マンダリンオリエンタルラゴディコモの口コミ

10/10 (非常に良い)

宿泊されたお客様

家族旅行

2019 年 10 月 24 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

素晴らしいホテル！

素晴らしいホテルです。スタッフの方々のホスピタリティやホテルの装飾、雰囲気、部屋からの景色、居心地まですべて最高のホテルでした。

2019 年 10 月に 1 泊滞在

4/10 (不満)

MASAHIRO

2017 年 9 月 21 日

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度

バスタブがない

2017 年 9 月に 2 泊滞在

10/10 (非常に良い)

キー、京都

2015 年 11 月 22 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

素晴らしいコモ湖ビュー

先ず、セキュリティがしっかりしてるとおもいました。タクシーで入る時、門のところで確認がありました。少しシーズンオフだったせいか、予約はデラックスだったのですが、グレードアップをしていただきました。ヴィラタイプとの事で、１階2階があり、とても広かったです。また、コモ湖の眺望も素晴らしかったです。朝食レストランも、コモ湖が見え、落ち着いた雰囲気が良かったです。一泊でしたが、ゆっくりとしたい、大人のリゾートでした。

8/10 (良い)

yoyo

2015 年 9 月 26 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Facilities, cleanliness, tradition and class of hotel is almost perfect, though some of the staffs' hospitality could improve, or should improve for a 5 star hotel.

10/10 (非常に良い)

DANIEL

2024 年 5 月 8 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 5 月に 4 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2024 年 5 月 10 日)

Dear Guest, Thank you for rating our hotel! We are glad that you had a great experience with us and hope to see you again very soon.

10/10 (非常に良い)

Oleg

2024 年 4 月 7 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

I fell in love with this place. Early in the morning you open your eyes and find yourself in a fabulous place. All your dreams are starting to come true. Time stops and you are immersed in a parallel world. This is one of the best places on our earth. This hotel makes the impossible possible.

2024 年 4 月に 1 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2024 年 5 月 10 日)

Dear Guest, Thank you so much for your fantastic feedback! The words used in your message demonstrate all the pleasure you had while staying with us at Mandarin Oriental, Lago di Como.We are extremely happy we could provide so much pleasure in all aspects of your stay. To us, every moment count, every smile give a chance to connect at a personal level and every meal should be an enjoyable time.We will be delighted to welcome you back again to our "little paradise" for another memorable experience.

10/10 (非常に良い)

ORLANDO

カップルで旅行, 家族旅行

2023 年 11 月 9 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Es un hotel realmente increíble, con una vista al lago maravillosa y cada detalle del hotel está bien pensado

2023 年 11 月に 1 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2023 年 11 月 20 日)

Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

8/10 (良い)

Ma Daniela

2023 年 11 月 3 日

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度

2023 年 10 月に 2 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2023 年 11 月 20 日)

Thank you for rating our hotel! We are glad that you had a good experience with us and hope to see you again very soon.

10/10 (非常に良い)

Catherine

カップルで旅行

2023 年 10 月 22 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Beautiful location. Extremely professional staff. Would have appreciate an earlier check in. We were assigned a room at 4 pm.

2023 年 10 月に 2 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2023 年 11 月 20 日)

Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 (非常に良い)

Amir

2023 年 10 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 10 月に 1 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2023 年 11 月 20 日)

Thank you for rating our hotel! We are glad that you had a good experience with us and hope to see you again very soon.

10/10 (非常に良い)

helen

家族旅行

2023 年 10 月 5 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Hotel service and overall are as good as expected. we did have a good time during our stay.

2023 年 9 月に 2 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2023 年 11 月 20 日)

Thank you for rating our hotel! We are glad that you had a good experience with us and hope to see you again very soon.

10/10 (非常に良い)

Jose

カップルで旅行, グループ旅行

2023 年 10 月 3 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Really happy with our stay at MO Como. Will definitely visit again soon.

2023 年 9 月に 3 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2023 年 11 月 20 日)

Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 (非常に良い)

Rocco

2023 年 9 月 28 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Overall, my family and I enjoyed our stay at Mandarin Oriental, Lago di Como. The property was without any question beautiful, inviting and welcoming. I would like to highlight the professionalism of the staff, who were well-informed and made excellent recommendations.

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2023 年 11 月 20 日)

Thank you for rating our hotel! We are glad that you had a good experience with us and hope to see you again very soon.

10/10 (非常に良い)

Jen-Min

2023 年 9 月 26 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 9 月に 1 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2023 年 11 月 20 日)

Thank you for rating our hotel! We are glad that you had a good experience with us and hope to see you again very soon.

10/10 (非常に良い)

Julie

2023 年 9 月 17 日

2023 年 9 月に 2 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2023 年 11 月 20 日)

Thank you for rating our hotel! We are glad that you had a good experience with us and hope to see you again very soon.

10/10 (非常に良い)

Jose Geraldo

2023 年 9 月 10 日

2023 年 9 月に 4 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2023 年 9 月 22 日)

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 (不満)

Shohreh

グループ旅行

2023 年 9 月 8 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

気になった点 : 客室の快適度

Beautiful but not worth the money you pay

Lovely hotel. However, our room was sooo small. They could have at least miunt the TV to the wall to open some space. They have a table to place things on but they should place a dresser. We had one very small closet. They gave us a room all the way on the top of hill and so if you wanted assistance with golf cart, you would feel obligated to tip so imagine doing it 5 or 6 times. You jist spend your day tipping all day. Expensive stay for not a very comfortable stay.

2023 年 9 月に 3 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2023 年 9 月 22 日)

Thank you for your feedback and precious comments, that will be treasured. We regret learning that your experience did not live up to your expectations. We hope you could give us a chance to regain back your trust in a near future.

10/10 (非常に良い)

John

2023 年 8 月 23 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Best Birthday present

2023 年 8 月に 3 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2023 年 9 月 22 日)

Thank you for staying with us for such a special celebration and for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 (普通)

Jay

家族旅行

2023 年 8 月 18 日

良かった点 : 清潔度、施設のコンディションと設備

気になった点 : スタッフとサービス

Disappointing Stay.

2nd time at this property/resort since June 2021. Definitely not the caliber of the Mandarin Oriental Hotels like Bangkok, Barcelona or Miami. Work needed in terms of hospitality like staff re-training. Was better in 2021. Has definitely gone downhill since.

2023 年 8 月に 2 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2023 年 9 月 22 日)

Thank you for taking the time to share your feedback. We regret learning that your experience with us did not live up to your expectations. We hope you could give us a chance to gain back your trust in a near future.

10/10 (非常に良い)

olivier

家族旅行

2023 年 8 月 18 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 8 月に 3 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2023 年 9 月 22 日)

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 (非常に良い)

Klaudia

2023 年 8 月 3 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2023 年 7 月に 3 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2023 年 9 月 22 日)

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 (非常に良い)

ANA

2023 年 8 月 2 日

2023 年 7 月に 3 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2023 年 9 月 22 日)

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 (非常に良い)

Greta

家族旅行

2023 年 8 月 1 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

.

2023 年 7 月に 2 泊滞在

Mandarin Oriental, Lago di Como からの返信 (投稿日 : 2023 年 9 月 22 日)

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 (非常に良い)

Alessandro、Rochester

カップルで旅行

2023 年 7 月 10 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Best hotel in the world.

2023 年 7 月に 2 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2023 年 7 月 31 日)

Dear Mr. Geminiani,Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 (非常に良い)

Eugenio

2023 年 7 月 5 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Again, just perfection

This hotel is just perfection, the team is super welcoming, they make us feel at home. Tuki ( my dog) is always filled with surprises and details, as well as us. The food was amazing, Silvia, Meriana, and all the team was flawless. Also the dock guys where super kind and helpful with us and the boat. Thanks again MO como, see you soon

2023 年 6 月に 3 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2023 年 7 月 31 日)

Dear Mr. Villanueva,Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 (非常に良い)

Luis、Tucson

小さなお子様連れの家族旅行

2023 年 6 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Best hotel I’ve stayed in so far, and the view of the lake from our suite was absolutely stunning!!

2023 年 6 月に 2 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2023 年 6 月 29 日)

Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

2/10 (非常に不満)

Julian

カップルで旅行

2023 年 6 月 15 日

良かった点 : 清潔度

気になった点 : スタッフとサービス

Food was extremely disappointing. The staff was terrible, unprofessional, and did not communicate with one another. Mandarin is supposed to be a world class resort and service. I wish I could dispute these charges but I don’t know how… it was horrendous. Spending 3500-4000$ A NIGHT for terrible food and service is very sad. I even went to the pool one day and they were full and I had to sit and wait for a chair 1 hour. I am a big client of yours on Expedia but this was a terrible experience.

2023 年 6 月に 4 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2023 年 6 月 29 日)

Thank you for taking the time to share your feedback, we always value our Guests’ comments, as a way to further improve our standards of service. We are sorry to know that your experience at Mandarin Oriental, Lago di Como, did not fully live up to your expectations. We strive every day to make our Guests’ stay a memorable one, and we regret that this time we did not succeed; please accept our apologies. We sincerely hope that you will give us the opportunity to welcome you back to Lake Como for another stay with us to be able to regain your trust.

10/10 (非常に良い)

Delphine

カップルで旅行

2023 年 6 月 15 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

A spectacular property and great experience that we enjoyed for our honeymoon. We enjoyed all of our meals, being by the beautiful pool, the spa and taking boat trips on the lake.

2023 年 6 月に 3 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2023 年 6 月 29 日)

Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 (非常に良い)

Eugenio

2023 年 6 月 6 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

PERFECTION!!!

This hotel is just perfection, the staff is excellent, all the details are flawless! I just want to congratulate everyone for this amazing experience, I’ve been going several times to the hotel and everything is super curated and makes you feel like luxury at its maximum. All the staff makes you and you family feel at home, kudos to Miriana and Silvia and all their restaurant staff, all of whom are very knowledgeable and friendly. Also if you gave a dog they make sure he feels super welcome.Will certainly come back!

2023 年 5 月に 3 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2023 年 6 月 29 日)

Thank you for taking the time to share your beautiful and positive feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

6/10 (普通)

Felipe

2023 年 5 月 26 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Beautiful property. Transportation with the concierge was very difficult. Dining options by the concierge outside the hotel were very mediocre (inside the hotel dining was nice).

2023 年 5 月に 3 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2023 年 5 月 31 日)

Dear Guest, Thank you for taking the time to share your feedback.We are delighted to read that you appreciated the Resort and its location; on the other hand, I regret learning about the inconveniences experienced while at the Mandarin Oriental, Lago di Como.We hope to be able to welcome you again soon for another stay with us.

2/10 (非常に不満)

Matthias

2023 年 5 月 6 日

2023 年 5 月に 1 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2023 年 5 月 12 日)

Thank you for taking the time to share your feedback, we always value our Guests’ comments, as a way to further improve our standards of service. We are sorry to know that your experience at Mandarin Oriental, Lago di Como, was not up to your expectations. We strive every day to make our Guests’ stay a memorable one, and we regret that this time we did not succeed; please accept our apologies. We sincerely hope that you will give us the opportunity to welcome you back to Lake Como for another stay with us.

10/10 (非常に良い)

Olga

2023 年 4 月 30 日

2023 年 4 月に 1 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2023 年 5 月 31 日)

Dear Guest, Thank you for rating our hotel! We are glad that you had a good experience with us and hope to see you again very soon.

10/10 (非常に良い)

Olga

カップルで旅行

2023 年 4 月 29 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Most perfect hotel I have ever been to romantic beautifull the staff is the best the best food service everything perfect

2023 年 4 月に 1 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2023 年 5 月 12 日)

Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 (非常に良い)

Ronald

出張, グループ旅行

2023 年 4 月 21 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Premium hotel services in Lago Como

This hotel is the epitome of elegance, good service, and hospitality amongst all the MO hotels we have stayed. As a fan of MO, the amenities received would pamper every sense. The breakfasts were exceptionally good and sumptuous. The bistrot food was good but portions were tiny. Overall, the hotel and grounds in front of the lake are enough to warrant a memorable stay.

2023 年 4 月に 4 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2023 年 4 月 26 日)

Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 (非常に良い)

jamie

カップルで旅行

2023 年 4 月 16 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

WOW! The staff and the resort amazing… we were treated like true royalty. Asked with hopes that we could get a room with a lake view and in turn got a suite with a lake view. This is hotel service at it’s finest. Mandarin is our new hotel brand of choice. Mille Grazie

2023 年 4 月に 4 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2023 年 4 月 26 日)

Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 (非常に良い)

maria

家族旅行

2023 年 4 月 16 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Is amazing!! the service TOP, the location incredible, people super nice and helpful always one step ahead

2023 年 4 月に 2 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2023 年 4 月 26 日)

Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

4/10 (不満)

Margarita

家族旅行, 小さなお子様連れの家族旅行

2022 年 10 月 22 日

気になった点 : 清潔度、スタッフとサービス

unwelcoming stuff, not clean room, not working lamps, no salt in bathroom but there was bowl for it, no valet parking, need to go by yourself to dirty parking and all of that for 1900€ per night.

2022 年 10 月に 3 泊滞在

10/10 (非常に良い)

Alejandra

カップルで旅行

2022 年 10 月 18 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

El mejor la atención la cómoda el lugar x mucho lo mejor de lo mejor.

2022 年 10 月に 2 泊滞在

10/10 (非常に良い)

Wenbin、San Ramon

家族旅行

2022 年 10 月 7 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Beautiful property and friendly staff

2022 年 10 月に 1 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2022 年 10 月 13 日)

Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 (非常に良い)

Iman

カップルで旅行

2022 年 10 月 6 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Nothing short of amazing. The staff is extremely friendly, welcoming, and polite.

2022 年 10 月に 1 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2022 年 10 月 13 日)

Thank you for taking the time to share your feedback. We are glad to learn that you had a good time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

8/10 (良い)

Thomas

2022 年 10 月 4 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Beautiful Stay

Our experience overall was great. The service was excellent, something you should expect at a luxury hotel at this price point. We stayed (2) nights at the hotel and enjoyed celebrating our engagement here. Spa: We used the thermal room spa 2/2 days due to some cloudy weather. The spa staff greeted us and gave us rooms to change into while we waited for our room to be ready. The spa staff was friendly and very accommodating to make sure we had everything we needed. Thank you Spa staff! Dining: There are (2) main restaurants on site. We ate at both and thought the food was great, just a little on the pricy side in comparison to normal 'Italy' prices. The Japanese inspired food was good, but being from California it wasn't much different than what we see here. We had breakfast in the mornings which were also complimentary with our stay. Transportation/Boat rentals This is where I'd say the hotel lacked in service. The hotel itself has a shuttle that brings you into the town of Como each night for dinner. There was only (1) shuttle and 6-people per car. The first night they messed up on our reservation but the bar manager gave us a complimentary drink for waiting another 40-min.They have a tesla on site but charge for this? Odd. Boat rentals were expensive at 600 EUR for 2-hours and not guaranteed the wooden boats. We rented a self-drive boat instead for 60 EUR an hour since they couldn't promise a wood boat. Special thanks to Gabriele, Andrea and Mirana! Wonderful staff

2022 年 9 月に 2 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2022 年 10 月 13 日)

Thank you for taking the time to share your feedback and for your precious comments, please rest assure that we will treasure them. We hope you had a good time with us, and we all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

10/10 (非常に良い)

Rolf

2022 年 10 月 3 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2022 年 9 月に 2 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2022 年 10 月 13 日)

Thank you for taking the time to share your feedback. We are glad to learn that you had a good time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

4/10 (不満)

Svilar

出張

2022 年 10 月 3 日

気になった点 : スタッフとサービス

2022 年 9 月に 2 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2022 年 10 月 13 日)

Thank you for taking the time to share your feedback, we always value our Guests’ comments, as a way to further improve our standards of service. We are sorry to know that your experience at Mandarin Oriental, Lago di Como, was not up to your expectations. We strive every day to make our Guests’ stay a memorable one, and we regret that this time we did not succeed; please accept our apologies. We sincerely hope that you will give us the opportunity to welcome you back to Lake Como for another stay with us.

10/10 (非常に良い)

Jorge、CDMX

2022 年 9 月 30 日

2022 年 9 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2022 年 9 月 6 日

良かった点 : 清潔度、スタッフとサービス、客室の快適度

This is a must stay resort!

Wow! That is all we can say. The property is stunning and it is an amazing location right on the lake. Staff was extremely courteous and helpful. They made it a point to know every guests name.

2022 年 8 月に 1 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2022 年 10 月 13 日)

Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!

2/10 (非常に不満)

denise

家族旅行

2022 年 8 月 11 日

気になった点 : 施設のコンディションと設備

a 3 star hotel with mismatched and second hand furniture in the rooms but 5 star prices. a prison with nice view with no where to walk to no taxis around so are forced to use hotel shuttles by car or boat at unreasonable prices. Very disappointed .

2022 年 7 月に 4 泊滞在

10/10 (非常に良い)

Davíð

2022 年 7 月 31 日

2022 年 7 月に 2 泊滞在

10/10 (非常に良い)

Diane

2022 年 7 月 23 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Amazing in every way

We just came back from a 4 day break in the Mandarin celebrating me and my wife’s 20th anniversary it was truly amazing, the concierge arranged flowers for the room and decorated the beds with petals in the number 20 which we will never forget. Lovely little touches and your feel unique and special with staff welcoming in each area by name(stay a few days have them time for this not sure if this would be if just staying for one night) Spa is lovey (peppermint shower loved it)and the floating pool was nice although felt a little sea sick later. We will come back and celebrate maybe our 21/22/23 as well.

2022 年 7 月に 3 泊滞在

2/10 (非常に不満)

lisa marie

2022 年 7 月 18 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

気になった点 : スタッフとサービス

2022 年 7 月に 4 泊滞在

10/10 (非常に良い)

Amy

2022 年 7 月 5 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

best hotel

hotel was amazing staff were attentive and the food was excellent Already booked for a return visit

2022 年 6 月に 1 泊滞在

Mandarin Oriental, Lago di Comoからの返信 (投稿日 : 2022 年 7 月 14 日)

We thank you for taking the time to share your comments following your recent stay with us: we always value our Guests’ feedback, as a way to further improve our standards of service. We are delighted to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay with us!

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