Superior Room | In-room safe, desk, soundproofing, free cribs/infant beds
Check availability

Reviews of Century City Hotel Urban Square

4 out of 5
Century City Hotel Urban Square
3 Energy Lane, Bridgeways Precinct, Century City, Cape Town, Western Cape

Reviews

9.0

Wonderful

Rating 10 - Excellent. 62 out of 99 reviews" "
Rating 8 - Good. 28 out of 99 reviews" "
Rating 6 - Okay. 5 out of 99 reviews" "
Rating 4 - Poor. 3 out of 99 reviews" "
Rating 2 - Terrible. 1 out of 99 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hamida

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urban square
Our stay was amazing. Excellent staff from the reception to room staff. Hotel location is very convenient, restaurants right outside the hotel, century city mall is 7 mins walk. A woolworhs food store is 3/4 mins walk.
Stayed 3 nights in Dec 2023

10/10 Excellent

Mumbi

Stayed 4 nights in Dec 2023

10/10 Excellent

GG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

ANDREW

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Vijay

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Renato Lardelli on Nov 6, 2023
Dear Vijay,I am sorry to hear about the your stay did not meet or exceed your expectations. Please do contact me on renato.l@cchotels.co.za to discuss your stay in further detail.

10/10 Excellent

Celeste

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Chelsea Chetty on Jul 11, 2023
Dear William,Thank you for your review, we wish to welcome you back soon!

6/10 Okay

Mojaki Johannah

Stayed 4 nights in Jun 2023

10/10 Excellent

Hristo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stuff was very friendly. Fantastic breakfast. Clean room with new furniture.
Stayed 2 nights in Mar 2023
Response from Chelsea Chetty on Jul 11, 2023
Dear Hristo,Thank you very much for your review, we look forward to welcoming you back!

6/10 Okay

Nemelia

Liked: Cleanliness, staff & service
A bit amature - at checkin no mention of credit so ordered sandwich to room and had to have them come back to pay as there was no credit hold on card - never offered. At checkout the gentlemen Nathan was awesome!! Breakfast was not 4* - had stayed at Marriott the week before and it was incredible as a 4* compared to this property….breakfast buffet was like a dining hall where you ordered and couldn’t help yourself to anything….room layout poor - knocked yourself out when on the loo as the door open was 2” from your head - pillows huge and hard - had to sleep without to not have a crick in my neck - bed very hard (I like more firm but it was hard to the point of being uncomfortable).
Stayed 1 night in Apr 2022
Response from Dominique Hendricks on May 21, 2022
Dear Nemelia We sincerely appreciate your review after your stay with us, and wish to extend our apologies for shortcomings experienced. This is not at all the level of service we strive to offer our guests, and wish to assure you that we we have taken on board your feedback and will share with our team in an effort to improve. I am delighted to inform you that our breakfast setup will change in the coming weeks, and a breakfast buffet will return. On your next stay, please do feel free to contact our reception desk to arrange a softer pillow, we'd be more than happy to assist. Your compliments to Nathan are appreciated; he will be pleased to receive them. We do hope that when your travels next bring you to the area, that we will have the opportunity to welcome you back.

10/10 Excellent

EMT

Stayed 1 night in Apr 2022
Response from Dominique Hendricks on May 21, 2022
Dear Valued Guest Thank you for your positive rating. We hope to see you again soon.

10/10 Excellent

Mark

Stayed 2 nights in Mar 2022
Response from Dominique Hendricks on May 21, 2022
Dear Mark Thank you for your 10/10 review - we sincerely appreciate your support, and hope to see you again soon!

2/10 Terrible

V

Stayed 1 night in Mar 2022

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service with a smile
Every single member of staff was friendly and very welcoming. Wonderful service. Food from the cafe could do with some serious improvement but honestly other than that it was such a pleasurable stay. Will most certainly be back
Stayed 2 nights in Feb 2022

4/10 Poor

David

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Everything was nice about the property but my Aircon didn’t work, called Maintainance, they came to fix it, it worked for 5 minutes and broke again. Not the nicest stay I had at this property
Stayed 1 night in Jan 2022

10/10 Excellent

Yanga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was overall okay, met expectation. Difficult to rate as it was only for one day.
Stayed 1 night in Jan 2022
Response from Delmorn on Jan 16, 2022
Good day Yanga, Thank you for your feedback! Kind Regards Delmorn

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Friendly staff. When booking I mentioned it was my wife's birthday a few days earlier and they gave a bottle of wine and some cakes.
Stayed 1 night in Dec 2021
Response from Delmorn on Dec 24, 2021
Good day Clinton, Thank you for your amazing feedback. Kind Regards Delmorn

8/10 Good

Barbara

Stayed 3 nights in Nov 2021

8/10 Good

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, well priced on hotels.com and the service was awesome. Only drawback was the lightning in the room was quite dark due to the black painted ceilings.
Stayed 1 night in Nov 2021
Response from Delmorn on Nov 22, 2021
Good day Kenneth, Thank you for you great feedback. We hope to see you in the near future. Kind Regards Delmorn

10/10 Excellent

Nomsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Delmorn on Dec 12, 2021
Good day Nomsa. Thank you for your amazing feedback. Kind Regards Delmorn

8/10 Good

Deepakh Mangal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Delmorn on Oct 10, 2021
Good day Mr. Deepakh, Thanks for staying with us. We appreciate your feedback! Kind Regards Delmorn

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at this hotel. Wish we had found it earlier in our trip. Staff was extremely friendly and helpful, from the front desk ataff, to housekeeping, to restaurant staff. Has some of the best food we've had while in cape town, even if the menu is currently a bit limited due to COVID and limited guests at the hotel. Everything from the rooms to the restaurant was spotless, and any thing we needed was quickly attended to. Without a doubt some of the best service I've received at any hotel anywhere. Wouldn't hesitate to recommend the hotel to anyone.
Stayed 2 nights in Jul 2021
Response from Delmorn on Aug 10, 2021
Good day, Thank you for taking the time to provide us with your amazing feedback. We greatly appreciate it and we hope to welcome you back soonest. Kind Regards, Delmorn

10/10 Excellent

Siyanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Delmorn on Jul 10, 2021
Good day Siyanda, Thank you so much for your feedback. We hope to see you soon. Kind Regards Delmorn

10/10 Excellent

Michael

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Delmorn on Jul 10, 2021
Good day Michael, Thank you so much for your feedback. We hope to see you in the near future. Kind Regards Delmorn

8/10 Good

Johann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Enjoyable stay! If you are a light sleeper I would suggest asking for a mountain i.e non-square facing room as the restaurants on the square are quite noisy at night though the noise stopped at exactly 22:00 on Saturday night!
Stayed 4 nights in May 2021

10/10 Excellent

Ekwere

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Nice place
Stayed 1 night in Apr 2021
Response from Delmorn on Apr 26, 2021
Good day Mr. Ekwere, Thank you for your feedback. We hope to welcome you back soon. Kind Regards Delmorn

10/10 Excellent

Khungeka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful comfortable and restful stay !
Beautiful place. Decor top notch. Clean. Service fantastic ! The only thing was in house limited food choices at the cafe ! For longer stay this would be problematic. Would have to go outside : under covid !
Stayed 3 nights in Apr 2021
Response from delmorn on Apr 26, 2021
Good day Khungeka, Thank you for your amazing feedback. Due to Covid we do have a limited menu. However, we do have a daily chefs choice which is different everyday. We are so sorry that we couldn't meet your needs on your previous stay. We can reassure you on your next stay you wouldn't have to go outside to dine. We hope to see you soon. Kind Regards Delmorn

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Stunning new hotel, great location.
Stayed 2 nights in Mar 2021
Response from Delmorn on Apr 26, 2021
Good day, Thank you for your amazing feedback. We hope to see you in the near future. Kind Regards Delmorn

4/10 Poor

SBONGISENI

Stayed 2 nights in Mar 2021
Response from Delmorn on Apr 26, 2021
Good day Mr. Sbongiseni, Thank you for your feedback. We will reassure you that your next stay with us will definitely be much better than your previous stay. We look forward to welcome you back in the near future. Kind Regards Delmorn

10/10 Excellent

Nafiesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and service.
Stayed 7 nights in Dec 2020

10/10 Excellent

vinesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
inesh
Amazing
Stayed 1 night in Aug 2020

10/10 Excellent

Dr JM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Biz Traveller
An excellent location for business travel
Stayed 2 nights in Mar 2020

10/10 Excellent

Sven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
No gym / treadmill. Staff were great. Room was clean
Stayed 1 night in Dec 2019
Response from Reservations Team on Jan 22, 2020
Thank you so much for your wonderful feedback. We look forward to welcoming you back soon! Kind Regards, Reservations Team

8/10 Good

Lucky

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb hotel. Friendly and professional staff. Great atmosphere.
Stayed 1 night in Nov 2019
Response from Reservations Team on Jan 22, 2020
Thank you so much for your wonderful feedback. We look forward to welcoming you back soon! Kind Regards, Reservations Team

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant Place to Stay in Century City
Very nice hotel just a few steps away from the Century City Convention Center. Very friendly staff, very comfortable room and very nice breakfast.
Stayed 3 nights in Nov 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Michael Rentzke on May 29, 2019
Dearest David, Thank you for the amazing 10/10 review. We appreciate you for taking the time to review our Hotel and hope you will return soonest Kind Regards

10/10 Excellent

Iga, Newbury, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Michael Rentzke on May 23, 2019
Dear Iga, Thank you for the review. We hope to welcome you back soonest for another 10/10 stay! Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fabulous. They suggested I use uber to get to the airport and they called the driver on their personal phone since I travel without one. He was there within 1 minute and I was scrambling to get my bags from my room. While doing this, the staff prepared a takeaway breakfast for me, including coffee-absolutrely awesome and delicious! My room had the biggest bed I had ever seen and was spotless-as was the rest of the hotel. Even though it is a "business" hotel, I will definitely stay there again when I am in Capetown just because the staff is so gracious and the place is very relaxing, has a great wine cellar and their service is impeccable.
Stayed 1 night in May 2019
Response from Michael Rentzke on May 13, 2019
Dear Guest, Thank you for taking the time to review our Hotel. It is great to hear that the staff have gone to such lengths to ensure you are well looked after. We look forward to welcoming you back soonest!

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Here!
Stan from guest services was exceptional!
Stayed 4 nights in Apr 2019
Response from Michael Rentzke on Apr 25, 2019
Dear Drew, Thank you so much for the review. We greatly appreciate your feedback and will surely relay your compliments to the team at travel desk.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First trip to Cape Town
Stayed 3 nights in Dec 2018
Response from Michael on Jan 9, 2019
Dear Dana, Thank you for your review of our Hotel. We are glad that your first Trip to Cape Town was a 5 out of 5! We hope to welcome you back soonest. Kind Regards, Michael Rentzke Front Office Manager

8/10 Good

Mbulelo Kenneth

Great
Stayed 1 night in Nov 2018
Response from Michael Rentzke on Nov 28, 2018
Dear Mbulelo Kenneth, Thank you so much for taking the time to review our Hotel. We greatly appreciate all our guests feedback and we are delighted that you had a great stay. We hope to welcome you back soon! Kind Regards, Michael Rentzke Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional hotel
Great hotel, unique extras offered, well located, great breakfast. Staff were friendly and helpful. Bar staff were excellent! Great location if conferencing.
Stayed 2 nights in Oct 2018
Response from Michael Rentzke on Oct 18, 2018
Good day, Thank you for taking the time to review our Hotel. We are glad that you enjoyed your stay and hope to welcome you back soon.

8/10 Good

Shamie, Nairobi

Liked: Cleanliness, staff & service
New hotel in a great location in Century City. Room and bathroom confortable and space adequate. The draw back is limited room facilities, including lack of enclosed wardrobes. Wall are thing and could feel shaking from neighboring room.
Stayed 3 nights in Sep 2018
Response from Michael Rentzke on Oct 18, 2018
Good day Shamie, Thank you for staying with us, we appreciate your review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Michael Rentzke on Oct 18, 2018
Thank you for the review.

8/10 Good

Rue, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central to airport, highway and largest shopping mall on Garden Route. Comfortable, friendly, good for a prolonged stay.
Stayed 3 nights in Aug 2018
Response from Michael Rentzke on Oct 18, 2018
Good day Rue, Thank you for staying with us and thank you for the review. We hope to welcome you back soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

Ana, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, lovely staff and close to the mall
Stayed 2 nights in Aug 2018
Response from Michael Rentzke on Aug 10, 2018
Dear Ana, Thank you for taking the time to review our Hotel. We greatly appreciate all our guests feedback received and hope to welcome you back in the near future. Kind Regards, Michael Rentzke