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Reviews of Hilton Garden Inn Cleveland Downtown

3 out of 5
Hilton Garden Inn Cleveland Downtown
1100 Carnegie Ave, Cleveland, OH

Reviews

7.6

Good

Rating 10 - Excellent. 383 out of 1001 reviews" "
Rating 8 - Good. 257 out of 1001 reviews" "
Rating 6 - Okay. 174 out of 1001 reviews" "
Rating 4 - Poor. 113 out of 1001 reviews" "
Rating 2 - Terrible. 74 out of 1001 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lexus

Liked: Staff & service, property conditions & facilities
Every thing was good
Stayed 1 night in May 2024

6/10 Okay

William

Liked: Property conditions & facilities
Disliked: Staff & service
Good location.
Stayed 2 nights in May 2024

6/10 Okay

MARY ANN

Parking fee was very high. No free breakfast
Stayed 1 night in May 2024

6/10 Okay

Melissa

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Need better pillows
Stayed 1 night in May 2024

10/10 Excellent

Shawn

Traveled with partner
Will stay again
Stayed 1 night in May 2024

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Annette

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not honor refund since I didn’t check in

2/10 Terrible

Taelah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a good convenient stay downtown Cleveland.
Stayed 2 nights in Apr 2024

2/10 Terrible

Erin

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We were moved from our original room due to the tv not working. The new room had mold growing throughout the entire room. Mushrooms were growing out of the carpet. The entire night was extremely noisy with people fighting and smoking in the hallways.
Stayed 1 night in Apr 2024

4/10 Poor

Skye

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and old
Stayed 4 nights in Apr 2024

6/10 Okay

Mark

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Carol

Liked: Staff & service
Convenience to Progressive Field and around town. Liked the restaurant in the hotel and their staff. Didn’t like the fact that you had to pay $18 pp for the breakfast buffet that you would normally get for free at other Hilton chains.
Stayed 2 nights in Apr 2024

10/10 Excellent

Greg

Stayed 1 night in Apr 2024

10/10 Excellent

Margarita, Lockport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Suman J, Evans

Traveled with family
Liked: Property conditions & facilities
Nice
Stayed 1 night in Apr 2024

6/10 Okay

Frank

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Kyoko, Renton

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was terrible and the drainage in the shower was clogged and dirty water didn’t flow easily, which was unpleasant.
Stayed 2 nights in Apr 2024

4/10 Poor

Jenny, Colorado Springs

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Stephanie

Disliked: Property conditions & facilities
Smelled like weed. Was dirty
Stayed 3 nights in Apr 2024

10/10 Excellent

Avleen

Liked: Staff & service
Very warm and welcoming Staff
Stayed 1 night in Mar 2024

10/10 Excellent

Tina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and convenient location.
Stayed 2 nights in Mar 2024

4/10 Poor

Jesse

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Julie

Traveled with family
Disliked: Property conditions & facilities
Everything squeaked, pillows were awful, room smelled.
Stayed 1 night in Mar 2024

4/10 Poor

Jennifer, Sandusky

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ojay
Stayed 1 night in Mar 2024

10/10 Excellent

Bridget, South Orange

Great staff; very clean and convenient
Stayed 1 night in Mar 2024

8/10 Good

Marika, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. The property is clean. They have decent breakfast and you can order your own. I would definitely stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Desiree

Traveled with group
Liked: Cleanliness, amenities
Made my concert experience easy
Stayed 1 night in Feb 2024

10/10 Excellent

Don

Stayed 1 night in Feb 2024

8/10 Good

Shanquilla

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient
Stayed 1 night in Jan 2024

6/10 Okay

Katie

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Brant

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Lobby was nice but when we got in the elevator the floor was very dirty and then when we got off the elevator the hallway floor needed swept. The room was dated and was a bit dirty.
Stayed 1 night in Feb 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very friendly and helpful
Stayed 2 nights in Feb 2024

10/10 Excellent

Charlee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay
Staff was very nice. Everything was clean. Love that the hotel was pet friendly. I’m keeping that in mind should I need to bring my dogs on a trip.
Stayed 1 night in Feb 2024

8/10 Good

Bethany

Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really cool and the burger at Harveys was delicious. Perfect hotel to stay at for madonna concert.
Stayed 1 night in Feb 2024

10/10 Excellent

Natalie

Absolutely love the city view, rooms were pretty clean and nice, thing I didn’t like was how filthy the hot tub was. It should be cleaned at least one to two times a day. But overall great custom service, and I would definitely stay here again and recommend it.
Stayed 1 night in Feb 2024

2/10 Terrible

Christina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was awful. We found so much mold in our room that we actually barley even slept because we were so concerned about it. The front desk staff were awful and just said “oh” didn’t offer to change our room. Would tell everyone to stay away from this hotel
Stayed 1 night in Feb 2024

2/10 Terrible

Ashley

Traveled with family and small children, Business traveler
Disliked: Amenities, property conditions & facilities
Maybe it was a busy weekend, idk but I’d never go again.
Stayed 1 night in Jan 2024

4/10 Poor

Terrence

I wouldn't park here. Three cars got broken into about an hour before I arrived. They were all parked n the hotel's supposedly "secure" lot that you have to pay $20 for! It's not secure.
Stayed 1 night in Jan 2024

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from the desk in the evening to the service staff, to other staff we had seen in passing, to morning staff during checkout: every single one noticed us, acknowledged us, was helpful and kind, they had coloring things, puzzles, and a toy monster truck for my kiddos. The kids ate breakfast for free. The only part was the parking situation with the texts, the camera not noticing the license plate, but the manager was eager to help us and we were able to see a show and be back in the time allowed for parking overnight and after check out without extra fees. We had a great stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Tatum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bryn

Stayed 1 night in Dec 2023

10/10 Excellent

Carmen

6/10 Okay

Melissa

Stayed 1 night in Dec 2023

2/10 Terrible

SCOTT

Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Got there at 2:55 told they where busy and couldn’t get us in till 3 pm stood there for 5 minutes to tell us our room was ready
Stayed 1 night in Dec 2023