Reception

Reviews of Inn at 500 Capitol

4 out of 5
Inn at 500 Capitol
500 S. Capitol Blvd, Boise, ID

Reviews

9.6

Exceptional

Rating 10 - Excellent. 849 out of 1006 reviews" "
Rating 8 - Good. 100 out of 1006 reviews" "
Rating 6 - Okay. 37 out of 1006 reviews" "
Rating 4 - Poor. 12 out of 1006 reviews" "
Rating 2 - Terrible. 8 out of 1006 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Terrence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute great property! I will define stay there again! First choice. Beauty rooms great visit.
Stayed 1 night in May 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 2 nights in May 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How refreshing to stay in a hotel these days that was roomy, colorful, and homey. The staff was fabulous, very friendly and helpful, and the food was good. Walking distance to all downtown attractions and close to the green belt.
Stayed 2 nights in May 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Amenities
Excellent experience! The room was clean and very spacious. The lobby is beautiful. Complementary drinks and snacks are available.
Stayed 1 night in May 2024

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Dining room experience was positive, we are from out of town, asked our friends from Boise what restaurant they would recommend. When they heard where we were staying, they said “no place better!” We all met right at the hotel, and they were right, wonderful experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice design and innovative touches
Stayed 3 nights in May 2024
Response from Brandon / Front Desk Supervisor on May 25, 2024
Hi Dean, we're glad you enjoyed the aesthetics of our property and the amenities that we offer. Thank you for giving us a great review!

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this Inn is outstanding. Best customer service I have ever had. Amazing!!!!!!
Stayed 4 nights in Apr 2024
Response from Brandon / Front Desk Supervisor on May 25, 2024
Chelsea, wow! We love reading reviews like yours. Our team certainly does our best to accommodate our guests and we are thrilled we could deliver such great service to you. We'd love to welcome you back again soon!

10/10 Excellent

joe, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant installations
Stayed 1 night in May 2024
Response from Brandon / Front Desk Supervisor on May 25, 2024
Hi Joe, thank you for the great review! We're glad you enjoyed the property.

6/10 Okay

RICHARD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance was not very clear and no one was there. We, therefore, had to drive around to find the spot for parking.
Stayed 1 night in May 2024
Response from Brandon / Front Desk Supervisor on May 25, 2024
Hi Richard, our sincerest apologies on the confusion. We've implemented strategies for our front office team to make sure this doesn't happen again. Thank you for your feedback, we are always looking to improve!

10/10 Excellent

Thea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we staid here for the first time and it was a great experience. we came for our granddaughters graduation
Stayed 2 nights in May 2024
Response from Brandon / Front Desk Supervisor on May 10, 2024
Hi Thea, thank you for choosing to stay with us! We hope to see you again soon, should you come back to Boise.

10/10 Excellent

Donna

The hotel staff members were so accommodating and friendly. I loved the complimentary drinks and snacks. The hotel bed was comfortable and room and hotel were decorated with a fun theme mixed with lovely modern features. It has been a joy to stay here.
Stayed 1 night in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice high quality hotel
Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on May 10, 2024
We appreciate the kind words and great review, Steven! We take pride in our service and our property, so we are overjoyed you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
.
Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 29, 2024
Hi Jason, thank you for your 5/5 review! We hope to see you again soon

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property. Staff are excellent. Looking forward to staying again.
Stayed 2 nights in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 28, 2024
Hi Larry, thank you for the kind words and great review! We look forward to having you stay with us again.

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and a decent amount of walkable options to eat. The room was updated. Huge balcony with a gas fireplace
Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 28, 2024
Thank you for the wonderful review, Brooke! We're glad you enjoyed the room and amenities, and we hope to welcome you back again soon!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room.
Stayed 1 night in Mar 2024
Response from Brandon / Front Desk Supervisor on Apr 28, 2024
Hi Terry, we are so happy to hear you enjoyed your stay and the room. We can't wait to welcome you back soon!

10/10 Excellent

tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the convenience of access to anywhere downtown Boise. Love the customer service and care of the staff.
Stayed 4 nights in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 28, 2024
Hello Tony, we are happy to hear our location was great for your stay in Boise. Our team is always here to make your stay the best it can be. We are excited to welcome you back soon!

10/10 Excellent

Paul, Pleasant Hill

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location in downtown Boise. Parking was limited, and valet only. No EV chargers on site. Restaurant was good, and the in-room fireplace was appreciated. Comfortable and clean.
Stayed 2 nights in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 28, 2024
Hi Paul, We are glad that you could utilize our prime location in town. The team at Richards always does their best to satisfy their customers. We hope to see you soon!

10/10 Excellent

Kami

Stayed 1 night in Mar 2024
Response from Brandon / Front Desk Supervisor on May 25, 2024
We appreciate the 5/5 review, Tami!

10/10 Excellent

sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and extremely nice.
Stayed 2 nights in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 28, 2024
Hello Sandra, we are so happy to hear that you enjoyed your recent stay with us, and our staff made your time with us fantastic as well. We can't wait to welcome you back!

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 28, 2024
Hi Greta, thank you for your great review, and that you enjoyed your stay. We are excited to welcome you back soon!

10/10 Excellent

Caroline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the fun theme of the suite and the front desk staff were very friendly!
Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 28, 2024
Hi Caroline, we are happy to hear you enjoy the many room themes we have, and that our staff made your time with us fantastic as well. We hope to see you again soon!

10/10 Excellent

Penny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Probably the best place to stay in downtown Boise. Close to restaurants and Trader Joe’s! The in-house restaurant, Richard’s has consistently good food. The service is usually quite good as well.
Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 28, 2024
Hi Penny, we are glad to hear you enjoyed your recent stay with us! We always strive to provide the best experiences for our guests.

10/10 Excellent

Ronald F, Los Angeles

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at the Inn at 500 frequently. Modern and stylish property---always clean, well appointed, very friendly and helpful staff. Pet friendly, although a $75 charge per stay. Mandatory valet parking charge is a bit steep.
Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 28, 2024
Hello Ronald, Thank you for your feedback, we are glad you enjoyed your stay and are returning guests. Although our valet parking is paid, we strive to make it as convenient as possible for our guests. We hope to see you again soon!

10/10 Excellent

April

Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on May 10, 2024
Thank you for the 5/5 review, April! We look forward to seeing you again soon.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice! The BEST part is the staff! So accommodating and helpful! They go above and beyond! This was the first time and I will definitely go back! Location is ideal in DT Boise!
Stayed 2 nights in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 17, 2024
Hi Jennifer, thank you for the such kind words! We're truly glad you had a great birthday weekend, and are grateful we were able to make it memorable for you. It was a pleasure getting to talk to you briefly! We hope to see you again soon.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was nice.
Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 17, 2024
We're thrilled you enjoyed Richard's! They offer top quality food and dining experience and we're glad you got to see that first hand. Thanks!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very wonderful experience.
Stayed 2 nights in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 17, 2024
Hi Mark, we're glad you enjoyed your stay with us. We work hard to ensure our guests have a wonderful experience every time. We hope to see you again soon!

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and events
Stayed 1 night in Feb 2024
Response from Brandon / Front Desk Supervisor on Apr 11, 2024
Hi Jessica, we're glad you utilized our convenient location! We appreciate the review and hope to see you again soon.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, comfortable room. Conveniently located. Free drinks/snack are a nice touch.
Stayed 2 nights in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 11, 2024
Thank you for the amazing review, Valerie! Our team takes pride in what we do and we're glad our amenities suited your tastes. We hope to see you again soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous
Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 11, 2024
Hi Nicole, we're thrilled you enjoyed your stay! We hope to see you again soon.

8/10 Good

Ellen

Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 11, 2024
Thank you for taking the time to give us a review, Ellen. If there is anything we can do to make your next stay more enjoyable, please let us know! We hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brandon / Front Desk Supervisor on Apr 11, 2024
Thank you for the 5/5 review, Robert!

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was convenient. Very clean hotel.
Stayed 1 night in Mar 2024
Response from Brandon / Front Desk Supervisor on Apr 11, 2024
Thank you for the great review, Anthony. Our team takes pride in what we do, and we're glad you utilized our convenient location. We hope to see you again soon.

10/10 Excellent

Alla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Всё очень прекрасно.
Stayed 1 night in Mar 2024
Response from Brandon / Front Desk Supervisor on Mar 30, 2024
Thank you for the kind words! We hope to see you again soon.

10/10 Excellent

Rachelle, Mountain Home

Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Love the Butlers door for our breakfast. Great night.
Stayed 1 night in Mar 2024
Response from Brandon / Front Desk Supervisor on Mar 30, 2024
Hi Rachelle, we're so glad you enjoyed your night with us! We hope to welcome you back again soon.

8/10 Good

Wayne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at 500 Capitol, which was my first time in Boise.
Stayed 3 nights in Mar 2024
Response from Brandon / Front Desk Supervisor on Apr 11, 2024
Hi Wayne, thank you for choosing to stay with us! We're glad you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

gary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location needs a proper gymn, which would be my only serious critique of this facility.
Stayed 1 night in Mar 2024
Response from Brandon / Front Desk Supervisor on Mar 25, 2024
Hi Gary, we appreciate your feedback. We will pass this along to our management so we can improve our service further. We hope to see you again soon!

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
I love the decor of the hotel. It is welcoming and beautiful.
Stayed 1 night in Mar 2024
Response from Brandon / Front Desk Supervisor on Mar 18, 2024
Hi Eileen, we're so glad you took notice of our decor and felt welcomed. We hope to see you again soon!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The men at the front desk(s) were outstanding in customer service. Always pleasant AND competent. Great idea for complimentary soda/water and snacks. Hotel location is very handy for dining, sporting events, etc. Building itself is well maintained & has a cozy vibe.
Stayed 5 nights in Mar 2024
Response from Brandon / Front Desk Supervisor on Apr 11, 2024
Hi Christine, wow thank you for the absolutely amazing review! Our staff truly enjoys reading such kind words. We're so glad you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 Excellent

Ayesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, excellent amenities, awesome dining!
Stayed 1 night in Mar 2024
Response from Brandon / Front Desk Supervisor on Mar 14, 2024
What a wonderful review, Ayesha! Thank you for staying with us and we hope to welcome you back again soon.

10/10 Excellent

Kimmie, Pendleton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again.
Stayed 1 night in Mar 2024
Response from Brandon / Front Desk Supervisor on Mar 14, 2024
Hi Kimmie, we can't wait for you to stay with us again! Thank you for leaving us a great review.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and staff!
Stayed 3 nights in Mar 2024
Response from Brandon / Front Desk Supervisor on Mar 14, 2024
We appreciate the kind words and great review, Gina! We hope to welcome you back again soon.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brandon / Front Desk Supervisor on Mar 14, 2024
Thank you for the 5/5 review, Nancy! Please let us know if we can do anything to make your next stay even better.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brandon / Front Desk Supervisor on Mar 14, 2024
Thank you for the wonderful 10/10 review, Matthew! We hope to see you again soon!

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility - room was gorgous. Asked for a microwave and had 0ne delivered immediately. Pantry snacks were great idea. Downside - parking is $27.00 per day.
Stayed 4 nights in Mar 2024
Response from Brandon / Front Desk Supervisor on Mar 14, 2024
Thank you for taking the time to give us a review, Benjamin! We're so glad you enjoyed your stay. We try our best to make valet parking as convenient as possible. If you have any feedback on how we can improve, please let us know!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, full amenities, staff was great, rooms were very nice and included a fireplace. I’ll be back
Stayed 2 nights in Mar 2024
Response from Brandon / Front Desk Supervisor on Mar 14, 2024
Hi John, we truly appreciate the amazing review! We can't wait to welcome you back again soon.

10/10 Excellent

NOZOMI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, staff were friendly, hotel was very clean and provided water, soda, snacks.
Stayed 2 nights in Mar 2024
Response from Brandon / Front Desk Supervisor on Mar 14, 2024
Hi Nozomi, thank you for the wonderful review! Our team always loves reading reviews like yours. If there is anything we can do to make your next stay even better, please let us know!

8/10 Good

Erick, East wenatchee

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Mar 2024
Response from Brandon / Front Desk Supervisor on Mar 7, 2024
We appreciate the review, Erick! If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to reach out.

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Feb 2024
Response from Brandon / Front Desk Supervisor on Mar 7, 2024
Thank you for the great review and kind words, Gregory! We look forward to having you again.