All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 217 out of 435 reviews" "
10 - Excellent
217
Rating 8 - Good. 146 out of 435 reviews" "
8 - Good
146
Rating 6 - Okay. 43 out of 435 reviews" "
6 - Okay
43
Rating 4 - Poor. 21 out of 435 reviews" "
4 - Poor
21
Rating 2 - Terrible. 8 out of 435 reviews" "
2 - Terrible
8
9.0/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Good
Harold
May 17, 2024
Liked: Cleanliness, staff & service
I think they are going through some renovations. We booked two rooms and they were different. I think one had a/c and one didn't.
Big rooom. Clean and cute. The bar looked adorable. Super nice staff (lady from nyc) would totally come again. It was so nice to stay in a jcie hotel after some sketch air bnbs. Just book this hotel if you are on the fence. Not too far of a drive from the cliffs, stopped at some castles on the way and stooped by a cute little town for sunset and dinner after the cliffs
The hotel was gorgeous and realky enjoyed it ,staff though on friday evening were slow with dessert orders and also staff were a little rude at reception when we asked for coffee as we didnt see any available staff in the bar .
Overall though we had a pleasant stay and we would recommend it to anyone
Was very disappointed as had noted to hotel that this couple ( my daughter & boyfriend)had just got engaged if they could make their stay special and there was no acknowledgment at all. Not even a congratulations. Will not be booking this hotel again
We had a great overnight stay in the Shearwater Hotel. Hotel is spotless and the staff are very friendly. Rooms are spacious, clean and very comfortable.
Its a pity about hotel's location, its not in a very 'picturesque' spot.
We had a lovely stay in the Shearwater Hotel. We did find that the staff were quite standoffish and there was a feeling of being a bit of a nuisance to them, maybe they don’t get paid enough, who knows. The facilities were brilliant though (I was shocked at how good the gym was, especially for a hotel gym!), but we specifically booked a hotel with a sauna (because we LOVE a sauna) but it was out of service which was really disappointing. They did have a steam room which made it a bit better though! We just prefer saunas.
All in all, it was a lovely stay. I just wouldn’t run back personally.
Pros:
* Check-in was quick
* Dinner in the restaurant was delicious.
* Our twin room was spacious
* There was a vending machine just down the corridor for snacks
* Free parking
Cons:
*Our twin room had a really creaky single bed. Everytime i moved, it woke me up.
* There was toilet paper in the loo when we checked into our room but on use we realised it takes 2 - 3 flushes to get rid of it which is not great.
* The drain in the bath needs to be checked as the water was really slow to drain after a shower.
*The breakfast was average, we went down at 9am expecting fresh cooked food but it didnt taste fresh, more like it had been sitting in the bain marie for too long going hard/chewy.
Lovely hotel. Loved the music area and it was so well run. Really missed the bar been closed after the music finished up.It would be nice to be able to get to get a cup of tea and a sandwich but covid has changed so much.
Very happy, very large room, huge bed, spotless clean, tea and coffee with mugs so much better than the standard little cups, complimentary shampoo conditioner etc, even ironing board, great breakfast, huge choice, would definitely visit again.