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Reviews of City Express Suites by Marriott Cabo San Lucas

3 out of 5
City Express Suites by Marriott Cabo San Lucas
Lote 10, fracción del predio El Tezal, Carretera Transpeninsular Km 2, Cabo San Lucas, BCS

Reviews

8.8

Excellent

Rating 10 - Excellent. 132 out of 232 reviews" "
Rating 8 - Good. 69 out of 232 reviews" "
Rating 6 - Okay. 16 out of 232 reviews" "
Rating 4 - Poor. 6 out of 232 reviews" "
Rating 2 - Terrible. 9 out of 232 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Faith

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff here were absolutely awful. I accidentally booked the wrong dates for my hotel (1 day apart, 1 hour after booking) and they did absolutely nothing to rectify it or try and help me. Because i booked online they told me to contact expedia, so i sat in the lobby for an hour trying to get in contact with someone and they said they were waiting for the hotels response! Insanity. Finally another man (not the woman i was originally dealing with) came over and offered me a room and said we could deal this in the morning he was friendly and kind. The woman who was helping me (March 14th @ 10:30 PM) took my ID and forgot to give it back, and gave me a room key that did not work. They did not show me where the elevators were and when i asked they pointed instead of getting off their chairs and escorting me. Absolutely embarrassed this is a marriott hotel. If i could give it no stars i would.
Stayed 1 night in Mar 2024
Response from City Express Plus y Suites Cabo San Lucas on Mar 27, 2024
Thank you for your comments, have a wonderful day!

10/10 Excellent

Leah, el paso

Stayed 1 night in Mar 2024
Response from City Express Plus & Suites, By Marriott CSL on Apr 11, 2024
Thank you for your feedback, we hope you visit us again.

4/10 Poor

Jamie

Traveled with group
Disliked: Cleanliness, room comfort
Check in was easy. The hotel was in a good location and the suite was nicely decorated. The suite had a lot of women’s hair on the bed, floor and shower so I do question the cleanliness of the suite. The breakfast was the same everyday and the last day the eggs was cold. I would recommend providing some protein as well. The breakfast was not filling nor tasteful. The free paling was the best and the pool area was clean.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Jamie, we are sorry to hear that your stay with us was not as good as you expected. We will share your comments with our staff and I'm sure they will help us to improve our service. Hope you visit us again in the future. Have a wonderful day!

10/10 Excellent

Rosalva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Thank you for your comments, we look forward to welcome you again!

10/10 Excellent

Julio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Gerencia General on Feb 9, 2024
Gracias por sus comentarios, esperamos nos visite de nuevo pronto!

10/10 Excellent

Sophie

Stayed 4 nights in Jan 2024
Response from Gerencia General on Feb 9, 2024
Gracias por sus comentarios, esperamos nos visite de nuevo pronto!

4/10 Poor

Veronique

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Nobody speak English. The breakfast is terrible, everyday something missing.
Stayed 4 nights in Dec 2023
Response from GM on Jan 8, 2024
Thank you for your comments, we hope you visit us again.

10/10 Excellent

Yukari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , reasonable , nice pool , very quiet
Stayed 2 nights in Dec 2023
Response from GM on Dec 29, 2023
Gracias por sus comentarios, esperamos nos visite de nuevo pronto!

10/10 Excellent

Magdalena

Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Gracias por sus comentarios, esperamos nos visite de nuevo pronto!

10/10 Excellent

Khushveer

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Gracias por sus comentarios, esperamos nos visite de nuevo pronto!

8/10 Good

Brianda

Stayed 1 night in Jun 2023
Response from City Express Plus & Suites, Cabo San Lucas on Jul 19, 2023
Thank you for your review, we hope you visit us again soon!

8/10 Good

Jaylen

Stayed 6 nights in Mar 2023
Response from City Express Plus & Suites, Cabo San Lucas on Apr 19, 2023
Gracias por sus comentarios, esperamos nos visite de nuevo pronto!

8/10 Good

Marcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast area was very congested. Need to develop a better flow for choosing food selections, toasting station and coffee station. The milk serving containers in an ice water tray caused many spills and clean up situations for staff. Staff was friendly and tried to accommodate requests from r questions even if there was a language barrier. The beds was too firm. It didn’t have a box spring support. Breakfast was a typical Mexican continental selection. Fruit selection was good but was always in limited supply. Toasting area was too slow and needed to accommodate more than four slices. Staff cleaning pool deck were amazing. Housekeeper was amazing and made honouered our requests.
Stayed 7 nights in Mar 2023
Response from City Express Plus & Suites, Cabo San Lucas on Mar 17, 2023
Hello Marcia, I really appreciate your feedback, we hope you visit us again soon!

10/10 Excellent

Javad

Stayed 3 nights in Mar 2023
Response from City Express Plus & Suites, Cabo San Lucas on Apr 7, 2023
Thank you for your feedback, hope you visit us again soon!

2/10 Terrible

Heather

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My lost luggage sat in there office for two days without me receiving notification at this time several items were stolen.
Response from General Manager on Mar 28, 2023
Hello Heather, we apologize for the inconvenience, however, our staff did not open your luggage, if you have any additional comments please don't hesitate to contact us via email so we can follow up accordingly.

8/10 Good

Helgi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023
Response from City Express Plus & Suites, Cabo San Lucas on Mar 9, 2023
Thank you for your comments, hope you visit us again soon!

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Front Desk City Express Plus & Suites, CSL on Feb 27, 2023
Thank you for your comments, hope you visit us again soon!

10/10 Excellent

Kelly

Stayed 1 night in Jan 2023
Response from Front Desk City Express Plus & Suites, CSL on Feb 27, 2023
Thank you for your feedback, hope you visit us again soon!

6/10 Okay

maricela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Options
It was Christmas time. Hotel wasn't decorated at all. Not festive. Pool bar needs to open earlier to accommodate early sunbather and swimmers. Food selection very limited. Hotel doesn't take advantage of spacious pool area to offer guests some good tacos.... Vending machines are poorly stocked. Rooms and hotel were great but options for guests were poor. Also, continental breakfast is from 6 to 10am.... By 930am it was not restocked, if items were gone they wouldn't restock. 10am is 10am not 930am.
Stayed 6 nights in Dec 2022
Response from City Express Plus & Suites Cabo San Lucas on Jan 10, 2023
Hi Maricela. Thank you for your comments. According to our chain's brandbook we are not allowed to put any christmas decoration in any of our 154 hotels around the country, sorry about that. Regarding food and beverage, we will certainly pass your comments to our F&B department, thank you for staying with us, hope you visit us again soon.

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2022
Response from City Express Plus & Suites, Cabo San Lucas on Mar 17, 2023
Thank you for your review, we hope you visit us again soon!

10/10 Excellent

Cynthia Avalos

Stayed 4 nights in Nov 2022
Response from City Express Plus & Suites, Cabo San Lucas on Feb 27, 2023
Thank you for your review, we hope you visit us again soon!

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022
Response from City Express Plus & Suites, Cabo San Lucas on Feb 27, 2023
Thank you for your review, we hope you visit us again soon!

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from City Express Plus & Suites Cabo San Lucas on Sep 14, 2022
Gracias por su feedback, esperamos nos visite de nuevo pronto!

8/10 Good

Francisco Javier Cruz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good place to stay, nice friendly staff, nice and quiet, only had problems with wifi on the 3er floor, but they fixed it fast. rooms are nice and have everything you need, (we had a suite with 2 beds) overall a good place.
Stayed 11 nights in Aug 2022
Response from City Express Plus & Suites Cabo San Lucas on Sep 14, 2022
Thank you for your feedback! Hope you visit us again soon!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious, modern, very comfortable, clean, good A/C, nicely equipped kitchenette, pool looked inviting did not have time to use, nice breakfast area
Stayed 1 night in May 2022
Response from City Express Plus & Suites Cabo San Lucas on Jun 10, 2022
Thank you for your comments we look forward to welcome you again

2/10 Terrible

Tiara, Hawthorne

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to start by saying this property is advertised as another hotel online! We could not believe our eyes when we arrived, the pictures are NOTHING like the actual hotel. The room we were put in had a strong unbearable smell of mildew or water. We could not stay in the room too long because we became dizzy, the room was not very clean either. It smelled like the room had water damage that was painted over, so it smelled like mildew and fresh paint. When we brought this to their attention they offered to move us to a room directly below our previous room that smelled exactly the same ! We were not satisfied since the hotel name was different and the room was unbearable so we decided to leave. The staff was unprofessional and had an attitude, we were told that since we had already checked in we would have to pay for the first night and would be refunded for all other nights, as soon as we left they refused to contact us and never cancelled our reservation, Expedia could not even get the manager on the phone many different times. I have called and emailed this hotel with no answer or solution. I guess they are so money hungry they refuse to rightfully refund us. In the end we had to pay to stay at another resort as well as this one. As a tourist this hotel is not safe because any and everybody has access to enter the property to the pool, elevators and wherever else. Staff never verified anyone. I would not waste my money or time staying here if I were you. It is not worthy.
Stayed 4 nights in May 2022

10/10 Excellent

NEFTALI ARIDAI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything. Highly recommended would stay there again
Stayed 4 nights in Apr 2022
Response from Mike on May 2, 2022
Hello Neftali, I really appreciate your feed back, we hope you will return soon. Best Regards Sincerely Miguel Angel Rodriguez GM

10/10 Excellent

KATY

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Apr 2022
Response from MIKE on Apr 27, 2022
Hello Katy, I really appreciate your feed back! Best regards Miguel Angel Rodriguez General Manager

10/10 Excellent

Howard, Lithonia

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great, location was close to beaches and shopping.
Stayed 3 nights in Mar 2022
Response from City Express Plus & Suites Cabo San Lucas on Mar 29, 2022
Gracias por sus comentarios!

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a nice place to stay for a quick overnight before an early flight
Stayed 1 night in Feb 2022
Response from City Express Plus & Suites Los Cabos on Mar 1, 2022
Gracias por sus comentarios, esperamos nos visite de nuevo pronto.

2/10 Terrible

Jonathan

Stayed 1 night in Feb 2022

10/10 Excellent

Lanicia

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good customer service
Stayed 3 nights in Feb 2022
Response from GM on Feb 16, 2022
Thank you for your feed back, we hope to see you again!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, helpful staff.
Stayed 2 nights in Feb 2022
Response from GM on Feb 16, 2022
Thank you so muchs for your feed back, we hope to see you again!

10/10 Excellent

Maria

Stayed 2 nights in Feb 2022

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay at City Suites.
Stayed 2 nights in Feb 2022
Response from City Express Plus & Suites Los Cabos on Feb 10, 2022
Thank you for your feedback Maria, hope you visit us again soon!

8/10 Good

Lucas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

shaoman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from City Express Plus & Suites Los Cabos on Jan 18, 2022
Gracias por sus comentarios, esperamos nos visite de nuevo pronto!

6/10 Okay

Kristen

Stayed 4 nights in Dec 2021

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 1 night in Jan 2022
Response from City Express Plus & Suites Los Cabos on Jan 11, 2022
Thank you for your feedback!

6/10 Okay

Mark Robert

Traveled with partner
The hotel was newer and had a clean/modern design. The rooms are well designed while the internet is stable (10-15 mbps download speeds). The pool was clean, but the water was not heated and it was too cold to venture into in December. The location of the property is good as it it is walking distance to walmart, costco and the beach (less than 20ish minutes each). The Marina is much farther, but the hotel offered a shuttle to it between 8 am and noon, however, the shuttle ran sporadically and stopped running 2 days into our stay. We were given no explanation as to why. The free breakfast is nice, but spartan/minimal as the most substantial items are toast and yogurt. Our biggest complaint was that some of the staff were ill informed and that we got conflicting information on our inquires. Our overall experience was ok as for every good experience while staying there, there was a, maybe not bad, but less than ideal one to balance it out.
Stayed 4 nights in Dec 2021
Response from City Express Plus & Suites Los Cabos on Jan 3, 2022
Thank you for your comments, we look forward to welcome you again!

10/10 Excellent

Gabriela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean , spacious & great service
Stayed 2 nights in Dec 2021
Response from ETV on Dec 13, 2021
Dear Gabriela, We thank you for reviewing your recent stay with us, we appreciate your kind comments. We are delighted to know we met your expectations. We look forward to your return. Regards,

10/10 Excellent

Claudia, San Diego

Stayed 3 nights in Dec 2021

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was well equipped and very spacious. I liked that it had blackout blinds. I would have liked the water pressure in the shower to be stronger and hotter water. The refrigerator never even cooled down so we used ice from the machine to keep our drinks and food cold. Overall it was a great place and would definitely will visit again. We saw the pool was nice and looks like the restaurant was good but maybe next time. This was our second time staying here. The location was great. Oh a smart TV would have made even better, we were not able to watch Netflix and most of the channels were in Spanish and we would have liked English Channel as well.
Stayed 2 nights in Dec 2021
Response from ETV on Dec 7, 2021
Dear Maria, We thank you very much for taking the time to write a review, we appreciate your feedback. We look forward to your return. Regards,

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and ease of access, Breakfast was ok.
Stayed 7 nights in Nov 2021
Response from ETV on Dec 7, 2021
Dear Anthony, We appreciate your comments about your recent stay, we are delighted to know you took advantage of our priviledge location. We look forward to your prompt return. Regards,

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly staff. The suite we had was spacious and comfortable, with comfortable beds. The breakfast was light, but adequate. The pool was good. The internet was good. The gym was very tiny, hardly more than a small hotel room. Only real complaint was the ice machine. It is located by the elevators. It was broken the entire stay. Despite the fact that it was broken, it was left turned on and constantly flooded the entire area by the elevators. They would mop up the water two or three times a day, and put a little 10 oz cup under it to catch water. It would fill up in 5 minutes, and the floor (by the elevator) would be flooded again. We reported it several times, but nothing was done. It is the only ice machine on property, so even the restaurants didn't have ice.
Stayed 7 nights in Aug 2021
Response from ETV on Aug 14, 2021
Dear Guest, We thank you very much for taking the time to write your review. Please accept our mos sincere apologize for the inconvenient you described with the ice machine, we already took action on this and fixed. We look forward to your return. Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean close to everything friendly staff nice morning breakfast
Stayed 4 nights in Jul 2021
Response from ETV on Jul 28, 2021
Dear guest, Thank you very much for taking the time to rate your stay with us. We are delighted to know you had a great stay. We look foward to your return. Regards

2/10 Terrible

Verified traveler

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I recently stayed there. Before
Stayed 4 nights in Jul 2021
Response from ETV on Jul 28, 2021
Dear Guest, We are very sorry for not meeting your expectations, we will appreciate your feedback in order to improve our services. Regards,

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2021 Cabo
Amazing. Great service. Great rate. Great location.
Stayed 5 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Asked for cleaning service twice and they forgot about it. Asked for certain things I needed and they did not have it available. The ice machine on the lobby floor was leaking all over the floor.
Stayed 2 nights in Jul 2021
Response from ETV on Jul 9, 2021
Dear Guest, We thank you very much for your feedback, We apologize for the incoveniences we caused you. I have shared your comment with our housekeeping so they can improve this. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills.. Close to thrills & the beach!!
I absolutely adored my time there. As a traveler who prefers frugal options off the beaten path, this was perfect. It’s exactly what I expected from the listing and for the price. The front desk was patient with my horrible Splanglish and very helpful with suggestions. With curfew in place, there was no liquor sold after 6pm and many places closed by 10pm, however, staff ensured I had a burger and fries after a late flight in. Towards the end of the trip, they also arranged for a Bio-Tech company to come and do my COVID-19 test poolside. They had it back within three hours prior to me heading to SJD for my flight home. Lastly, having a larger fridge, stove, dishes, sink and microwave in room was AMAZING!! The woman that cleaned my room was soooo sweet and discreet. Everyone here had amazing work ethic. The only cons I could see were minuscule: limited availability of the kitchen by the pool, towels for the pool, breakfast and vending machine options— otherwise my stay was fuego. I’ll be back!!
Stayed 3 nights in Jul 2021
Response from ETV on Aug 20, 2021
Dear guest, We thank you very much for such a wonderful review, we are delighted to know you had a great time with us. We appreciate your comemnts and will give proper follow up to deliver a great costumer service. We look forwar to your return. Regards,