1 night in Nov 2023
Response from Guest Services on Jan 9, 2024
Thank you for your feedback. We are sorry to hear that there was no soap for the vanity in your room. Our deepest apologies for the inconvenience of the fire alarm. We are in the process of having that fixed. We hope to see you again.

10/10 Excellent

Stephen Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Services on Jan 9, 2024
Thank you for your feedback! We are glad you enjoyed your stay with us. We hope to see you again.