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シュガーランド ホテルの口コミ

3.5 out of 5
シュガーランド ホテル
Araneta St., Singcang, Bacolod, Negros Occidental

口コミ

7.2

良い

評価 10 - 60 件の口コミ中 13 件が非常に良い" "
評価 8 - 60 件の口コミ中 23 件が良い" "
評価 6 - 60 件の口コミ中 12 件が普通" "
評価 4 - 60 件の口コミ中 8 件が不満" "
評価 2 - 60 件の口コミ中 4 件が非常に不満" "

7.6/10

清潔度

7.8/10

スタッフとサービス

7.0/10

設備とサービス

7.0/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
ほぼ快適
少し年数は経っていますが、よく維持されている感じで、虫等も出ませんでした。残念だったのが、たまたま私が泊まった部屋の両側がスタッフの控室だったため、朝の４時頃から掃除の音がし始め、約２時間続いたことですが、それ以外は快適でした。また、少し歩くと名物の鶏料理を出す店があります。 空港からはUVエクスプレスという乗合バンで、市内「北バス・ターミナル」までは１５０ペソンなのですが、そのまま市の南側にあるホテルまで乗せてもらうと２００ペソでした。帰りは市の中心部にあるSMモールから同じバンに乗り、１００ペソで行けました。
2017 年 12 月に 1 泊滞在

4/10 (不満)

T.K、japan aichi

気になった点 : 清潔度
色々なスポットに近くの場所にあり便利なは、良い
スタッフは、笑顔絶やさず感じが良い。レストランも美味しくて安いね。シャワーの水圧もまぁまぁで温水も問題無しだがwifiの環境を何とかして欲しい
2017 年 7 月に 4 泊滞在

6/10 (普通)

Ramela

家族旅行
気になった点 : 施設のコンディションと設備
Poor wifi, toilet didn’t flush well, and noisy.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Ramela

家族旅行
気になった点 : 施設のコンディションと設備
Poor wifi, toilet didn’t flush well, and you can hear the noise of the other guests and staff walking in the hallway.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

DANIEL

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our stay at the Sugarland Hotel the staff were always very helpful and friendly and the property is maintained to a very high standard. I would recommend it to anyone looking to stay there
2024 年 4 月に 20 泊滞在

8/10 (良い)

Edren

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The convenience of rescheduling my stay was good and fast
2024 年 4 月に 1 泊滞在

4/10 (不満)

Maricel

家族旅行
気になった点 : 設備とサービス
Receptionist aren’t nice at all! Not informative tapus na pka unprofessional, and not friendly! Also wifi sucks! Walang wifi talaga d abot sa room
2024 年 3 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Ms. Maricel,We apologize for the inconvenience you experienced during your stay. Providing excellent customer service is our priority, and we regret that you did not receive the level of assistance and friendliness that we strive to offer.Regarding the issue with the WiFi, we sincerely apologize for the inconvenience. We understand the importance of reliable internet access for our guests, and we want to assure you that we are actively working on improving the WiFi experience. Routers are currently being installed in the rooms to enhance connectivity and ensure a smoother WiFi experience throughout the hotel.Please rest assured that we take your feedback seriously, and we will address these concerns with our reception team and technical support to ensure that such incidents do not recur in the future.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Have a great day!

10/10 (非常に良い)

Ronald

2024 年 2 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 3 月 7 日)
We sincerely appreciate your rating of our services. Thank you for taking the time to provide your feedback and for choosing Sugarland Hotel. We look forward to welcoming you back on your next visit. Have a wonderful day!

2/10 (非常に不満)

James、St. Pete Beach

2024 年 2 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 3 月 30 日)
Hi Sir James,Thank you for taking the time to rate us on Expedia. We value your feedback immensely as it helps us improve our services. However, we noticed that your rating was not as high as we strive for, and unfortunately, no specific concerns were mentioned.We want to ensure that your experience with us meets and exceeds your expectations. If there are any particular concerns or issues that you would like to address, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we are committed to addressing any areas of improvement on our end.We appreciate your continued support and look forward to the opportunity to serve you better in the future.Have a great day!

8/10 (良い)

Herbert Herminio

出張
良かった点 : スタッフとサービス
Sugarland
Hotel needs a renovation. Aircon is functioning well but there was a slight noise when the aircon is ON. But hotel is accessible to public places and is pretty decent. You should improve on breakfast. 2 days and food is a bit too salty. No bidet in the toilet. Shower head is probably clogged a bit so water flow is a bit restricted.
2024 年 2 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Mr. Herminio,Thank you for your feedback. We acknowledge the need for renovation at our hotel. While the air conditioning is functioning properly, we apologize for any inconvenience caused by the noise. We appreciate your recognition of our convenient location and overall decent facilities.Regarding breakfast, we take your comments seriously and will work to improve the quality and saltiness of the food served over the two days. Additionally, we will address the absence of a bidet in the toilet and the restricted water flow from the shower head to ensure a more comfortable experience for our guests.Your feedback is invaluable to us, and we are committed to enhancing your experience during your stay with us. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. Thank you for choosing our hotel.

10/10 (非常に良い)

Frederik

2024 年 2 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 3 月 7 日)
We sincerely appreciate your rating of our services. Thank you for taking the time to provide your feedback and for choosing Sugarland Hotel. We look forward to welcoming you back on your next visit. Have a wonderful day!

10/10 (非常に良い)

Florence

2024 年 1 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2024 年 3 月 7 日)
We sincerely appreciate your rating of our services. Thank you for taking the time to provide your feedback and for choosing Sugarland Hotel. We look forward to welcoming you back on your next visit. Have a wonderful day!

10/10 (非常に良い)

Hector Oscar

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me gustó la amabilidad del personal. No me gustó ver un ratón en el elevador
2024 年 1 月に 6 泊滞在
The Managementからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Ms. Oscar,Thank you for your feedback. We are delighted to hear that you appreciated the friendliness of our staff. However, we apologize for the inconvenience caused by the presence of a mouse in the elevator. Rest assured, we take this matter seriously and have taken immediate steps to address it. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to exceed your expectations during your future visits. Thank you for bringing this to our attention.

8/10 (良い)

Michael、scottsdale

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice older hotel at the South end of Bacolod Poor parking
2024 年 1 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Sir Michael,Thank you for your feedback. We're glad to hear that you found our hotel to be nice. We apologize for any inconvenience caused by the parking situation. We understand the importance of convenient parking for our guests and will certainly take your comments into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide a more seamless experience. Thank you for choosing our hotel.

2/10 (非常に不満)

Mike

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Booked the room for a dear friend & his family for New Year's Eve. Upon check-in my friend encountered a mouse in the room that he had to exterminate!!! The New Year's Eve buffet was overpriced for what was offered & the food was sub par. Will not book here again.
2023 年 12 月に 1 泊滞在

8/10 (良い)

Susanne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Für einen stopover ideal. Waren auf der Rückseite und von der Straße nichts gehört. Personal freundlich und hilfsbereit.
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Carlos

2023 年 8 月に 2 泊滞在

6/10 (普通)

Maria Antonia

家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
The room didn’t have the normal things a hotel room normally has. No hair dryer, no ref, only 2 hangers in the cabinet, sporadic WiFi signal and expensive food in the hotel compared to Bacolod standards. They say in the room they have 24/7 in room dining when in reality, the kitchen closes at 10 pm.
2023 年 6 月に 2 泊滞在

8/10 (良い)

Gene

2023 年 1 月に 1 泊滞在

2/10 (非常に不満)

Lydia

2022 年 12 月に 1 泊滞在

2/10 (非常に不満)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス
The wifi not connecting properly and the tv not working call the front desk and i wait almost 3 hours before they fix it

6/10 (普通)

Pamela、Vancouver

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Grew up in Bacolod, and Sugarland hotel has been known for their good food ever since. The only downside of my family’s stay at Sugarland hotel was the hot water and shower head in their bathroom. My family asked for maintenance but no one came to fix the problem. For the future in case we plan to book an occasion again we will book SL as our go to venue. I’d like to give credits to Ms. Lynsie Bernas for patiently answering my inquiries thru messenger. Keep up the good work.
2022 年 8 月に 1 泊滞在

8/10 (良い)

Nickie Sann

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
service is bad (breakfast area)
The facilities are excellent but the staff service most especially during breakfast was very awful!! The staff was being disrectful to my mom, SHE should how to deal with the customers and on how to treat them well. We didnt like how she acted. SHE needs to be trained AGAIN. If she continues acting that way, she will forever leave a bad impression to the guests like me most esp to those na matyag niya hindi ka afford. Just saying
2022 年 7 月に 1 泊滞在

6/10 (普通)

ANTIPAS IV

出張
良かった点 : 清潔度、客室の快適度
Not staying here again
The front desk personnel were not cordial, too serious when I checked in. When checking out, I had to wait for about 10 minutes while one of the personnel was just chatting with another customer, when she could have easily checked me out. Restaurant personnel were nice and courteous.. Very slow Internet in my room..
2022 年 6 月に 2 泊滞在

8/10 (良い)

ito

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very safety place and quiet
2022 年 6 月に 2 泊滞在

8/10 (良い)

Evelyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect
2022 年 5 月に 1 泊滞在

8/10 (良い)

Nimi

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The shower area wets the floor outside of shower caused by no proper closure to trap the water. The refrigerator was not working in our room. It got serviced but still did not work. We just ignored it since we only stayed 2 night. But overall, our stay was good.
2022 年 4 月に 1 泊滞在

8/10 (良い)

Luitzen

良かった点 : 清潔度、客室の快適度
Friendly hotel
Room was okay, the restaurant is top. One day forget to clean the room. After complaining there was someone in two minuts. I think just accidently. The place is a bit old an old fashion but still clean and every thing was function. Accept the swimming pool.
2022 年 3 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The food has always been consistently great all these years. Service is great too. Cheers!
2021 年 9 月に 1 泊滞在

4/10 (不満)

JEE WHAN

2019 年 11 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Old hotel
Hotel is old.. water in the toilet is noisy, wi-fi not working. No signal for both Smart and Sun but food is good
2019 年 3 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Stayed for a couple of nights. Beds were comfortable but could hear all the noise from the events. Hotel rooms had no hot water and were a little run down. Over all not super bad but not super awesome.
2019 年 1 月に 2 泊滞在

8/10 (良い)

Ray、Florida

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
The A/C worked well and the room was very cold. There is a safe in the room, very important. Overall, a good location. Staff very friendly.
2018 年 10 月に 2 泊滞在

10/10 (非常に良い)

noel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel.
Nice old hotel, very pleasant staff, I just wish there was more than 1 small elevator.
2018 年 9 月に 1 泊滞在

10/10 (非常に良い)

Stepha、Cebu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
gutes preis/leistungsverhältis
nettes hotel, zentral gelegen, netter service, einkaufsöglichkeiten in der nähe. liegt an der hauptstrasse
2018 年 9 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good stay.. Thanks
its a good location the Hotel is good...near the highway & easy access to go anywhere in the city..the staff are very helpful and easy to approached..good stay in this hotel...
2018 年 6 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

2018 年 5 月に 3 泊滞在

8/10 (良い)

melanie、manila

良かった点 : 清潔度、客室の快適度
Please cover your food serving tray with white cloth( for room service) or change it to new ones because it looks dirty maybe because it’s old already
2017 年 12 月に 2 泊滞在

10/10 (非常に良い)

rexel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2017 年 12 月に 1 泊滞在

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2017 年 11 月に 5 泊滞在

4/10 (不満)

Lourdes

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
L'Fisher! Here we come!
That's was a big rat at the ledge of the ceiling and when told, the concierge seemed to be nonchalant about it, Mattress was extremely itchy and bathroom smelled of mildew On the third night, I was awaken by the noise for the geiko
2017 年 9 月に 5 泊滞在

6/10 (普通)

CARMEN

2017 年 7 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : スタッフとサービス
Not a pleasent experience
I had to call maintenance several times to help repair no hot water. But the issue resurfaced every day. Also had been approached with additional charges related to their "free continental breakfast". Luckily we never used these "free vouchers" to eat so the charge was dismissed. Very misleading.
2017 年 6 月に 3 泊滞在

6/10 (普通)

Sandy R.、New York City

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Beautiful City of Smiles, Iconic Sugarland hotel
Pleasant experience overall, my son was just wondering why there's a pool yet no one's allowed to swim. It would have been a perfect place to stay, and to relax after a warm day outside; one of the reason we booked was because there's a pool indoors so that was a big disappointment, to find out it's just for show.
2017 年 6 月に 5 泊滞在

8/10 (良い)

Markus Alfons

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2017 年 6 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
Good for Bacolod
You do come to the city of Bacolod and expect five star hotels so I rate this hotel a three star but that is not an insult as the sugerland hotel is close to the best in Bacolod the room is clean and comfortable, the food is good but the hotel staff are awesome and I sincerely mean this so I would recommend sugerland to anyone but do not judge too hard and you will have a wonderful stay regards Rob and Julie Australia

4/10 (不満)

John、Kabankalan City

良かった点 : スタッフとサービス
気になった点 : 客室の快適度
Oldest hotel in the city, but poorly managed.
We arrived to find our room ready, but on entry found 2 single beds, appears you must ask for a queen bed, not what I'm used to. The room was clean and tidy, no drinking water provided, only in "suites" not standard rooms, mains water is undrinkable. Outside the room on a steel frame was an old split system compressor running 24 hours and it was loud, making sleep impossible. WIFI was around 0.02Mpbs in the room, with a "repeater: outside the room, appears they are not set correctly. Cellphone signals are poor as well so give up using the internet in the hotel.

8/10 (良い)

David

良かった点 : スタッフとサービス
sweet sugarland
courteous, wifi iffy

8/10 (良い)

David

良かった点 : スタッフとサービス、客室の快適度
sugarland sweet
good price - very courteous. wifi on-off

8/10 (良い)

Dbj

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
i have stayed in this hotel several times over the years. hotel staff is very accommodating and courteous.my only complaint is that the towels which is supposed to be white is so gray and looks worn out.maybe they should start changing it every so often . otherwise everything was OK.