All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
How refreshing to stay in a hotel these days that was roomy, colorful, and homey. The staff was fabulous, very friendly and helpful, and the food was good. Walking distance to all downtown attractions and close to the green belt.
Julie
Stayed 2 nights in May 2024
10/10 Excellent
Lisa
Traveled with family
May 24, 2024
Liked: Amenities
Excellent experience! The room was clean and very spacious. The lobby is beautiful. Complementary drinks and snacks are available.
Dining room experience was positive, we are from out of town, asked our friends from Boise what restaurant they would recommend. When they heard where we were staying, they said “no place better!” We all met right at the hotel, and they were right, wonderful experience.
The staff at this Inn is outstanding. Best customer service I have ever had. Amazing!!!!!!
Chelsea
Stayed 4 nights in Apr 2024
Response from Brandon / Front Desk Supervisor on May 25, 2024
Chelsea, wow! We love reading reviews like yours. Our team certainly does our best to accommodate our guests and we are thrilled we could deliver such great service to you. We'd love to welcome you back again soon!
The entrance was not very clear and no one was there. We, therefore, had to drive around to find the spot for parking.
RICHARD
Stayed 1 night in May 2024
Response from Brandon / Front Desk Supervisor on May 25, 2024
Hi Richard, our sincerest apologies on the confusion. We've implemented strategies for our front office team to make sure this doesn't happen again. Thank you for your feedback, we are always looking to improve!
we staid here for the first time and it was a great experience. we came for our granddaughters graduation
Thea
Stayed 2 nights in May 2024
Response from Brandon / Front Desk Supervisor on May 10, 2024
Hi Thea, thank you for choosing to stay with us! We hope to see you again soon, should you come back to Boise.
10/10 Excellent
Donna
May 5, 2024
The hotel staff members were so accommodating and friendly. I loved the complimentary drinks and snacks. The hotel bed was comfortable and room and hotel were decorated with a fun theme mixed with lovely modern features. It has been a joy to stay here.
Response from Brandon / Front Desk Supervisor on May 10, 2024
We appreciate the kind words and great review, Steven! We take pride in our service and our property, so we are overjoyed you enjoyed your stay. We hope to see you again soon!
10/10 Excellent
Jason
Apr 29, 2024
Liked: Cleanliness, staff & service
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Jason
Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 29, 2024
Hi Jason, thank you for your 5/5 review! We hope to see you again soon
Great place to stay with the convenience of access to anywhere downtown Boise. Love the customer service and care of the staff.
tony
Stayed 4 nights in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 28, 2024
Hello Tony, we are happy to hear our location was great for your stay in Boise. Our team is always here to make your stay the best it can be. We are excited to welcome you back soon!
Great location in downtown Boise. Parking was limited, and valet only. No EV chargers on site. Restaurant was good, and the in-room fireplace was appreciated. Comfortable and clean.
Paul
Stayed 2 nights in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 28, 2024
Hi Paul, We are glad that you could utilize our prime location in town. The team at Richards always does their best to satisfy their customers. We hope to see you soon!
10/10 Excellent
Kami
Apr 23, 2024
Kami
Stayed 1 night in Mar 2024
Response from Brandon / Front Desk Supervisor on May 25, 2024
Response from Brandon / Front Desk Supervisor on Apr 28, 2024
Hello Sandra, we are so happy to hear that you enjoyed your recent stay with us, and our staff made your time with us fantastic as well. We can't wait to welcome you back!
I enjoyed the fun theme of the suite and the front desk staff were very friendly!
Caroline
Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 28, 2024
Hi Caroline, we are happy to hear you enjoy the many room themes we have, and that our staff made your time with us fantastic as well. We hope to see you again soon!
Probably the best place to stay in downtown Boise. Close to restaurants and Trader Joe’s! The in-house restaurant, Richard’s has consistently good food. The service is usually quite good as well.
Penny
Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 28, 2024
Hi Penny, we are glad to hear you enjoyed your recent stay with us! We always strive to provide the best experiences for our guests.
We stay at the Inn at 500 frequently. Modern and stylish property---always clean, well appointed, very friendly and helpful staff. Pet friendly, although a $75 charge per stay. Mandatory valet parking charge is a bit steep.
Ronald F
Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 28, 2024
Hello Ronald, Thank you for your feedback, we are glad you enjoyed your stay and are returning guests. Although our valet parking is paid, we strive to make it as convenient as possible for our guests. We hope to see you again soon!
10/10 Excellent
April
Apr 16, 2024
April
Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on May 10, 2024
Thank you for the 5/5 review, April! We look forward to seeing you again soon.
The property is very nice! The BEST part is the staff! So accommodating and helpful! They go above and beyond! This was the first time and I will definitely go back! Location is ideal in DT Boise!
Jennifer
Stayed 2 nights in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 17, 2024
Hi Jennifer, thank you for the such kind words! We're truly glad you had a great birthday weekend, and are grateful we were able to make it memorable for you. It was a pleasure getting to talk to you briefly! We hope to see you again soon.
Response from Brandon / Front Desk Supervisor on Apr 17, 2024
Hi Mark, we're glad you enjoyed your stay with us. We work hard to ensure our guests have a wonderful experience every time. We hope to see you again soon!
Spacious, comfortable room. Conveniently located. Free drinks/snack are a nice touch.
Valerie
Stayed 2 nights in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 11, 2024
Thank you for the amazing review, Valerie! Our team takes pride in what we do and we're glad our amenities suited your tastes. We hope to see you again soon!
Response from Brandon / Front Desk Supervisor on Apr 11, 2024
Hi Nicole, we're thrilled you enjoyed your stay! We hope to see you again soon.
8/10 Good
Ellen
Apr 5, 2024
Ellen
Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 11, 2024
Thank you for taking the time to give us a review, Ellen. If there is anything we can do to make your next stay more enjoyable, please let us know! We hope to see you again soon.
Response from Brandon / Front Desk Supervisor on Apr 11, 2024
Thank you for the great review, Anthony. Our team takes pride in what we do, and we're glad you utilized our convenient location. We hope to see you again soon.
The men at the front desk(s) were outstanding in customer service. Always pleasant AND competent. Great idea for complimentary soda/water and snacks. Hotel location is very handy for dining, sporting events, etc. Building itself is well maintained & has a cozy vibe.
Christine
Stayed 5 nights in Mar 2024
Response from Brandon / Front Desk Supervisor on Apr 11, 2024
Hi Christine, wow thank you for the absolutely amazing review! Our staff truly enjoys reading such kind words. We're so glad you enjoyed your stay with us and we hope to welcome you back again soon!
Excellent facility - room was gorgous. Asked for a microwave and had 0ne delivered immediately. Pantry snacks were great idea. Downside - parking is $27.00 per day.
Benjamin
Stayed 4 nights in Mar 2024
Response from Brandon / Front Desk Supervisor on Mar 14, 2024
Thank you for taking the time to give us a review, Benjamin! We're so glad you enjoyed your stay. We try our best to make valet parking as convenient as possible. If you have any feedback on how we can improve, please let us know!
Very convenient location, staff were friendly, hotel was very clean and provided water, soda, snacks.
NOZOMI
Stayed 2 nights in Mar 2024
Response from Brandon / Front Desk Supervisor on Mar 14, 2024
Hi Nozomi, thank you for the wonderful review! Our team always loves reading reviews like yours. If there is anything we can do to make your next stay even better, please let us know!