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Reviews of ibis Carcassonne Est La Cité

3 out of 5
ibis Carcassonne Est La Cité
Rue Camille Flammarion, Carcassonne, Aude

Reviews

8.2

Very Good

Rating 10 - Excellent. 104 out of 320 reviews" "
Rating 8 - Good. 151 out of 320 reviews" "
Rating 6 - Okay. 51 out of 320 reviews" "
Rating 4 - Poor. 9 out of 320 reviews" "
Rating 2 - Terrible. 5 out of 320 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

LUCIEN

Stayed 2 nights in Oct 2023
Response from Edouard Sudre - Responsable d'exploitation on Dec 30, 2023
Monsieur,Merci d'avoir pris le temps de laisser un avis suite à votre séjour dans notre établissement. Nous sommes navrés de lire que vous n'avez pas apprécié notre hôtel et ses services. N'hésitez pas à nous communiquer ce qui vous a déplu afin que nous puissions nous améliorer !Cordialement

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb position of room as travelling with dog's. Lovely reception staff and the room was large and very clean. Large and secure car parking area.
Stayed 3 nights in Jun 2023
Response from Edouard Sudre - Manager on Aug 2, 2023
Madam, Thank you for the great review you left on our hotel. We are delighted that you appreciated the friendliness of our staff and hope to welcome you again very soon

6/10 Okay

Jayne

Disliked: Amenities, property conditions & facilities
Pool minute and closed, near the car park…not inviting. Hotel in an industrial complex. Cold eggs and sausages at breakfast. I usually LOVE Ibis hotels…this one was not great…
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to the highway. A perfect layover location if you are going to Spain.
Stayed 1 night in Aug 2021
Response from Maurane F - Directrice d'exploitation on Oct 13, 2021
Thanks you very much for this great review. I hope we will see you soon.

10/10 Excellent

Yoann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Maurane F - Directrice d'exploitation on Jul 30, 2021
Merci d'avoir pris le temps de nous attribuer cette très bonne note. A bientôt.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Typical Ibis a couple miles from center of town.
Stayed 1 night in Feb 2021

10/10 Excellent

Graeme

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on @ a budget price
Didnt get round to using the swimming pool but this budget hotel has a small but nice outdoor one! Room was great for a family of four - breakfast was excellent.
Stayed 1 night in Jul 2019
Response from Tiffany E. - Responsable d'exploitation on Sep 3, 2019
Dera Graeme, Thank you so much for this nice comment about your stay in our hotel! We're all happy you enjoyeed it and hope to see you again (maybe you'll be able to enjoy our pool this time!). Kind regards,

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliable hotel.
Everything was good, as expected. Breakfast was a good buffet. Location was a little out of the centre.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very close to the old city and castle.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for an overnight stop
Stayed 1 night in Feb 2019

8/10 Good

ray

The bed was very comfortable. Location was excellent. Smallish room but very clean and the bathroom well stocked.
Stayed 1 night in Nov 2018

10/10 Excellent

Mrs.Werner, Los Angeles, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable place to rest and explore the Carcassonne castle while driving from Bordeaux to the Mediterranean side. Everything is clean, comfortable, great breakfast.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Too far out of town ,so so restaurant. Industrial/ commercial area ugly
Stayed 2 nights in Sep 2018

10/10 Excellent

John, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place - - very clean and convenient. Stayed one night in route to the Spanish coast (Cadequez and Lloret de Mar). Close to old medieval town, restaurants, and grocery store. Great breakfast and very friendly staff.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good quality food
We found the food served in the restaurant to be of a very high standard despite the budget nature of this hotel. The food was as good, if not better than any other restaurants we visited whilst in Carcassonne
Stayed 4 nights in Jul 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucky find
We wanted to see Carcassonne but concerned about staying within the walls. The Ibis was a great choice 5 mins from the car park and short walk to the entrance. The hotel was easy to find with sat nav but might not be so without as it is just on business estate. Rooms were comfortable and clean with great shower. We enjoyed our evening meal and service was quick and attentive. Good value recommend.
Stayed 1 night in Jun 2018

8/10 Good

judith

Liked: Cleanliness, property conditions & facilities
The Good and the Bad.
Good location, not far from the castle. Clean,efficient. Reasonable rates. We had previously been in Ibis hotels, but in Northern Europe. This one seemed to be newer, and the room seemed more cramped. We were travelling with a single friend, and he said that he thought that the room was fine for a single person, but that ours was more difficult to move about in because there were two persons. True. The space between the TV and the bed was tight, and we could not both pass at the same time.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very good
Stayed 1 night in Mar 2018

8/10 Good

colin, spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop over
All good for stop over city very quant could have stayed longer but things to do lol
Stayed 1 night in Feb 2018

6/10 Okay

Mrs Stephanie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was just ok
Hotel is very much our of the way , just off a motorway .
Stayed 1 night in Feb 2018

8/10 Good

mark, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical hotel with reasonable facilities.
This Hotel is just what a traveller needs. Good parking, friendly staff, comfortable room with TV, free WiFi, Shower, Bath and big comfy bed. The restaurant serves Good French food and great wine at a reasonable price! The breakfast is as expected with plenty of choice and endless coffee!! and my booking included breakfast which made it even better value. I would happily stay here again!
Stayed 5 nights in Nov 2017
Response from La Réception on Nov 30, 2017
Thank you very much for this good mark! We're glad to know you appreciated our food and the comfort of the hotel. We hope to see you again among us!

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short visit
Easy access to old city
Stayed 1 night in Jul 2017

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience to old city a plus
Easy to hop from parking lot on to road to the old city. Nice restaurant/bar. Quiet after 11pm, but road noise prior to 10. Not enough electrical outlets - i could only find 2. Bring outlet strip.
Stayed 1 night in Jul 2017

6/10 Okay

Red, France

Liked: Staff & service
short stay hotel
Decent, clean with good breakfast. Nothing more than a one night stop, friendly staff.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive
Great hotel with a good restaurant and secure parking. Location is on an industrial park some way from the town centre but ideal for an overnight stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on Sep 6, 2016
Bonjour, Nous vous remercions pour vos commentaires suite à votre séjour à ibis Carcassonne Est la Cite. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs

10/10 Excellent

Forbes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael, Brighton

Liked: Cleanliness, property conditions & facilities, room comfort
Satisfactory
Handy location just off motorway. short drive in to town. Helpful staff. Clean. Room on the small side. No tea or coffee making facilities in room.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

craig, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stop over
Great little stop off point Perfect for seeing the castle just minuets away Great breakfast and staff very clean hotel

8/10 Good

Paul, Brittany Fr

Liked: Cleanliness, staff & service
Better than immediate impression
Not easy to find, perhaps my sat nav is too old though it will be younger than the hotel, and the downmarket trading estate behind it is not inspiring. Staff very helpful and the evening meal excellent and reasonably priced.

6/10 Okay

Diego

Liked: Staff & service

8/10 Good

Tony M, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel on city edge
Good hotel - although a little older. Rooms were small but very well presented with excellent beds and bedding. Location was on the city edge about a 5 min drive to the city centre. Good hotel for a one night stopover.

8/10 Good

Al, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Ibis standard
As usual at Ibis hotels, very serviceable, very predictable, just right for a value-for-money overnight stay.

10/10 Excellent

Brad, Melb Australia

Liked: Cleanliness, staff & service, room comfort
Cheap and cheerful.
The staff were extremely friendly. The location is great if your driving. You can walk to the castle from the hotel (about 20min)

8/10 Good

Dave Stone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Medieval City
It was very comfortable & friendly & reasonably priced.

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024

8/10 Good

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

jean sebastien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Edouard Sudre - Responsable d'exploitation on Mar 11, 2024
Monsieur ,Nous vous remercions pour votre avis suite à votre séjour à ibis Carcassonne Est La Cité et espérons avoir le plaisir de vous accueillir de nouveau lors d'un futur séjour à Carcassonne. Cordialement,

10/10 Excellent

MICHELE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour impeccable , rien a dire , tres bon diner , personnel acceuillant , Donc parfait .
Stayed 1 night in Jan 2024
Response from Edouard Sudre - Responsable d'exploitation on Feb 6, 2024
Madame, Monsieur,Nous vous remercions pour vos commentaires suite à votre séjour à ibis Carcassonne Est La Cité.Nous sommes ravis de lire que vous avez apprécié votre séjour, et nous ne manquerons pas de partager vos appréciations avec toute notre équipe.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleursEdouard SUDREDirecteur

10/10 Excellent

Baptiste

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Edouard Sudre - Responsable d'exploitation on Feb 13, 2024
Cher Monsieur,Merci de nous avoir attribué la meilleure note suite à votre séjour ! Nous sommes ravis de lire que celui-ci à répondu à vos attentes. A bientôt !

10/10 Excellent

ruben

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Dec 2023
Response from Edouard Sudre - Responsable d'exploitation on Jan 8, 2024
Cher Monsieur, merci d'avoir noté notre établissement suite à votre séjour. Nous sommes ravis de lire que votre séjour a répondu à vos attentes ! A bientôt !Cordialement,

10/10 Excellent

Helena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal muy amable y atento
Cama y cojines cómodos. Habitaciones correctas y limpias. El personal de la recepción un 10
Stayed 1 night in Jan 2024
Response from Edouard Sudre - Responsable d'exploitation on Jan 8, 2024
Chère Madame, merci d'avoir noté notre établissement suite à votre séjour. Nous sommes ravis de lire que votre séjour a répondu à vos attentes ! A bientôt !Cordialement,

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Edouard Sudre - Responsable d'exploitation on Jan 8, 2024
Chère Madame, merci d'avoir noté notre établissement suite à votre séjour. Nous sommes ravis de lire que votre séjour a répondu à vos attentes ! A bientôt !Cordialement,

8/10 Good

Guillaume

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Edouard S - Responsable d'Exploitation on Nov 27, 2023
Cher Monsieur,Nous vous remercions d'avoir pris le temps d'attribuer une note sur notre établissement suite à votre séjour et espérons avoir le plaisir de vous accueillir de nouveau lors d'un futur voyage à Carcassonne.Bien à vous

10/10 Excellent

mickael

Stayed 1 night in Oct 2023
Response from Edouard Sudre - Manager on Nov 3, 2023
Cher Monsieur,Merci d'avoir pris le temps d'attribuer une note après votre séjour dans notre hôtel ! A bientôt,

8/10 Good

christine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Etape d'une nuit
Hôtel que je ne connaissais pas, bonne surprise avec un bon accueil. Bémol avec un restaurant complet. Petit déjeuner très correct.
Stayed 1 night in Oct 2023
Response from Edouard Sudre - Manager on Nov 3, 2023
Chère Madame,Merci d'avoir pris le temps d'attribuer une note après votre séjour dans notre hôtel !N'hésitez pas à réserver une table dans notre restaurant au moment de votre réservation pour découvrir la cuisine de notre Cheffe A bientôt,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Edouard Sudre - Manager on Nov 3, 2023
Cher client,Merci d'avoir pris le temps d'attribuer une note après votre séjour dans notre hôtel ! A bientôt,

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Edouard Sudre - Manager on Nov 3, 2023
Cher Monsieur,Merci d'avoir pris le temps d'attribuer une note après votre séjour dans notre hôtel ! A bientôt,

10/10 Excellent

VICENTE

Liked: Cleanliness, staff & service, property conditions & facilities
Grest option for dinner, just a few steps from de hotel and open till 0:00.
Stayed 1 night in Sep 2023
Response from Edouard Sudre - Manager on Nov 6, 2023
Cher Monsieur,Merci d'avoir pris le temps de laisser une note après votre séjour dans notre hôtel ! Nous sommes ravis de lire que notre établissement ait pleinement répondu à vos attentes. À bientôt,