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Reviews of Holiday Inn Express & Suites Chatham South, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Chatham South, an IHG Hotel
575 Richmond Street, Chatham-Kent, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 390 out of 791 reviews" "
Rating 8 - Good. 290 out of 791 reviews" "
Rating 6 - Okay. 72 out of 791 reviews" "
Rating 4 - Poor. 24 out of 791 reviews" "
Rating 2 - Terrible. 15 out of 791 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Joseph, Milton

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
Staff sent us to a room that was already occupied Construction lasted for hours and bricks were hitting our window
Stayed 1 night in May 2024

6/10 Okay

Andrew

Stayed 2 nights in May 2024

10/10 Excellent

christin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant experience
Stayed 2 nights in May 2024

10/10 Excellent

Tommy, Cincinnati

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Quiet neighborhood. Attentive staff. Clean rooms.
Stayed 1 night in May 2024

10/10 Excellent

ASHLY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lobby was very warm as the doors were left open. And the bathroom was a bit small. Front house staff were very polite and quick and efficient
Stayed 2 nights in May 2024

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A pleasant stay with kind and professional staff. Nice complementary breakfast with many hot and cold options at a hot temperature when appropriate. Well running, and clean property overall. Showing it's age a little with dents on furniture and walls, but shouldn't discourage anyone from staying here.
Stayed 2 nights in May 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant overnight stay to visit Rondeau Provicial Park.
Stayed 1 night in May 2024

6/10 Okay

Wladimiro

Liked: Cleanliness, staff & service, property conditions & facilities
Property is OK. They are in process of renovating
Stayed 3 nights in May 2024

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, allowed us to store our bikes too! Great experience!
Stayed 2 nights in May 2024

10/10 Excellent

Bahaa

Stayed 2 nights in Apr 2024

6/10 Okay

Holly

Liked: Staff & service
The room was clean but it needs an update - peeling paint and wallpaper in the bathroom. Need more towel racks in the bathroom. This hotel is used by workers, some of whom come into the breakfast area in very dirty clothes and leave mud through the common areas (lobby and elevator etc). Perhaps the hotel could provide disposable shoe covers for them to use? On a positive note, there is a dedicated gluten free toaster and GF bread and oatmeal which was appreciated.
Stayed 1 night in May 2024
Response from Front Desk on May 8, 2024
Greetings Holly,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the state of your room. This does not reflect on our usual standards, and we take your feedback seriously. We are currently in the process of renovating our top few floors, and I am pleased to tell you that once they are completed the rest of the hotel will be under renovation as well! I will share your feedback with our housekeeping and maintenance team to fix these issues you have stated regarding the paint and wallpaper in the bathroom.. Please feel free to contact us regarding your concerns about your stay and to further inform us.Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Sincere Regards,Keira Front Desk

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable and courteous staff
Stayed 1 night in May 2024
Response from Front Desk on May 4, 2024
Greetings Nicholas,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

8/10 Good

Ashley

Stayed 1 night in Apr 2024
Response from Front Desk on May 4, 2024
Greetings Ashley,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

8/10 Good

Scott

Stayed 1 night in Apr 2024

10/10 Excellent

Debra

Great service all around
Stayed 1 night in Apr 2024
Response from Front Desk on May 1, 2024
Greetings Debra,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

8/10 Good

Robbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room, a little loud (barking dogs so not much the building can do about that) nice clean room, a little older so no usb plugs at all, and no outlets in general beside the bed. Good time overall, lots of parking, everything 5 mins out from the building, great time!
Stayed 1 night in Apr 2024
Response from Front Desk on May 1, 2024
Greetings Robbie,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on May 1, 2024
Greetings Thomas,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine. Thank you. The lady at the breakfast area was excellent, very friendly helpful.
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 27, 2024
Greetings Marjorie,Thank you for taking the time to write us a review rating us 5/5!I am so glad you enjoyed your stay and I hope that on your next stay we will enhance this experience even farther!RegardsKeiraFront Desk

10/10 Excellent

Carmen

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 24, 2024
Greetings Carmen,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 24, 2024
Greetings Elizabeth,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

barb

Stayed 1 night in Apr 2024
Response from Front Desk on May 8, 2024
Greetings Barb,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for our purposes going to Chatham, friendly, nice breakfast. Ourroom was clean and shoing age. Damage to the bathroom door and bathtub. In this day of computers and cell phones, insufficient electrical outlets.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 24, 2024
Greetings Janet,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

ANDRE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Service requesting more towels took merely minutes. Breakfast was very good and typical variety. Staff manning breakfast room very friendly. Only complaint would be it was a cold evening, and the gap in the casing along the length of the heater allowed cold air to pour in thru its thin gap. Had to use a towel to block it. Other than that, no complaints.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 24, 2024
Greetings Andre,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

8/10 Good

George

Liked: Staff & service
Comfortable bed. No microwave.
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 11, 2024
Greetings George,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Jennifer

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked that it had a pool for my daughter, I didn't like the disturbance at night time. Nothing was done about it nor was I compensated for it.
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 11, 2024
Greetings Jennifer,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 3/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service
So few luggage carts we had to wait half an hour to get one. Looked like only two for whole hotel. Inadequate given long distance trips require a lot of luggage etc.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 7, 2024
Greetings Mary,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Saundra

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoy the morning breakfast, well prepared and the staff are always really pleasant to speak with!
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 5, 2024
Greetings Saundra,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great value.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 5, 2024
Greetings Brian,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Jason

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 5, 2024
Greetings Jason,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 3/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Robert

The staff were very helpful and friendly. The facility was very clean.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 28, 2024
Greetings Robert,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Theresa

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The property looked right down inside the room was very dated. The elevator was an absolute mess. I probably will not stay here again.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 19, 2024
Greetings Theresa,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness of your room and the hotel. This does not reflect on our usual standards, and we take your feedback seriously. We are currently in the process of renovating our top few floors, and I am pleased to tell you that once they are completed the rest of the hotel will be under renovation as well! I will share your feedback with our housekeeping and maintenance team to fix these issues you have stated. Please feel free to contact us regarding your concerns about your stay and to further inform us.Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Sincere Regards,Keira SFront Desk

10/10 Excellent

Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovations - noise late at night 9pm was bit much. I did very much enjoy my room!
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 19, 2024
Greetings Danielle,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

8/10 Good

Tammi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Desk on Mar 19, 2024
Greetings Tammi,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Richard

Traveled with family and small children
Very pleased with the staff and accommodations
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 7, 2024
Greetings Richard,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Adam

Stayed 1 night in Mar 2024
Response from Front Desk on Mar 7, 2024
Greetings Adam,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and exactly as expected
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 7, 2024
Greetings Diane,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

8/10 Good

Avtar Singh

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 23, 2024
Greetings Avtar Singh,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.

10/10 Excellent

Eric

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 21, 2024
Greetings Eric,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Brian, Crysler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 28, 2024
Greetings Brian,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

jim

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 21, 2024
Greetings Jim,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Gulam Mohammed

Liked: Cleanliness, room comfort
We stayed there for one night. It’s a good hotel. Not anything fancy though if someone is looking for fancy. The receptionist at night was a very nice gentleman and the receptionist in the morning, Mandy wasn’t very friendly
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 22, 2024
Greetings Gulam Mohammed,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced.This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,KeiraFront Desk

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 22, 2024
Greetings,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,KeiraFront Desk

6/10 Okay

Lindsay

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
No extra blanket for pull out asked housekeeping in which told me to ask front desk! Front desk told me it would be a bit for him to find one! Never recieved one! We rented a suite ! lol the cupboards for dishes have no dishes it’s just empty cupboards! The silverware drawer has a plastic silverware storage for cutlery from the dollar store but there’s no cutlery! The sheer curtain is missing on the right hand side of the window curtains! Hotel is not in the best location. Other than beside a casino which is not open late ! Kinda in the slummy part!
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 22, 2024
Greetings Lindsay,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the state of your room. This does not reflect on our usual standards, and we take your feedback seriously.! I will share your feedback with our housekeeping and maintenance team to fix these issues you have stated regarding the missing curtain. Please feel free to contact us regarding your concerns about your stay and to further inform us.Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,Keira Scott

8/10 Good

Alexander

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 21, 2024
Greetings Alexander,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Cody

Stayed 3 nights in Feb 2024
Response from Front Desk on Mar 21, 2024
Greetings Cody,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Was ok. The hotel staff were also nice enough to help us check in earlier, however the beds were terrible, I couldn't really sleep
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 22, 2024
Greetings Daniel,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the discomfort of your bed.This does not reflect on our usual standards, and we take your feedback seriously. We are currently in the process of renovating our top few floors, and I am pleased to tell you that once they are completed the rest of the hotel will be under renovation as well! This includes our beds! I will share your feedback with our housekeeping and maintenance team to check these issues you have stated regarding the bed. Please feel free to contact us regarding your concerns about your stay and to further inform us.Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Yours in Hospitality,Keira ScottFront Desk

6/10 Okay

Rhonda

Traveled with family
Our room was on second floor - not a great view (parking lot and old transport trucks).. our room was clean some hair in shower, our second day quick tidy housekeeping service lady was very nice. Hotel was super busy for tournament or something and food was in good supply for everyone. not as many options as our other holiday inn stays but still good! Pool was warm and clean. Our second night was less impressive, pool area had a garbage bag of empty alcohol cans beside pool and people drinking. Manager did come in and clear it at some point and he seemed to be just as annoyed about it. Hotel was under construction but couldn’t tell - quiet and clean. Car was broken into on the second night of stay. Hotel doesn’t have cameras in back lot so do not park there.. Front desk staff were kind, helpful and sympathetic but there was nothing they or police could do. If the pool wasn’t there i don’t think we would’ve enjoyed our stay at all.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 22, 2024
Greetings Rhonda,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness of the pool. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,KeiraFront Desk

6/10 Okay

Patrick

Business traveler
Liked: Staff & service
Carpets were very much in need of cleaning.
Stayed 5 nights in Feb 2024
Response from Front Desk on Feb 14, 2024
Greetings Patrick,Thank you for your review and for bringing this matter to our attention. We apologise for the inconvenience you experienced due to the cleanliness of your room. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,Keira ScottFront Desk

10/10 Excellent

Dejana

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. Conveniently located close to Casino, downtown and shopping. Would definitely recommend stay at this hotel.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 12, 2024
Greetings Dejana,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk