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Reviews of Onyx Hotel

3.5 out of 5
Onyx Hotel
Gorkogo Street 141, Bishkek

Reviews

8.0

Very Good

Rating 10 - Excellent. 7 out of 17 reviews" "
Rating 8 - Good. 6 out of 17 reviews" "
Rating 6 - Okay. 2 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Noisy!
Much traffic on a busy street corner. Kyrgyz drivers love to honk their horns.
Stayed 2 nights in Oct 2023

8/10 Good

Muhamma

Staff is very nice
Stayed 5 nights in Oct 2023

4/10 Poor

Kanat

Stayed 1 night in Jun 2023

8/10 Good

Veronica

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel. Breakfast is good and the rooms are ok, just a bit noisy from the cars. Staff is not helpful if you have an issue or need help. Downtown is far if you want to walk.
Stayed 2 nights in Sep 2022

10/10 Excellent

Darren Davis, Puyallup

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will go backward just sending an email to the hotel letting them know I was grateful for their hospitality
Stayed 14 nights in Aug 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for local universities which are just a 10 minute walk down the road. Fabulous views of the distant mountains from 5th floor at the front of the hotel. I recommend Room 503. Traffic noise can be a little much in rush hour if the windows are open, but really nothing else negative.
Stayed 3 nights in Aug 2019
Response from Suban I. on Aug 18, 2019
Thank you very much for your review! Hope to see you again. Respectfully, Onyx Hotel team

2/10 Terrible

Elmer, Houston TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was rude and not very nice treated us bad they charged more money for my stay I booked my room online which listed my room as a 1-3 person room this was in March when I checked in Aug they said it is only for single person. Ok I get it but they was upset I booked it online so they said they would move me to another room and charge me more for my wife and child. They never moved us and in the room the hotel info sheet said children 12 and under are free. They told us on check out we owed money I said your wrong it says my child is free she is 11yrs old. They said you owe us for your wife and wanted 495$ 30 a day for my wife the sheet also said extra guest is 20 a day and breakfast is 10 more I said my wife was so upset with you all the first day she did not eat there. So your not getting no more then 320 for the days we stayed and you also did not move us to a larger room and did not clean the room. This was the worst place I have ever stayed. Do not book this place you will not be happy. The staff is looking for ways to charge you and harass you.
Stayed 16 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Aug 2018
Response from Suban Ikramov on Oct 31, 2018
Thanks for your review. Hope to see you soon

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but a bit far from center
Very helpful staff. Clean pleasant rooms. Good wifi
Stayed 5 nights in Sep 2017
Response from Aselya on Nov 12, 2017
Dear Sir!!!! Thank you for your review! We are hoping to see you again!

10/10 Excellent

Philippa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant place to stay in Bishkek
This is a great place to stay. The rooms are good-sized and spotless with excellent showers. Everything is modern - the elevator is fast and quiet. The staff were lovely - kind, helpful, friendly and efficient. I liked everything about this modestly priced hotel. I ate dinner in the restaurant, a good Greek salad, and breakfast was a generous buffet.
Stayed 1 night in Aug 2017
Dear Philippa! Thank you for choosing ONYX Hotel and for your review. We happy for making your stay with us comfortable. We appreciate your kind words. Hoping to see you soon!

8/10 Good

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel.
Very nice English speaking front desk staff who were very polite and helpful with all extra requests for assistance.

10/10 Excellent

Waldemar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 6 nights in Sep 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was really very nice, quick reply to emails/ questions
Stayed 7 nights in May 2019
Response from Ikramov S. on Jun 7, 2019
Thank you for review! Hope to see you again in Onyx Hotel.

10/10 Excellent

Rafi Himawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice receptionist
Stayed 2 nights in Mar 2019
Response from Umida on Mar 11, 2019
Thank You very much for coming to our hotel! Looking forward to the next meeting!!!

8/10 Good

Aurimas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

laurent

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rooms are comfortable, breakfast is delicious but we had the very unfortunate experience to beg for paying the booked price on hotels.com, as the reception insisted in an unpolite way on charging a higher fare, arguing we were two people for a small room (which was as described on the reservation, with a queen bed which turned out to be a small double bed).
Stayed 2 nights in Aug 2017
Dear Laurent! Many thanks for your review. We are sorry for this moment. Unfortunately we had some misunderstandings because of SGL rooms. But now we checked all options for these rooms. Hoping the next time we will not have such problems. Looking forward to see you soon!

10/10 Excellent

ALEKSANDR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Комфортный отель с внимательным персоналом.
Отель расположен, с одной стороны, недалеко от центра, с другой - рядом с отелем нет ни ресторанов, ни магазинов. Так что месторасположение я бы оценил как среднее. В самом отеле номера в отличном, с удобной мебелью, хорошей ванной комнатой. Порадовало наличие качественного телевидения с большим количеством российских каналов. На завтрак предоставляется несколько видов закусок, каша, на выбор яичница или омлет, йогурты, соки, чай и кофе. Не сильно большое разнообразие, но вполне достаточно, чтобы разнообразно питаться каждый день. Порадовало предоставление бесплатного трансфера в аэропорт при проживании более трех суток. Кафе в отеле ориентирован больше на европейскую кухню. Местных блюд в меню не более 20%. Цены весьма умеренные. Рекомендую отель для любого вида проживания - от командировок, до романтики.
Благодарим за отзыв и за Вашу рекомендацию! Мы рады, что смогли сделать Ваше пребывание уютным! Будем рады видеть Вас снова! Хорошего дня!