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Reviews of Basecamp Suites Banff

2.5 out of 5
Basecamp Suites Banff
101, 316 Marten St, Banff, AB

Reviews

9.4

Exceptional

Rating 10 - Excellent. 137 out of 186 reviews" "
Rating 8 - Good. 35 out of 186 reviews" "
Rating 6 - Okay. 9 out of 186 reviews" "
Rating 4 - Poor. 3 out of 186 reviews" "
Rating 2 - Terrible. 2 out of 186 reviews" "

9.6/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Parking was tough, hope they make a deal with Cascade Mall Parkade. All else was amazing.
Stayed 4 nights in May 2024

8/10 Good

Melanie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff was very friendly and helpful. Location was great. Rooms were clean. We had a room on 4th floor which is the floor you use to access the hot tubs so it was a little noisy. Parking was a little inconvenient as you think it’s $30/day but you can’t come and go or they charge you by the hour.
Stayed 4 nights in May 2024
Response from Guest Services on May 21, 2024
We are so appreciative of your feedback! We regret that the location of your room was not ideal and would love to offer a better experience the next time you visit Banff. Thank you for your kind words about our staff, we are so glad that they were able to help! Hopefully we will see you again in the future.

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely front desk staff member. The rooms are excellent! Amazing views from all rooms!
Stayed 1 night in May 2024
Response from Guest Services on May 21, 2024
Thank you so much for your kind words! We are so glad you had a positive experience. We strive to provide a comfortable and convenient stay for all of our guests during their time in Banff and are so thrilled that you enjoyed your stay! We hope to welcome you again soon!

8/10 Good

Noemi

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Basecamp was great for our 2 bedroom stay. The place was very well looked after and clean. The kitchen was well stocked. A couple of things to note: 1 parking is not included and runs $30/day. This is kinda annoying because we left the car in for 28hrs and got charged $60. The hotel doesnt run the parking so there isn't really anyone to talk to about it. Our suggestion here would be for Basecamp to have a deal with the parking garage to facilitate a better experience. 2. The bedrooms run a little small and more importantly lacked av wariness a wardrobe or space for suitcases. Having 2 large and 2 small suitcases in one room made getting to things difficult and involved a lot of jumping over the bed. Having said that, the location is fantastic with everything in easy reach. The staff were friendly and our 11pm arrival was handled well. We found having a code instead of keys to enter was very helpful. Would definitely stay again, knowing to expect the parking situation and perhaps packing lighter!
Stayed 4 nights in Apr 2024
Response from Guest Services on May 21, 2024
Thank you so much for kind words and suggestions! We take your comments seriously and regret that the parking situation did not meet your expectations. We are so glad that you found the kitchen well equipped and the location convenient! We hope you enjoyed the rest of your trip and hope to welcome you back again in the future.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location. Ease of access to everything.Superb hospitality from all staff encountered. Rooms extremely clean and welcoming. Hot tub views unequaled.
Stayed 1 night in May 2024
Response from Basecamp Suites Banff on May 14, 2024
Thank you for the wonderful review! We hope to see you again in the future!

6/10 Okay

Tina

Liked: Property conditions & facilities
Disliked: Cleanliness
I like the idea of having two rooms and an apt feel. It was very cozy and comfy. The only thing I wanted to report was that when we opened the sofa bed we discovered a whole bunch of hair on the bed and closed it right away.. I told them on the way out.. but was pretty grossed out with the hair.
Stayed 1 night in May 2024
Response from Basecamp Suites Banff on May 14, 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the concept of having two rooms and appreciated the apartment-like feel of your accommodations. Creating a cozy and comfortable environment for our guests is always our top priority.However, we sincerely apologize for the inconvenience you encountered with the cleanliness of the sofa bed. Please rest assured that this is not reflective of our usual standards, and we have addressed this matter with our housekeeping team to ensure that such oversights are not repeated in the future.We genuinely appreciate your feedback, as it helps us identify areas for improvement and uphold the quality of our services. We hope that despite this issue, you were still able to enjoy your stay with us, and we would love the opportunity to welcome you back for a flawless experience.Thank you once again for choosing to stay with us.

10/10 Excellent

geoffrey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Close to main shopping and dining, but on a quiet street. Suite was clean and cozy. Hot tubs on roof were great. Will certainly look at staying here again.
Stayed 3 nights in May 2024
Response from Basecamp Suites Banff on May 9, 2024
Thank you for you kind words, we are thrilled to see you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Umaima

Liked: Cleanliness, property conditions & facilities
Every thing was amazing, clean and really good quality, the only thing was parking we paid and there were no street free parking were there Otherwise place was amazing clean spacious apartments and amazing views
Stayed 1 night in May 2024
Response from Basecamp Suites Banff on May 9, 2024
Thank you for the great review, we are so pleased to see you enjoyed your stay with us! Safe onward travels!

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Basecamp Suites Banff on May 9, 2024
Thank you! Safe onward travels!

8/10 Good

Suzette

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved the layout of the suite and the big windows to enjoy the view.
Stayed 3 nights in May 2024
Response from Basecamp Suites Banff on May 9, 2024
Thank you for the great review, we are pleased to see you enjoyed waking up to the view of the mountains each morning! Safe onward travels!

8/10 Good

Tangkamyu

Nice staff and hot tub
Stayed 1 night in May 2024
Response from Basecamp Suites Banff on May 9, 2024
Thank you for taking the time to leave us a review, hope to see you again soon!

10/10 Excellent

Derick

Liked: Cleanliness, property conditions & facilities
Awesome experience
Stayed 1 night in May 2024
Response from Basecamp Suites Banff on May 9, 2024
Thank you for the awesome review!

10/10 Excellent

Michele

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, location, and LVOED the hot tubs! Most amazing views!
Stayed 4 nights in Apr 2024
Response from Basecamp Suites Banff on May 9, 2024
Thank you for the wonderful review! We are so pleased to see you enjoyed your stay with us, we hope to see you soon!

10/10 Excellent

Anoop

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front Desk Staff and GM were all amazing and really made our trip great with the exceptional service.
Stayed 1 night in Apr 2024
Response from Basecamp Suites Banff on May 9, 2024
Thank you for the kind words Anoop, we hope to see you and your family soon, safe onward travels!

8/10 Good

EUN SUN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Basecamp Suites Banff on Apr 19, 2024
Thank you for the great review, we hope to see you again soon!

8/10 Good

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Well-equipped and clean. Located in the heart of downtown Banff. Everything in walking distance and close bus stop. Location comes with lots of noise but with windows closed the suite is fairly quiet. No parking included, so plan to pay or scrounge for limited street parking. Overall, great value for the price.
Stayed 3 nights in Apr 2024
Response from Basecamp Suites Banff on Apr 19, 2024
Thank you for the detailed review, we appreciate your feedback. We are pleased to see you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

Mat

Liked: Cleanliness, property conditions & facilities
Great low key property. Nice amenities and the hosts were really kind and helpful
Stayed 5 nights in Apr 2024
Response from Basecamp Suites Banff on Apr 19, 2024
Thank you for the kind words, safe onward travels, we hope to welcome you again in the future!

10/10 Excellent

Emilio

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
One of only a few properties i could find w a full kitchen in banff. I really wish there was parking included, but the walk to public free parking was only 5 minutes. Nice sized and nice views as well. Will definitely look to stay there again.
Stayed 4 nights in Apr 2024
Response from Basecamp Suites Banff on Apr 19, 2024
Thank you for leaving a review, we wish we could offer free parking on site, but are pleased to see you found the free parking zones a short walk from the hotel. Look forward to hosting you again in the future!

6/10 Okay

Winnie

Traveled with family
Liked: Cleanliness
It is noisy as the echo from people next to this rooms opening, closing the doors. The room is small and no place for towels and no closet. Parking is an issue for this hotel. But the good thing is comfortable beds and pillows.
Stayed 1 night in Apr 2024
Response from Basecamp Suites Banff on Apr 19, 2024
Thank you for taking the time to leave a review. We are sorry to see your stay did not live up to our usual high expectations. We will certainly address the noise concerns. On a positive note we are happy you found the bed and pillows to be comfortable! Safe onward travels, we hope to see you again in the future.

8/10 Good

Jesse

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Would stay again. Only criticism would be dirty dishes left in the sink upon arrival. The rest of the room looked fairly clean so must have been an oversight on cleaners part..
Stayed 1 night in Mar 2024
Response from Basecamp Suites Banff on Apr 19, 2024
Thank you for taking the time to leave a review, we are pleased to see you enjoyed your stay with us. Apologies for the cleanliness issues you found on arrival it seems this may have been an oversight from our housekeeping team, otherwise we are happy to see you found your suite to be clean. Hope to see you again in the future!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, property conditions & facilities
Perfect spot right in the heart of Banff. The condo looked and felt brand new.
Stayed 4 nights in Mar 2024
Response from Basecamp Suites Banff on Apr 1, 2024
Thank you for the great feedback, we are thrilled to see you enjoyed your stay with us, we hope to see you again soon!

10/10 Excellent

Steve

Traveled with family
Modern renovation, nice size, and clean. Unfortunately no parking available for large vehicles.
Stayed 5 nights in Mar 2024
Response from Basecamp Suites Banff on Apr 1, 2024
Thank you for the great review, we are pleased to see you enjoyed your stay with us. Unfortunately there is a height restriction to the parking garage attached to the hotel, we do hope you found the alternative parking a short walk away. Thank you for choosing to stay with us and we hope to see you again in the future!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 3 nights in Mar 2024
Response from Basecamp Suites Banff on Mar 29, 2024
Thank you for the great review! We are thrilled to see you enjoyed your stay with us, safe onward travels!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location for family ski trip. More room, kitchen, separate bedrooms than a regular hotel room. No frills but everything you need.
Stayed 4 nights in Mar 2024
Response from Basecamp Suites Banff on Mar 29, 2024
Thank you for taking the time to leave us a review, we hope to see you again soon!

10/10 Excellent

Chris

Stayed 1 night in Mar 2024
Response from Basecamp Suites Banff on Apr 19, 2024
Thank you for the 5 stars!

8/10 Good

Lorelei

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Clean and well maintained. Great kitchen. Parking not included.
Stayed 1 night in Mar 2024
Response from Basecamp Suites Banff on Mar 20, 2024
Thank you for the kind words, we hope to see you again in the future!

10/10 Excellent

Cindy

Liked: Cleanliness
Seperate rooms.
Stayed 1 night in Mar 2024
Response from Basecamp Suites Banff on Mar 20, 2024
Thank you for the fantastic review, we are pleased to see you enjoyed the privacy of our two bedroom suite, we hope to see you again!

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
Great location, near shuttles and dining and shopping. Lots of space.
Stayed 7 nights in Mar 2024
Response from Basecamp Suites Banff on Mar 20, 2024
Thank you for the wonderful feedback, safe travels!

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay! The property was renovated, super clean and appointed with all the things you need for a short stay. The front desk was accommodating and professional. The one bedroom suite is a tight squeeze with luggage etc so don’t bring more than you need.
Stayed 3 nights in Mar 2024
Response from Basecamp Suites Banff on Mar 20, 2024
Thank you for the kind words, we hope to see you again soon!

10/10 Excellent

Yuefang

Stayed 1 night in Mar 2024
Response from Basecamp Suites Banff on Apr 19, 2024
Thank you for the 5 stars! Safe travels, hope to see you again soon!

8/10 Good

Stuart

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Generally a good basic option for a two bedroom apartment rental. It is simple and clean. Great and easy communication with the basecamp people. The location is terrific and very central. The bad side is that the parking situation is not good at all. Large cars or SUVs won’t fit in the parking garage next door which is also 30 bucks a day with no in and out privileges. There is paid street parking nearby but it is very limited. We parked at a free lot about 7 mins walk away, kind of a pain for a ski vacation as you have to carry your gear back and forth twice a day. The room is also quite small for a family, and there is no storage for clothes etc - no drawers, no shelves, just a few hooks - so you have to live out of your bags.
Stayed 5 nights in Mar 2024
Response from Basecamp Suites Banff on Mar 20, 2024
Thank you for taking the time to provide this valuable feedback. We are pleased to see you enjoyed your stay with us and we will be taking your feedback onboard as we strive to improve our guests experience. Safe onward travels we hope to see you again in the future!

10/10 Excellent

Brett

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent option when staying in Banff.
Stayed 2 nights in Mar 2024
Response from Basecamp Suites Banff on Mar 14, 2024
Thank you for the kind words, we hope to see you again soon!

10/10 Excellent

Shelley

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great spot and we really enjoyed our stay. Room/suite was excellent. Beds/bedding very comfortable and high quality. Check in process was very easy and we like that it was all online. Would like to see higher quality coffee and better instructions about parking. The parking garage has low clearance (didn't work for our vehicle) and we had to find a street spot. We were not expecting to have to pay for parking. Loved the hot tub!
Stayed 1 night in Mar 2024
Response from Basecamp Suites Banff on Mar 7, 2024
Thank you for the kind words! We hope to see you again soon!

10/10 Excellent

Parashar, Calgary

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was good, clean and good size for 2 families. The parking situation was not explained ahead of the time, plus the front desk attendant was rude and discriminative, so that's why I rated the communication low. Otherwise the place is good.
Stayed 1 night in Feb 2024
Response from Basecamp Suites Banff on Mar 7, 2024
Thank you for taking the time to leave a review. I am extremely sorry our front desk agents attitude was not up to our usual high standards, I will follow up with the member of staff on shift at the time of your check in. I do hope this does not deter you from staying with us in the future. Safe travels and we hope to see you again soon.

10/10 Excellent

christy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Basecamp Suites Banff Team on Mar 2, 2024
Hi Christy!Thank you for leaving us a review! I am pleased to see you enjoyed your stay with us at Basecamp Suites Banff. We hope to see you again in the future.

10/10 Excellent

farah

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Basecamp Suites Banff on Feb 27, 2024
Thank you! We hope to see you again soon!

10/10 Excellent

Catherine

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very good location, we booked for a family getaway. We have a litttle baby with us so this location is perfect for us strolling around the town. IGA next door makes it very easy for the last min grocery option. Unfortunately the night we stayed seem to happen to be the same night that there’s a loud party happening a suit above us, it was definitely hard to put little one to sleep with noise at 11pm. Otherwise good location, we paid for parking indoor and it was a good option to unload and load the vehicle as parkade connected directly to the suit. High recommend the place, especially for family with children.
Stayed 1 night in Feb 2024
Response from Basecamp Suites Banff on Feb 27, 2024
Thank you for the great review, it is fantastic to see you enjoyed the location and comfort of your apartment. We do apologize for any noise you heard from neighboring rooms, our team are on hand 24/7 to enforce our quiet hours policy. Safe onward travels, we hope to see you again soon!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean and close to everything
Stayed 1 night in Feb 2024
Response from Basecamp Suites Banff on Feb 24, 2024
Thank you for the great review! We are thrilled to see you enjoyed your stay with us, we look forward to seeing you soon!

10/10 Excellent

Shannon

Traveled with family
Storage was desperately needed, but rooms were clean, hot tub was great, communication via text was great.
Stayed 6 nights in Feb 2024
Response from Basecamp Suites Banff on Feb 24, 2024
Thank you for the great review, we will definitely be taking your feedback into consideration. We hope to see you again soon!

10/10 Excellent

Damir

Traveled with group
Liked: Cleanliness, room comfort
Basecamp - great service and location
Excellent location, communication and service. Two bedrooms + two bathroom allow privacy. Highly recommend.
Stayed 2 nights in Feb 2024
Response from Basecamp Suites Banff on Feb 27, 2024
Thank you for the kind words, we are thrilled to see you enjoyed your stay with us!

10/10 Excellent

Parimalbharti

Stayed 4 nights in Feb 2024
Response from Basecamp Suites Banff on Mar 20, 2024
Thank you for the perfect score! We are thrilled to see you enjoyed your stay with us, we hope to see you again soon!

10/10 Excellent

Rob

Stayed 3 nights in Feb 2024
Response from Basecamp Suites Banff on Feb 16, 2024
Thank you for the 5 stars! We hope to see you soon!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful modern room, full kitchen, bright, clean, great price, and clear communication. Will stay again!
Stayed 1 night in Feb 2024
Response from Basecamp Suites Banff on Feb 10, 2024
Thank you for the kind words, we are thrilled to see you enjoyed all aspects of your stay with us. We look forward to welcoming you again soon!

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024
Response from Basecamp Suites Banff on Feb 10, 2024
Thank you for the great review!

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024
Response from Basecamp Suites Banff on Mar 20, 2024
Thank you for the wonderful review, we hope to see you again soon!

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location and being walking distance to all the shopping and dining areas was key for our visit.
Stayed 1 night in Jan 2024
Response from Basecamp Banff Suites on Jan 24, 2024
Thank you for the kind words, we hope to see you again soon!

10/10 Excellent

Matthew

Stayed 4 nights in Jan 2024
Response from Basecamp Banff Suites on Jan 18, 2024
Thank you for the great review! We hope to see you again soon!

10/10 Excellent

Jamie, Orillia

Stayed 2 nights in Jan 2024
Response from Basecamp Banff Suites on Jan 18, 2024
Thank you! We hope to see you again soon!

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Basecamp Banff Suites on Jan 14, 2024
Thank you for the top score! We hope to host you again soon!

10/10 Excellent

Victoria

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Basecamp Banff Suites on Jan 14, 2024
Thank you for the great review, hope to see you soon!