Indoor pool, open 9:00 AM to 6:00 PM, sun loungers
Check availability

Reviews of Casa Dann Carlton Hotel & Spa

4.5 out of 5
Casa Dann Carlton Hotel & Spa
Calle 93B N° 19-44, Bogotá, Distrito Capital

Reviews

9.2

Wonderful

Rating 10 - Excellent. 722 out of 1005 reviews" "
Rating 8 - Good. 169 out of 1005 reviews" "
Rating 6 - Okay. 49 out of 1005 reviews" "
Rating 4 - Poor. 28 out of 1005 reviews" "
Rating 2 - Terrible. 37 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Gustavo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great hotel and clean verybclose to the park with many restaurants and the staff its great
Stayed 5 nights in Mar 2024

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities
Renovarle un poquito
Stayed 5 nights in Apr 2024

8/10 Good

Myriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds need an upgrade, the bottom is coming off. It is a very nice hotel, second time going to this hotel. Wet areas are great. It should have more food options and offer more typical food other than Ajiaco. The staff is very nice and helpful.
Stayed 8 nights in Apr 2024
Response from Jheimy líder de servicio al cliente on May 6, 2024
Gracias por escogernos

10/10 Excellent

Alvaro

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and location, clean. A little noisy
Stayed 2 nights in Apr 2024
Response from Jheimy líder de servicio al cliente on May 6, 2024
Gracias por escogernos

10/10 Excellent

Victor

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. One of my favorites
Stayed 1 night in Feb 2024

10/10 Excellent

IMFAPART, CAPE CORAL

Stayed 1 night in Apr 2024

10/10 Excellent

MAURICIO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super safe
Stayed 2 nights in Mar 2024
Response from Jeimy líder de servicio al cliente on Apr 16, 2024
Bienvenido

10/10 Excellent

James

Business traveler
Very friendly staff.
Stayed 2 nights in Apr 2024
Response from Jeimy líder de servicio al cliente on Apr 16, 2024
Esperamos verle pronto

10/10 Excellent

Ariela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely adorable. Staff were super nice and their customer service was immaculate. Everything was walkable for example, restaurants, salons, and grocery stores. The bedroom was very spacious and the bed was comfortable.
Stayed 4 nights in Apr 2024
Response from Jeimy líder de service al cliente on Apr 16, 2024
So nice to service you

10/10 Excellent

Roxana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have ever stayed at. Muy amables y muy serviciales y atentos. Mi mama y yo volveremos pronto
Stayed 4 nights in Apr 2024
Response from Jeimy líder de servicio al cliente on Apr 16, 2024
Esperamos verlas pronto

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jeimy líder de servicio al cliente on Apr 16, 2024
Esperamos verle pronto

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area, very attentive staff
Stayed 5 nights in Apr 2024
Response from Jeimy líder de servicio al cliente on Apr 16, 2024
Esperamos verle pronto

6/10 Okay

ANGELA, GARNER

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Jeimy líder de servicio al cliente on Apr 16, 2024
Gracias por escogernos

6/10 Okay

Rosa

Cambio de habitación porque no el aire acondicionado no funcionaba.
Stayed 4 nights in Mar 2024
Response from Jeimy líder de servicio al cliente on Apr 16, 2024
Gracias por escogernos

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub were amazing. Plus had a really good breakfast buffet
Stayed 9 nights in Feb 2024
Response from Jeimy líder de servicio al cliente on Apr 1, 2024
Esperamos verte de nuevo en nuestro hotel

10/10 Excellent

BREYRA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanto, staff muy agradable. Servicio de comida al cuarto fue excelente, parking comodo, utiluzamos hasta el lavado de ropa y todo fue excelente. Lo unico fue que nuestro cuarto el aire acondicionado se apagaba solo, y precia cuando queria. Pase un calor algunas noches.
Stayed 8 nights in Mar 2024
Response from Líder servicio al cliente on Apr 1, 2024
Esperamos verte de nuevo en nuestro hotel

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff. Breakfast was excellent. My only concern was the noise from the street. My room was at the second floor of the building. Maybe higher floors won't have this problem.
Stayed 2 nights in Mar 2024
Response from Jeimy líder de servicio al cliente on Apr 1, 2024
Esperamos verte de nuevo en nuestro hotel

10/10 Excellent

ANIBEL, Cape Coralf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jeimy líder de servicio al cliente on Apr 1, 2024
Esperamos verte de nuevo en nuestro hotel

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Besides being a good hotel to stay, it’s also very close to high end mall andino and excellent a restaurants
Stayed 2 nights in Mar 2024
Response from Jeimy líder de servicio al cliente on Apr 1, 2024
Esperamos verte de nuevo en nuestro hotel

2/10 Terrible

Brian, North Wildwood

Stayed 3 nights in Mar 2024

10/10 Excellent

Caresse Sarine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jheimy Lider servicio al cliente on Mar 20, 2024
Gracias por escogernos Esperamos verlos pronto

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Santiago makes the best pina colada’s
Stayed 3 nights in Feb 2024
Response from Líder de servicio al cliente on Mar 20, 2024
Gracias por escogernos Esperamos verlos pronto

4/10 Poor

Amela

Stayed 7 nights in Mar 2024

10/10 Excellent

Victor

Stayed 1 night in Mar 2024
Response from Jeimy líder de servicio al cliente on Apr 16, 2024
Esperamos verte pronto

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel, staff was awesome.
Stayed 2 nights in Mar 2024
Response from Jheimy líder de servicio al cliente on Mar 20, 2024
Gracias por escogernos Esperamos verlos pronto

10/10 Excellent

Jean Rico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A***** and recommended
Stayed 3 nights in Mar 2024
Response from Jheimy Líder servicio al cliente on Mar 6, 2024
Gracias por escogernos. Esperamos verlo prontamente

10/10 Excellent

Nilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jheimy líder de servicio al cliente on Mar 6, 2024
Gracias por escogernos. Esperamos verlo prontamente

10/10 Excellent

juan

Stayed 1 night in Feb 2024
Response from Jeimy líder de servicio al cliente on Apr 1, 2024
Esperamos verte de nuevo en nuestro hotel

10/10 Excellent

Johana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on Feb 12, 2024
Gracias por escogernos, nos alegra que tuvieron una placida estancia con nosotros

8/10 Good

Marco

Stayed 1 night in Feb 2024
Response from Jheimy Lider de Servicio al Cliente on Feb 7, 2024
Agradecemos sinceramente su retroalimentación sobre su reciente estancia en nuestro establecimiento.

10/10 Excellent

Daniela

Liked: Cleanliness
Aunque tuvimos problemas en la recepción por no traer los pasaportes sino solo los ID de nuestros paises de residencia y nos cobraron impuestos colombianos pudimos olvidar este impase al recibir una atencion excelente por parte del resto del personal de servicio, tanto en la cena de San Silvestre como en el desayuno.
Stayed 1 night in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on Feb 7, 2024
Agradecemos sinceramente su retroalimentación sobre su reciente estancia en nuestro establecimiento.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Muchos inconvenientes
Buena ubicacion, conserjes y botones amables y serviciales. Personal de recepcion promedio, no dan informacion clara, para solución de problemas. Desayuno completo, variado y de buen sabor.
Stayed 4 nights in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on Feb 7, 2024
Agradecemos sinceramente su retroalimentación sobre su reciente estancia en nuestro establecimiento.

10/10 Excellent

michael, FORT LAUDERDALE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super friendly staff...clean,safe,5 stars
Stayed 3 nights in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on Feb 7, 2024
Agradecemos sinceramente su retroalimentación sobre su reciente estancia en nuestro establecimiento.

10/10 Excellent

Rubensley

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was amazing, this is our second time here at the hotel and we do not have any complaints
Stayed 3 nights in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on Feb 7, 2024
Agradecemos sinceramente su retroalimentación sobre su reciente estancia en nuestro establecimiento.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on Feb 6, 2024
Me alegra saber que su estadía en nuestro lugar fue satisfactoria. Agradecemos sus comentarios positivos sobre nuestras habitaciones

10/10 Excellent

CHRISTINE

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on Jan 22, 2024
Valoramos el tiempo que se ha tomado para evaluarnos. sus comentarios y valoración motivan nuestra labor diaria. Le esperamos en una próxima oportunidad, está es su casa en Bogota, la de su familia, amigos y referidosSera un placer recibirlos en nuestro Hotel

6/10 Okay

Pierre

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioning purposely doesn’t work to save on energy costs.
Stayed 2 nights in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on Jan 22, 2024
Agradezco de antemano que nos haya escogido para hospedarse en esta maravillosa ciudad. Nos alegra que el establecimiento haya cumplido con sus expectativas, esperamos verlo nuevamente en nuestras instalaciones..Sin embargo le agradecemos por notificarnos sus inquietudes esos nos hace identificar internamente nuestras falencias como establecimiento y neutralizarlas desde la raiz para ofrecerles una mejor estadía.

10/10 Excellent

Eric, Key Colony Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy, great personel, pool was fabulous
Stayed 2 nights in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on Jan 22, 2024
Agradezco de antemano que nos haya escogido para hospedarse en esta maravillosa ciudad. Nos alegra que el establecimiento halla cumplido con sus expectativas, esperamos verlo nuevamente en nuestras instalaciones..Sin embargo le agradecemos por notificarnos sus inquietudes esos nos hace identificar internamente nuestras falencias como establecimiento y neutralizarlas desde la raiz para ofrecerles una mejor estadía.

2/10 Terrible

Augusto

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i have stayed here possibly 50x and ihave always had a good stay , but this time i have to be honest , the place was under renovation , they would work in the middle of the night you could hear hammering , tools etc , the spa was closed , the lobby was a mess at times, and the best and funniest I always give me credit card at arrival and for some unforseen reason the person at reception did not open an account for expenses against my credit card , so last night I ate a 40 dollar dinner and after signing to my room the server chased me into the elevator and told me I did not have an open account and i had to pay for the dinner , I was one humiliated and two furious and embarrassed for him, anyways gave my card to reception told them i needed to speak to a manager ( still waiting ) bottom line and unfortunately I can never stay here again
Stayed 3 nights in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on Jan 16, 2024
Cordial Saludo! Muchas gracias por sus comentarios, valoramos el tiempo que se ha tomado para evaluarnos, sus comentarios se han comunicado a nuestro departamento de calidad, quienes están revisando y trabajando en cada detalle de sus comentarios para dar solución. Agradecemos su estadía en el hotel. Sin embargo le agradecemos por notificarnos sus inquietudes esos nos hace identificar internamente nuestras falencias como establecimiento y neutralizarlas desde la raiz para ofrecerles una mejor estadía.

2/10 Terrible

John

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jheimy Lider de Servicio al Cliente on Jan 16, 2024
Buenas TardesPor favor Sr John quedamos atentos a escuchar detalladamente su experiencia con nosotros y encontrar oportunidades de mejora.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa and professional therapeutic massages. Tasty breakfast included. Large room.
Stayed 4 nights in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on Jan 16, 2024
Buen día. Reciba de parte del Hotel un fraternal saludo. Valoramos el tiempo que se ha tomado para evaluarnos. sus comentarios y valoración motivan nuestra labor diaria. Le esperamos en una próxima oportunidad, está es su casa en Bogota, la de su familia, amigos y referidosSera un placer recibirlos

10/10 Excellent

Link

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, beautiful modern & spacious rooms
Stayed 1 night in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on Jan 16, 2024
Buen día. Reciba de parte del Hotel un fraternal saludo. Valoramos el tiempo que se ha tomado para evaluarnos. sus comentarios y valoración motivan nuestra labor diaria. Le esperamos en una próxima oportunidad, está es su casa en Bogota, la de su familia, amigos y referidosSera un placer recibirlos

6/10 Okay

Indra

Traveled with family
Stayed 2 nights in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on Dec 27, 2023
Agradecemos su visita, por favor si nos puede dar mas detalles de su estadía, para de este modo mejorar su experiencia.

10/10 Excellent

anne h

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on Dec 27, 2023
Gracias por visitarnos, esperamos poder atenderlo nuevamente. Bienvenidos

10/10 Excellent

John D

Stayed 3 nights in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on Dec 27, 2023
Gracias por visitarnos, esperamos poder atenderlo nuevamente. Bienvenidos

10/10 Excellent

Alirio

Stayed 1 night in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on Dec 27, 2023
Gracias por visitarnos, esperamos poder atenderlo nuevamente. Bienvenidos

10/10 Excellent

Netzahualcoyotl

Stayed 2 nights in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on Dec 27, 2023
Gracias por visitarnos, esperamos poder atenderlo nuevamente. Bienvenidos

10/10 Excellent

Victor

Stayed 1 night in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on Jan 16, 2024
Buen día. Reciba de parte del Hotel un fraternal saludo. Valoramos el tiempo que se ha tomado para evaluarnos. sus comentarios y valoración motivan nuestra labor diaria. Le esperamos en una próxima oportunidad, está es su casa en Bogota, la de su familia, amigos y referidosSera un placer recibirlos

10/10 Excellent

Gustavo

Stayed 2 nights in Dec 2023
Response from Jheimy Lider de Servicio al Cliente on Dec 27, 2023
Gracias por visitarnos, esperamos poder atenderlo nuevamente. Bienvenidos