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スリープ イン&スイーツ バッファロー エアポートの口コミ

2.5 out of 5
スリープ イン&スイーツ バッファロー エアポート
100 Holtz Dr, Buffalo, NY

口コミ

8.2

とても良い

評価 10 - 1123 件の口コミ中 504 件が非常に良い" "
評価 8 - 1123 件の口コミ中 328 件が良い" "
評価 6 - 1123 件の口コミ中 167 件が普通" "
評価 4 - 1123 件の口コミ中 77 件が不満" "
評価 2 - 1123 件の口コミ中 47 件が非常に不満" "

8.0/10

清潔度

8.6/10

スタッフとサービス

7.8/10

設備とサービス

7.6/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

YUMIKO

良かった点 : スタッフとサービス
注意点を気をつければ居心地は良いホテル
(注意点)　①空港からのシャトルバスは電話した方がいいと思います。②部屋にミネラルウォーターは全くありません。(感想)部屋を含めて建物は古いですが、居心地は良いです。床の清掃は絨毯のため完璧ではないけど、十分でした。朝食は簡素ですが無料です。ミネラルウォーターは朝食会場から奥のミニミニジムにあるのでもらいました。朝早いフライトでしたか、シャトルバスを使う人が沢山いて、私も安心して送ってもらえました。アメリカの高いホテルの中で良い方だと思います。
2023 年 9 月に 1 泊滞在
DCからの返信 (投稿日 : 2023 年 10 月 5 日)
Thanks for taking the time to complete this review. Your feedback is really appreciated. We will do our best to make it better for you. Your feedback is our number one priority. Looking forward seeing you!

6/10 (普通)

YUMIKO

気になった点 : 清潔度、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
DCからの返信 (投稿日 : 2023 年 10 月 5 日)
Your satisfaction is our number one priority. We will do our best to make it better for you. Looking forward seeing you!!

10/10 (非常に良い)

Yuya

2023 年 8 月に 1 泊滞在
DCからの返信 (投稿日 : 2023 年 9 月 8 日)
Thanks for taking the time to complete this review. Your feedback is our number one priority. The staff is amazing they love to make guest stay amazing. Looking forward seeing you!

8/10 (良い)

Tetsuji

良かった点 : 清潔度、設備とサービス
good balanced quality/price
2022 年 9 月に 3 泊滞在
DCからの返信 (投稿日 : 2022 年 10 月 6 日)
Thanks for taking the time to complete this review. Your feedback is important. Sleep Inn & suites is a hotel with great things such as breakfast really early in the morning, free shuttle and the best thing a great staff. We are happy you had a great stay here. Hope to see you back soon!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
チェックイン時に聞いて無いのに空港送迎の確認と朝食の開始時間を教えてくれた。 朝食はソーセージ、卵、パンなどがあり満足な内容でした。
2022 年 5 月に 1 泊滞在
Daysa からの返信 (投稿日 : 2022 年 5 月 6 日)
Thanks for staying with us. We are happy you had a great experience at our hotel. Looking forward seeing you!

6/10 (普通)

Vivian

気になった点 : 施設のコンディションと設備
The hotel looked old and was in bad condition. Broken trash cans, loose screws, and ugly showers.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Emma

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk staff were great ! Very friendly and helpful
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Gilberto

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very quiet place. Affordable, breakfast included and so close to the airport. I arrived at 2:45 in the morning and the shuttle was there immediate.
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Emily

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

6/10 (普通)

Marina

家族旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
The airport pickup was fast and convenient. The breakfast had a good variety of food. Overall we thought it was a good value for the money. The big issue we had was when I kindly asked the front desk man on the phone around 11 pm how to get to the shuttle van, he said, “if you shut up, I will tell you”, which shocked me.
2024 年 5 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 23 日)
Thanks for choosing Sleep Inn & Suites. Your feedback is really appreciated. We are happy you had such a great time at our hotel. This is something very uncommon at our hotel and unacceptable. We will address it right away with our staff. Looking forward seeing you!

10/10 (非常に良い)

Rex

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Close to airport
2024 年 5 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 22 日)
Thanks for choosing Sleep Inn & Suites. The hotel is located in a very convenient location. We are happy you had such a great time. Looking forward seeing you!

8/10 (良い)

Cheryl

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not many stores around
2024 年 5 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 22 日)
Thanks for sharing this with us. We have a mall 2.8 miles away from us. For your next stay we will make it better. Your feedback is really important to us. Looking forward seeing you!

10/10 (非常に良い)

Melanie

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great service always at this hotel. Parking is easy.
2024 年 5 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 22 日)
We are happy you had such a great time. The staff is amazing they love to make guest stay amazing. Looking forward seeing you!

6/10 (普通)

Odette

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Les matelas sont vieux et trop mous. Nourriture du déjeuner correcte. Café de qualité médiocre. Espace trop restreint aux heures d’affluences.
2024 年 5 月に 2 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 22 日)
Merci d'avoir partagé cet avis avec nous. Votre avis est très important pour nous. Nous ferons tout ce qui est en notre pouvoir pour rendre votre prochain séjour le meilleur. Nous espérons vous voir très bientôt !

6/10 (普通)

Miaona

It’s ok.
2024 年 5 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 20 日)
Thanks for choosing Sleep Inn & Suites. Your feedback is really appreciated. We are happy you had enjoyed. Looking forward seeing you!

2/10 (非常に不満)

Barbara

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Water was dripping from the bathroom upstairs. The bathroom was wet and uncomfortable. The electrical iron was not working. I got another one and it was not working well either.
2024 年 5 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 20 日)
Thanks for sharing this with us. This is something very uncommon at our hotel. Your feedback is really appreciated. Looking forward seeing you!

8/10 (良い)

REBECCA、Aurora

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Hi, sleep inn, I really like how you guys were doing upgrades too many of the rooms while I was there. The noise was kept to a minimum which was fantastic, and as a customer, we certainly always appreciate upgraded rooms that have more of a modern look. Especially the fact that you remove the car and put down the, engineered wood floor. For the most part, my room is perfectly clean, however, the only thing I would ask that you consider improving on is the regular cleaning staff, or if you bring other people to do it whoever… please make sure that you are wiping down the light switches and electrical outlets. They were absolutely filthy and who knows how many years of dirt built up on them. Sometimes it’s not always the big things. It’s the small things that stand out. The other things that I would suggest is to please, clean the windowsills, they had black mould spots on them and could really use a little love. I could definitely say I was impressed that I had a brand new mattress, and it was perfectly clean underneath it when I lifted it (The first thing I do step into curtains and all soft fabrics for signs of bedbugs); Why I lifted the mattress. And I promise you I can say there were absolutely no bedbugs in my room, thank God!! I love the 24 hour coffee, Hot chocolate and tea That you guys offer and the breakfast selection was great.
2024 年 5 月に 2 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 20 日)
Thanks for sharing this with us. We are happy that you enjoyed your stay at our hotel. Your feedback is the most important thing to us. Thanks for letting us know about this we will definitely consider this. The housekeepers love to make guest feel very comfortable. Your satisfaction is number one priority. Looking forward seeing you!

10/10 (非常に良い)

Oliver

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
goog place
2024 年 5 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 15 日)
We are happy you had such a great time at our hotel. Sleep Inn & Suites is a wonderful hotel to stay at. Looking forward seeing you!

6/10 (普通)

Donald

気になった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 15 日)
We are happy you had such a great time at our hotel. Sleep Inn & Suites is a wonderful hotel to stay at. Looking forward seeing you!

10/10 (非常に良い)

Joy、Hinsdale

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
During our stay at Sleep In, I accidentally left my wallet in our locked vehicle in the secured parking lot. Despite the early hour, the staff went out of their way to help me retrieve it. They were very helpful, although not very patient. Nonetheless, I'm grateful for their assistance during this stressful situation.
2024 年 5 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 13 日)
We are happy to hear about this. The staff always loves to make guest stay feel amazing. Sleep Inn & Suites staff always go out of their way to make sure the guest are comfortable and happy. Looking forward seeing you!

8/10 (良い)

Brenda

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Affordable and clean
2024 年 5 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 10 日)
We are happy you had such a great time at our hotel. Your feedback is really important to us. Sleep Inn & Suites is a great hotel to stay at. Looking forward seeing you!

8/10 (良い)

Tim S

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location for early airport travel
2024 年 5 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 6 日)
We are happy you had a great time at Buffalo Airport Hotel. Is located in a very convenient location. Your feedback is really appreciated. Looking forward seeing you!

8/10 (良い)

Sara

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is very convenient to Buffalo International Airport. My room was clean, but the dining area floor was incredibly sticky. The breakfast was good and the staff was very friendly.
2024 年 3 月に 5 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 6 日)
Thanks for choosing Buffalo Airport Hotel. Your feedback is really important to us. We are happy you had such a great time at our hotel. Looking Forward seeing you!

10/10 (非常に良い)

james

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
conveniently located to serve my needs for my trip. safe and quiet, reasonably priced
2024 年 5 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 6 日)
Thanks for choosing Sleep inn . Your feedback is really important to us. We are happy you had such a great time at our hotel. Looking Forward seeing you!

8/10 (良い)

Justin、Cranston

良かった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 6 日)
Thanks for choosing sleep Inn & Suites. Your feedback is really appreciated. We are happy you enjoyed your stay. Looking forward seeing you!

6/10 (普通)

Jessica

家族旅行
良かった点 : スタッフとサービス
Stains everywhere, broken smoke detector, not the cleanest. But fine for a night before a flight.
2024 年 5 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 6 日)
Thanks for sharing this with us. This is something very uncommon at our hotel. We will address this with the Maintenace right away. Hope you consider staying with us again!

6/10 (普通)

Danny

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Broken chair in room Springy bed Shuttle driver and van could be nicer
2024 年 5 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 6 日)
Thanks for sharing this with us. This is something very uncommon at our hotel. We will address it right away. Will inform our maintenance. Your feedback is really important. Hope you consider staying with us again!

6/10 (普通)

Onisis

良かった点 : 清潔度、スタッフとサービス、設備とサービス
El personal muy amable,y las instalaciones viejitas pero limpias,lo unico es que dicen libre de humo y habia un olor furtisimo a Marihuana.
2024 年 4 月に 3 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 6 日)
Nos encanta saber que tuvo una muy buena estadia en el hotel.Actualmente estamos teniendo unas remodelaciones. El hotel es %100 smoking free, cobramos 250 si rompen las reglas. Para su proxima estadia haremos lo mejor para hacerle sentir super bien. Esperamos verlos muy pronto!

10/10 (非常に良い)

Ángel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Camas cómodas . Tienen desayuno desde las 4:30 am.
2024 年 4 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 29 日)
Nos encanta saber que tubiste una muy buena estadia en nuestro hotel. El desayuno es muy delicioso y temprano en la manana. Esperamos verlos muy pronto.

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was all nice
2024 年 4 月に 3 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 29 日)
Thanks for choosing Sleep & Suites. Your feedback is really important to us. We are happy you enjoyed your stay at our hotel. Looking forward seeing you again!

10/10 (非常に良い)

Margarita

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was very nice and the staff very polite. Will recommend it.
2024 年 4 月に 3 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 29 日)
Thanks for choosing Sleep & Suites. Your feedback is really important to us. We are happy you enjoyed your stay at our hotel. Looking forward seeing you again!

6/10 (普通)

Gero

家族旅行
良かった点 : スタッフとサービス
Close to the Airport, free parking and Breakfast
2024 年 4 月に 2 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 29 日)
Sleep Inn & Suites is a great place to stay at. Your feedback is really important to us. We are happy you had such a great time at our hotel. Looking forward seeing you!

8/10 (良い)

Elaine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location
2024 年 4 月に 2 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 29 日)
Thanks for choosing Sleep & Suites. Your feedback is really important to us. We are happy you enjoyed your stay at our hotel. Looking forward seeing you again!

2/10 (非常に不満)

Chris

カップルで旅行, 家族旅行
We booked this hotel a few times now and always park our vehicle here while we travel for long periods of time. Checked in and front desk staff could not take their eyes off their electronics then proceeded to tell us we had to pay for parking when we booked which was not like that last year. Spent 90.00 on parking for the airport as we were left no choice. My sister had a reservation and she was told that the compound parking was not open until May 1st. She called 2 weeks in advance to let them know we would be leaving our cars there while we were away. Room keys don’t work and constantly have to go down and get them reprogrammed and the staff try to tell us we are trying to get into a wrong room. I think we know what room number we are in it’s written on the card. Hallway and elevator stunk of marajuana. Definitely will not be staying here again as the service is horrible.
2024 年 4 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 29 日)
Thanks for sharing this with us. On behalf of our team we apologize for not meeting your expectations. This is something very unacceptable. We will talk to our staff and address this right away. We care about our guest and their Satisfaction. This is a non-smoking hotel. We charge 250 for smoking. You can always let the front desk know about this. Hope you consider giving us a second change!

10/10 (非常に良い)

Alice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 29 日)
Thanks for choosing Sleep & Suites. Your feedback is really important to us. We are happy you enjoyed your stay at our hotel. Looking forward seeing you again!

8/10 (良い)

Roberto Hinojosa

良かった点 : 施設のコンディションと設備
No smoking rooms
2024 年 4 月に 3 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 26 日)
Sleep Inn & Suites is a non smoking hotel. We care about our guest and their safety. Your feedback is really important to us. Looking forward seeing you!

10/10 (非常に良い)

Mohammad

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I feel safe and comfortable
2024 年 4 月に 2 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 26 日)
Thanks for choosing Sleep Inn & Suites. Your feedback is really important to us. We are happy you enjoyed your stay. Looking forward to seeing you again!

10/10 (非常に良い)

Ahsan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome ...
2024 年 4 月に 3 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 24 日)
Thanks for sharing this with us. We are happy you had such a great time at our hotel. Your feedback is our number one priority. Looking forward seeing you!

10/10 (非常に良い)

Shermarie

2024 年 3 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 5 月 13 日)
Thanks for choosing Sleep Inn & Suites. Your feedback is really appreciated. Looking forward seeing you!

6/10 (普通)

Christina

グループ旅行
気になった点 : スタッフとサービス、設備とサービス
was good enough for a one night stay. not too bad
2024 年 4 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 22 日)
Thanks for choosing Sleep Inn & Suites. Your feedback is our number one priority. We will do our best to make it better for you. Hope you consider staying with us again!

10/10 (非常に良い)

Denise F

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Thank yoy for a comfortable stay.
2024 年 4 月に 2 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 22 日)
We are happy you had such a wonderful stay at our hotel. Your feedback and satisfaction is our number one priority. Looking forward seeing you again!

10/10 (非常に良い)

Alicia

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay close to the stadium.
2024 年 4 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 22 日)
Thanks for choosing Sleep Inn & Suites. Your feedback is really important to us. We are happy you had such a great time. This hotel is located near the airport and other great places. Looking forward seeing you!

8/10 (良い)

Kimberly、canastota

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
It was a fine place to stay. Breakfast included, close to many attractions. The rooms smelled a bit and aor conditioning units really need to be cleaned, they were filthy.
2024 年 4 月に 2 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 22 日)
Sleep Inn & Suites is a great place to stay. Your feedback is really important to us. The breakfast is one of the best things we at the hotel. We will address this right away. Looking forward seeing you!

10/10 (非常に良い)

Keisha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was clean. Staff was friendly. Breakfast was good. Would recommend
2024 年 4 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 22 日)
Thanks for sharing this with us. We are happy you had such a great time at our hotel. The staff is amazing they love to make guest feel amazing. Looking forward seeing you!

6/10 (普通)

Frank

良かった点 : スタッフとサービス
Outdated
2024 年 4 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 22 日)
On behalf of our team, we apologize for not meeting your expectations. This is something uncommon at our hotel. We will do our best to make it better for you. Currently working on having some renovations. Looking forward seeing you!

10/10 (非常に良い)

Nancy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 22 日)
Thanks for sharing this with us. Your feedback is the most important thing to us. Looking forward seeing you!

6/10 (普通)

Megan

気になった点 : 施設のコンディションと設備
Paint coming off walls everywhere, mould in shower. Relatively clean and nice staff. Fire alarm went off several times, including the middle of the night.
2024 年 4 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 22 日)
On behalf of our team, we apologize for not meeting your expectations. Your feedback is really important to us. We are happy you had such a great time at our hotel. This is something very uncommon at our hotel. Looking forward seeing you!

6/10 (普通)

toni

2024 年 4 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 22 日)
Thanks for sharing this with us. Your feedback is the most important thing to us. Looking forward seeing you!

4/10 (不満)

Tamara

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
This was honestly my worst hotel experience ever. I was hopeful after reading so many positive reviews but was sorely disappointed. The room itself and also carpets throughout were filthy. It was so noisy we were not able to sleep. You could hear the phone at the front desk ringing throughout the night and one room nearby had their tv blaring until 4am. I will not be returning.
2024 年 4 月に 2 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 19 日)
Thanks for sharing this with us. This is something very uncommon at our hotel. We recently had some renovations done at the hotel this includes the floor in the rooms. For your next stay we will do our best to make things better for you. Hope you consider staying with us again!

10/10 (非常に良い)

Brenda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There were some loud people but obviously you can't control that. Sleep Inn motels are always our place of choice when traveling.
2024 年 4 月に 1 泊滞在
DCからの返信 (投稿日 : 2024 年 4 月 19 日)
Thanks for choosing Sleep Inn & Suites. Your feedback and satisfaction is the most important thing us. We are happy that you enjoyed staying at our hotel. Looking forward seeing you!