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Reviews of Cobblestone Inn & Suites - Boone

2.5 out of 5
Cobblestone Inn & Suites - Boone
1900 Lakewood Dr, Boone, IA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 173 out of 281 reviews" "
Rating 8 - Good. 79 out of 281 reviews" "
Rating 6 - Okay. 16 out of 281 reviews" "
Rating 4 - Poor. 8 out of 281 reviews" "
Rating 2 - Terrible. 5 out of 281 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leanna

Clean, well maintained, and friendly staff. Good breakfast.
Stayed 3 nights in May 2024
Response from Ashley Ingram, General Manager on May 28, 2024
Thank you so much for the kind words about the hotel and my staff. I'm so glad to hear you enjoyed your stay and we hope to see you again in the future!!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ashley Ingram, General Manager on May 28, 2024
Thank you for the 5 stars!!!!

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 1 night in May 2024
Response from Ashley Ingram, General Manager on May 13, 2024
Thank you so much Brenda for the review and for staying with us!

6/10 Okay

GIAO

Traveled with family
Bathroom floor was dirty. Tissue was totally empty.
Stayed 1 night in May 2024
Response from Ashley Ingram, General Manager on May 13, 2024
I'm so sorry to hear about the condition of your bathroom floor, I will make sure to address this with my housekeepers! Thank you for staying with us!

10/10 Excellent

G. Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant and efficient. Facility was clean and well maintained.
Stayed 2 nights in Mar 2024
Response from Ashley Ingram, General Manager on Mar 15, 2024
Thank you for the amazing review about the hotel and my staff. I'm so glad to hear that you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Check in was fast, service was great, rooms were very clean and spacious. We would recommend this hotel if you are in the Boone area.
Stayed 1 night in Feb 2024
Response from Ashley Ingram, General Manager on Feb 12, 2024
Thank you so much Samantha for the amazing review! We appreciate the kind words and for staying with us! We hope to see you again in the future!!!

8/10 Good

Jodi

Stayed 4 nights in Feb 2024
Response from Ashley Ingram, General Manager on Feb 12, 2024
Thank you so much Jodi for the review and for staying with us!! We hope to see you again in the future!

4/10 Poor

Justice

Traveled with family
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Ashley Ingram, General Manager on Feb 7, 2024
I'm sorry to hear that your stay was not the greatest, we take a lot of pride in making sure that our guest have the best experience when staying with us, so if there is anything I can do to help you can call me anytime at the hotel!! Hope you will give us another try! Have a great day!!

2/10 Terrible

Jodi

Stayed 4 nights in Jan 2024
Response from Ashley Ingram, General Manager on Jan 30, 2024
I'm so sorry to hear that you did not enjoy your stay with us Jodi. If there is anything I can do to assist with this issue go ahead and give me a call at the hotel! Enjoy your day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley Ingram, General Manager on Jan 22, 2024
Thank you for the review and for staying with us!

10/10 Excellent

Panya, Lincoln

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciate our experience there
Stayed 1 night in Jan 2024
Response from Ashley Ingram on Jan 8, 2024
Thank you so much Panya for staying with us. We hope to see you again in the future!

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very comfortable and clean hotel. Good size rooms. Everyone was friendly. Breakfast had a nice selection of choices. Coffee and teas were very good.
Stayed 2 nights in Jan 2024
Response from Ashley Ingram, General Manager on Jan 8, 2024
Thank you Mark for the great review and kind words about the hotel! We hope to see you again in the future!

10/10 Excellent

Jill

Stayed 1 night in Dec 2023
Response from Ashley Ingram, General Manager on Feb 7, 2024
Thank you for the 5 stars Jill and thank you for staying with us, we hope to see you again!!!

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Ashley Ingram on Dec 18, 2023
Thank you John for the 5 stars! Happy Holidays!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ashley Ingram on Dec 12, 2023
Thank you so much for the review James and thank you for staying with us!

6/10 Okay

Verified traveler

Liked: Room comfort
Stayed 3 nights in Dec 2023
Response from Ashley Ingram on Dec 11, 2023
Thanks for staying with us!

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All is well!
Stayed 1 night in Nov 2023
Response from Ashley Ingram on Dec 18, 2023
Thank you Barbara for the review! We appreciate you staying with us and hope to see you again in the future!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds!
Going to the football game in Ames but hotels are so costly those weekends. Boone is a pleasant drive and not too far. The room was half the price of others yet it’s a fairly newer clean hotel. Staff was nice and helpful. It was quiet and the beds were very comfortable. We’ve stayed at this location twice now.
Stayed 2 nights in Nov 2023
Response from Ashley Ingram General Manager on Nov 21, 2023
Jennifer thank you so much for the amazing review and kind words about the hotel and staff!! We appreciate you for choosing us and look forward to seeing you again in the future!

8/10 Good

Barb

Stayed 1 night in Nov 2023
Response from Ashley Ingram on Dec 18, 2023
Thank you Barb for the review and for staying with us. We hope to see you again in the future.

8/10 Good

Barbara

Stayed 2 nights in Oct 2023
Response from Ashley Ingram General Manager on Nov 27, 2023
Thank you so much Barbara for the review and for staying at Cobblestone Inn and Suites. I'm so glad you enjoyed the hotel and we hope to see you again in the future! Happy Holidays!!

8/10 Good

Deborah

Liked: Cleanliness, property conditions & facilities
Our room was clean and updated. Hotel staff was not great at getting breakfast out on time or keeping up with the coffee. We would stay here again.
Stayed 2 nights in Oct 2023
Response from Ashley Ingram General Manager on Oct 18, 2023
Thank you so much for the kind words about our hotel! I'm also sorry to hear about breakfast, I will address this with my staff asap!

6/10 Okay

Verified traveler

Traveled with family
Just so so hotel. Lobby bathroom didn't have any paper towels for two days that we were there, guessing the employees didn't have to wash their hands afterwards.
Stayed 2 nights in Oct 2023
Response from Ashley Ingram General Manager on Oct 16, 2023
There 9s several bathrooms that the staff can use but I am sorry to hear about the one off of the lobby! I will be addressing this with my staff asap!

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only concern is that there is no elevator. It doesn't affect us, but may affect others
Stayed 1 night in Oct 2023
Response from Ashley Ingram General Manager on Oct 16, 2023
Yes, unfortunately we do not have an elevator and do know that it can be a real inconvenience! We are truly sorry about that!

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the venue my daughter was getting married st
Stayed 2 nights in Oct 2023
Response from Ashley Ingram General Manager on Oct 16, 2023
I'm so glad to hear that you enjoyed our hotel and that it was close to your daughters wedding! Thank you for staying with us!

8/10 Good

Jenna

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was clean, beds very comfortable. Quiet rooms. However, the breakfast was less than average. Juice machines were broke with alternative (like pitchers of juice) there were only 2 options for hot breakfast and I'm not even sure what they were because they were both gone by 8:20 when I was at breakfast and were never replenished. Ended up having cereal.
Stayed 1 night in Oct 2023
Response from Ashley Ingram General Manager on Oct 16, 2023
I'm so sorry to hear that you did not enjoy our breakfast, sometimes the place we order our stuff from runs out of things and so we have to wait until they get the stuff back in but there was juice in the fridge, and yes we only make one type of egg and one type of meat but I will address this with my staff that the food did not get replenished! Thank you for the review and or staying with us!!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was great, room comfortable and clean. Only area of some disappointment was the breakfast.
Stayed 1 night in Sep 2023
Response from Ashley Ingram General Manager on Oct 3, 2023
I'm so sorry that you did not enjoy the hotels breakfast, I have so many different varieties in there so that there is something in there for everyone. Sorry you couldn't find something to enjoy but thank you for staying with us!

10/10 Excellent

Kathleen

Traveled with partner
Liked: Staff & service, property conditions & facilities
Room was comfy but cleaning was a little spotty. Especially the room air conditioner unit was very very dusty with lint balls? I wiped off. The check in and everything else was very good! Breakfast was above average. Kids were enjoying the waffles!
Stayed 1 night in Sep 2023
Response from Ashley Ingram General Manager on Sep 27, 2023
Thank you so much Kathleen for the great review! I will address the dust issue with my housekeepers. Thank you for staying with us hope to see you again!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Very clean lobby and eating area. Beds in room were very comfortable. Staff was super friendly and helpful. Only complaint was that there was some mold in the bathroom on the wall above the shower. Even with that, would still stay here again.
Stayed 1 night in Sep 2023
Response from Ashley Ingram General Manager on Sep 19, 2023
Thank you so much Lisa for the awesome review and such kind words about my staff! We appreciate all the feedback we can get and I will look into the bathroom situation and get it taken care of! Thank you again for staying with us we hope to see you again in the future!

4/10 Poor

Sherry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Did not like the room. Especially the bathroom
Stayed 2 nights in Sep 2023
Response from Ashley Ingram General Manager on Sep 15, 2023
I am so sorry to hear that your room was not up to your expectation, we strive to make your stay the best it can be but thank you for staying with us! Hope you have a wonderful day!!

2/10 Terrible

Danny

Disliked: Staff & service, room comfort
Was a great place, now not so much
This was a great place to stay. Not sure what happened, but really took a turn for the worst. Sheets were dirty, breakfast I got a pastry, had mold on it. Had to phone from front desk to talk to someone because no one was there. Never seen no one come down or into breakfast area. People were upset, no eggs or sausage was refilled.
Stayed 1 night in Aug 2023
Response from Ashley Ingram General Manager on Sep 6, 2023
I'm so sorry to hear that you did not enjoy our breakfast! You probably came down when breakfast was ending, my staff doesn't usually make more food if we are getting ready to close up because then we have to throw away a bunch of food, so I'm so sorry that situation happened! I will discuss this with my staff and let them know to be more aware of the food situation and to be double checking all of our pastries so we don't ever run into this situation again so thank you for bringing this to my attention!

6/10 Okay

Bill

Traveled with partner
We had a reservation for a king size bed which is what we were given but it was on the second floor and they do not have an elevator. We asked at the time of check in if we could have a king bed on the ground floor but there weren't any available or they were for handicapped customers. We weren't happy about lugging our bags up the stairs. They do not provide any assistance and we are both in our 70's and not accustom to stairs. We will not stay there again.
Stayed 1 night in Aug 2023
Response from Ashley Ingram General Manager on Sep 1, 2023
I am so sorry to hear that my staff did not assist you with taking your luggage up to your room, I will be having a discussion with them asap about this matter! Unfortunately on the weekends we usually are completely booked which makes it very difficult to move rooms around but my staff should have offered you as soon as they realized that they couldn't move your room, to assist you with taking your luggage up to your room. Once again I am so sorry to her about this situation!

8/10 Good

Lloyd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Aug 2023
Response from Ashley Ingram General Manager on Aug 28, 2023
Thank you Lloyd for the great review and kind words about our hotel, thank you for staying with us and we hope to see you again in the future!

10/10 Excellent

Scott

Stayed 1 night in Aug 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Aug 2023
Response from Ashley Ingram General Manager on Aug 14, 2023
Thank you Michael for the kind words about the hotel. We appreciate all the feedback we can get. Hope you come and stay with us again!

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and spacious. Bar on site that was very reasonably priced.
Stayed 1 night in Jul 2023
Response from Ashley Ingram General Manager on Aug 4, 2023
Thank you so much Casey for the amazing review and kind words! Thank you for staying with us and hope to see you again in the future!

8/10 Good

Deni

Traveled with group
Cobblestone was quiet, very clean, and well maintained. The only drawback is that the hotel has no elevator. This makes it difficult when taking luggage up to the 2nd floor, especially for a 70 year old.
Stayed 2 nights in Jul 2023
Response from Ashley Ingram General Manager on Jul 28, 2023
Deni, thank you so much for the review! Yes unfortunately our hotel does not have an elevator but you can request the first floor when making reservations. I'm so sorry if this was an inconvenience for you. My sincerest apologies.

10/10 Excellent

Kristen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For being a small town hotel, they had a lot to offer! Their conference center looked huge. I saw they had a fitness center in there. It was clean. The breakfast selection was pretty big. The customer service was great. I enjoyed it!
Stayed 1 night in Jul 2023
Response from Ashley Ingram General Manager on Jul 25, 2023
Thank you Kristen for the amazing review on the hotel! We appreciate it and you staying with us! We hope to see you again in the future!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overnight stay while traveling
Friendly staff that asked multiple times if there was anything we needed. Clean rooms and facility. Complimentary cookie tray is a nice touch! We didn't have time to enjoy, but there is a cash bar in the evening. (Unexpected and had a decent selection) Only knock is the walls are a little thin. We could hear conversations of those next to us. It wasn't excessive and everyone settled down at a reasonable time. It did not affect our sleep or evening. And it wasn't worth reporting. Just seemed odd. I would stay again, but might ask for a remote or quiet room.
Stayed 1 night in Jul 2023
Response from Ashley Ingram General Manager on Jul 25, 2023
Daniel, thank you so much for the detailed review! I'm so sorry to hear about the walls, next time we will make sure to put you in a more sound proofed room!

2/10 Terrible

Galyn

Disliked: Cleanliness, property conditions & facilities
Bad smell
Room smells
Stayed 1 night in Jul 2023
Response from Ashley Ingram General Manager on Jul 9, 2023
I'm so sorry that you walked into a room that did not smell pleasant but I assure you as soon as you informed me my staff went down, stripped the whole room, deep cleaned it and shampooed everything and there is no longer a smell in that room!

10/10 Excellent

Donovan

Stayed 1 night in Jun 2023

10/10 Excellent

Barbara

Stayed 1 night in Jun 2023

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice except for the constant slamming doors in the morning and nights. Room doors had such a hard shutting on them. Very disturbing if you are trying to sleep!
Stayed 3 nights in May 2023
Response from Ashley Ingram General Manager on Jun 2, 2023
I am so sorry to hear about our doors and that they were bothering you! I will look into getting those fixed asap! Thank you for staying with us!

8/10 Good

Evan

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great Price, Great Service
Breakfast was great. Checkin was smooth. The only thing that bothered us was the open can of twisted tea under the bed I kicked and spilled on me. The shower could have used a better cleaning as it had several hairs left over. The toilet seat was not tightened down and chipped around the edges.
Stayed 2 nights in May 2023
Response from Ashley Ingram General Manager on May 17, 2023
I'm so sorry to hear about the can in your room and the toilet seat, I will have a discussion with my housekeepers and get that toilet seat fixed. Thank you for the review!!!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Vickie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff and clean
Stayed 2 nights in May 2023
Response from Ashley Ingram General Manager on Jul 9, 2023
Thank you Vickie for the very kind words about my staff and hotel! We appreciate you staying with us and hope you do again in the future!

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!
One of my favorites!
Stayed 1 night in May 2023
Response from Ashley Ingram General Manager on May 15, 2023
Donna thank you so much for the amazing review and kind words! We appreciate it and thank you for choosing to stay at Cobblestone Inn and Suites! We look forward to seeing you in the future!

10/10 Excellent

Annette

Stayed 2 nights in May 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in May 2023
Response from Ashley Ingram General Manager on May 13, 2023
Thank you so much Chris for the 5 star review!!! We appreciate your kind words! Thank you for staying with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night's stay!
The front desk staff as very friendly. We were checked in quickly with no issues. The room was very nice and the beds quite comfortable.
Stayed 1 night in Apr 2023
Response from Ashley Ingram General Manager on Apr 25, 2023
Thank you so much Matthew for the great review. I'm glad to hear that you experience here at Cobblestone was exceptional, and that you enjoyed my front desk staff! Hope to see you again real soon!