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W アトランタ ダウンタウンの口コミ

4.5 out of 5
W アトランタ ダウンタウン
45 Ivan Allen Jr. Blvd NW, Atlanta, GA

口コミ

7.6

良い

評価 10 - 1000 件の口コミ中 454 件が非常に良い" "
評価 8 - 1000 件の口コミ中 179 件が良い" "
評価 6 - 1000 件の口コミ中 165 件が普通" "
評価 4 - 1000 件の口コミ中 92 件が不満" "
評価 2 - 1000 件の口コミ中 110 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

7.6/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

kenya

良かった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 26 日)
Hello Kenya, Thank you for being our guest at W Atlanta Downtown. Your total satisfaction is always our top priority; therefore, based on your rating, we are pleased to know you enjoyed your time with us. We hope you will join us again soon.Best Regards, Alexey Muravskiy,Director of Operations

4/10 (不満)

Wendy

家族旅行
気になった点 : 設備とサービス
The property is conveniently located to attractions and dining, but it is not a family friendly property. To our surprise, the wall separating the bathroom from the bed is made of glass, opaque but unless one turns off the light in the bathroom, one is backlit, and one’s shadow can be seen showering. Not a feature we cared for as a family of four sharing a room with two queen beds. The walls are painted a dark purple, and show signs of wear, especially in the entry and bathroom. There were stains on some of the towels and sheets. We also had to request towels as we had accepted the no housekeeping offer during our stay, but it took three requests and 24 hours to get the towels. The pool area was one wild adult party after another, which could be a feature for some, but not pleasant for us as a family with a child under 9. All in all, not a great stay for us.
2024 年 5 月に 4 泊滞在

2/10 (非常に不満)

Jenna

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Director of Operations からの返信 (投稿日 : 2024 年 5 月 28 日)
Hello Jenna, Thank you for choosing us for your visit and for sharing your honest rating. Our team strives to ensure an excellent, authentic experience for each guest; therefore, we are truly sorry for not meeting your expectations. We are constantly looking for ways to improve our guest experience, and we are grateful for the feedback. We appreciate your business and hope to have the opportunity to make it up to you in the near future.Best Regards, Alexey Muravskiy,Director of Operations

4/10 (不満)

Kristen

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Director of Operations からの返信 (投稿日 : 2024 年 5 月 28 日)
Hello Kristen, Thank you for choosing us for your visit and for sharing your honest rating. Our team strives to ensure an excellent, authentic experience for each guest; therefore, we are truly sorry for not meeting your expectations. We are constantly looking for ways to improve our guest experience, and we are grateful for the feedback. We appreciate your business and hope to have the opportunity to make it up to you in the near future.Best Regards, Alexey Muravskiy,Director of Operations

6/10 (普通)

Alfred

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス
The rooms are spacious. Breakfast facilities limited. Two small bar areas: one without staff at daytime, one opened at about 3 pm. Staff not very helpful / friendly.
2024 年 5 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 27 日)
Hello Alfred, Thank you for taking the time to evaluate your stay with us. It is good to know you were pleased with our comfortable accommodations. Having said that, we are sorry for your dissatisfying breakfast experience and for not being able to provide you with the attentive and warm hospitality for which we are known. We have shared your feedback with our Talent, as we are constantly looking for ways to improve our services. We would also like to convey that the information regarding the days and hours of operation of our dining outlets is listed on our site. We hope you will give us the opportunity to win you over the next time you visit our area. Best Regards, Alexey Muravskiy,Director of Operations

2/10 (非常に不満)

Sharlene

グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This was by far our worst experience with a hotel situation. Offered an early check in which was not honored and the staff made me feel like the problem was mine. We arrived early for our check in, were told the room wasn’t available due to cleaning services and didn’t have records of my early check in request. I had the proof to show which was ignored and then we finally got into our room after calling Expedia customer service to find out why it still wasn’t ready. There was another family that arrived after us and asked to get into a room sooner and when we were finally given access to our room this family was coming out all ready for their event and we were still being punished for what- accepting an early arrival and not being honored with our request. Not accommodating at all. Worst customer service I’ve ever experienced. This was not only embarrassing, disrespectful and unprofessional in a situation that I shouldn’t have been placed.
2024 年 5 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Sharlene, Thank you for your evaluation. It is truly concerning to hear about your negative check-in experience while you were here. We are truly sorry for the inconveniences and frustrations you had to go through due to the inadequate service you received regarding the issues you outlined. This does not meet our usual standards and will be reviewed appropriately with our team to make sure we are working to amplify our processes, so we provide a better outcome in the future. Thank you again for your patience, and we hope you will give us another opportunity to regain your trust in us.Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

Lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very luxurious and spacious room.
2024 年 5 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Lisa, Thank you for evaluating your stay at W Atlanta Downtown. We are delighted to know how happy you were with our stylish rooms. We would love to have you back anytime, and we appreciate you choosing us!Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

Josue Francisco、Lyndurst

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff, thank you!
2024 年 4 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 10 日)
Hello Josue, We are delighted you had such a good time with our engaging and dedicated Talent here at W Atlanta Downtown. We believe we have the best of the best, and we appreciate your kind remarks. Come back soon, we would love to provide you with another exceptional stay!Best Regards, Alexey Muravskiy,Director of Operations

4/10 (不満)

Andrew

出張
良かった点 : 清潔度
Didn’t get the room I paid for. Hotel was pretty disappointing
2024 年 5 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 9 日)
Hello Andrew, Thank you for taking the time to post your review. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We appreciate your patience and feedback. It is our hope that you will give us another chance to serve you better in the future and show you our commitment to service excellence. Best Regards, Alexey Muravskiy,Director of Operations

6/10 (普通)

Ray-Anthony

出張, グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Unfortunately, this W hotel was not a good stay. We were in town for business and the hotel manager Walter was less than accommodating. It seems like he doesn’t put his guests first. The only great experience was the young lady who checked us in, Erica. She set a great expectation for our stay but unfortunately it went down hill. From the cleanliness of the room to the bartender at the bar. I believe her name was KEDA. She was absolutely rude and dismissive. I would honestly had fired her after she interacted with my group and other people at the bar. This hotel has the potential to be a decent hotel but they surely should clean house with the staff and hire people who are actually dedicated and passionate about quality and hospitality.
2024 年 4 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 10 日)
Hello Ray-Anthony, Thank you for taking the time to write your review. Providing excellent service is our top priority; therefore, it is disappointing to hear that we fell short during your stay, and we sincerely apologize for the unpleasant encounter you had with some of our Talent members. We will follow up with the appropriate individuals and take suitable action to make sure they treat our guests with respect and authentic, warm hospitality. Furthermore, we are sorry for issues you had with the styling of your room. This has been addressed with our Style Department, and we will use your remarks to ensure this is not repeated. We hope you will give us another chance to make a favorable impression, and we wish you all the best with your travels. Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

GeRhonda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoy the stay really nice hotel, parking a bit pricey $55/day
2024 年 4 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 3 日)
Hello GeRhonda, Thank you for your kind feedback about W Atlanta Downtown. We value hearing from our guests and love knowing how much you enjoyed our property. Having said that, we regret that you found our parking fee to be high. We review our pricing regularly to make sure that we are priced competitively. Please come back and see us again soon!Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

Derek

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed my time here
2024 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 1 日)
Hello Derek, We are pleased your experience was enjoyable, and we want to thank you for your generous rating. All of us at W Atlanta Downtown look forward to your next visit.Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

Toia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Hotel is in a great part of Atlanta close to lots of restaurants and it has an Amazing Lobby Bar.
2024 年 4 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 30 日)
Hello Toia, Thank you for choosing W Atlanta Downtown. It is gratifying to read how much you enjoyed our amazing bar and energetic location. It was our pleasure hosting you, and we hope you will choose us anytime you are in the neighborhood. We look forward to your next visit!Best Regards, Alexey Muravskiy,Director of Operations

6/10 (普通)

Zafar

2024 年 4 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Zafar, Thank you for choosing our hotel. We want every guest to have a comfortable, seamless experience, and based on your rating, we may not have succeeded in your case. We hope you will give us another chance to provide you with the exceptional stay you deserve.Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

Carlos

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 22 日)
Hello Carlos, Thank you for choosing W Atlanta Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, Alexey MuravskiyDirector of Operations

6/10 (普通)

Yolanda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Only concern i have is, as much as the rooms cost im not understanding why its not complimentary breakfast
2024 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 22 日)
Hello Yolanda, We value your feedback, and we are grateful for your candid comments. We regret any disappointment you experienced due to our breakfast options. We hope the positive aspects of your stay made up for us not meeting every expectation. It was our pleasure hosting you, and we hope you will stay with us again the next time you visit the area.Best Regards, Alexey MuravskiyDirector of Operations

10/10 (非常に良い)

Brittany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 21 日)
Hello Brittany, We are thrilled you had an unforgettable experience at W Atlanta Downtown, and we appreciate the fantastic rating. It was our pleasure having you, and we look forward to your next visit with us.Best Regards, Alexey Muravskiy,Director of Operations

2/10 (非常に不満)

Patricia De'Shazior

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I need help at 4 AM in the morning. No one answered the phone at the desk. I even called 800 number they tried to get someone at the desk to no avail. I ordered food and then restaurant the evening restaurant and it was cold. The breakfast was good that charge me $12 for fried shrimps because I don't eat beef, pork, etc.
2024 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 20 日)
Hello Ms. De'Shazior, Thank you for evaluating your stay with us. We completely understand your frustration with the lack of assistance when you needed help in the early morning hours. Your feedback has been shared with our Talent, and we will use it to improve our services and responsiveness going forward. Furthermore, we are sorry for your disappointment with the food served to you. We will discuss your comments with our B & F team, as we always want our guests to have a pleasant dining experience with us. We hope you will give us another opportunity to show you our commitment to attentive and outstanding hospitality.Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

Reginald

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything
2024 年 4 月に 1 泊滞在

8/10 (良い)

Latoria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 17 日)
Hello Latoria, We are pleased your experience was enjoyable, and we want to thank you for your kind rating. All of us at W Atlanta Downtown look forward to your next visit.Best Regards, Alexey Muravskiy,Director of Operations

8/10 (良い)

Nanne

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel tugged away against the highways in an undefined area, neither midtown nor downtown. Nice staff and nice rooms.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Jide

2024 年 4 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 3 日)
Hello Jide, Thank you for the excellent rating. We are delighted to know you had a great time while here and that we exceeded all of your expectations. We enjoyed having you at W Atlanta Downtown, and we hope we will continue to be your hotel of choice whenever you return to Atlanta. Best Regards, Alexey Muravskiy,Director of Operations

8/10 (良い)

Trisha

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean environment
2024 年 3 月に 2 泊滞在

6/10 (普通)

Jamie

2024 年 3 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 2 日)
Hello Jamie, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Best Regards, Alexey Muravskiy,Director of Operations

2/10 (非常に不満)

Lisa

2024 年 3 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Lisa, Thank you for being our guest. We deeply regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

Randy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Dj for the lounge
2024 年 3 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 3 月 30 日)
Hello Randy, Thank you for the outstanding rating for W Atlanta Downtown. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us, especially our amazing lounge services. Stop by again soon; we will be looking forward to it!Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

Kevon

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed my stay
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Mirta

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very professional and friendly. The property was located in a central area and within walking distance of the venues we were visiting.
2024 年 3 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 3 月 28 日)
Hello Mirta, We are delighted you stayed with us at W Atlanta Downtown during your time in [city]. We appreciate you mentioning how much you loved our great location and energetic Talent. It was our pleasure hosting you, and we hope you will revisit any time you are in the area.Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

Montae

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was very updated
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Sara

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me gustó excelente atención y la limpieza 👌
2024 年 3 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 3 月 18 日)
Hello Sara, Thank you for the fantastic review and for pointing out all the details that amplified your stay at W Atlanta Downtown. We appreciate you mentioning our immaculate surroundings and supreme service. We can’t wait to welcome you back!Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

Frankend

2024 年 3 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 7 日)
Hello Frandend, Thank you for the generous rating. We are thrilled we exceeded your expectations for a revitalizing experience at W Atlanta Downtown. We hope to have the pleasure of doing so again on your next visit to our area. Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

Lorretta

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s a beautiful hotel and the room was amazing.
2024 年 3 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 3 月 10 日)
Hello Lorretta, Thank you for sharing such a delightful review! We love that you took the time to write about our elegant property and rejuvenating accommodations. Our rooms are a mix of engaging style and design with modern amenities to help our guests make the most of their visit. We appreciate you choosing W Atlanta Downtown, and we can’t wait to have you back!Best Regards, Alexey Muravskiy,Director of Operations

8/10 (良い)

Keith

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved the view from the floor to ceiling windows
2024 年 3 月に 2 泊滞在

6/10 (普通)

Carlos

良かった点 : 設備とサービス、施設のコンディションと設備
DIDN'T like The Room
2024 年 2 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 2 月 28 日)
Hello Carlos, Thank you for staying with us and providing your feedback. We are sorry that you were disappointed with your room. We offer many different room types to suit different travel needs, and we invite you to reach out to a W Insider when planning your next visit. We look forward to another opportunity to show our commitment to providing you with an exceptional experience.Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

Janiya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
1st time visiting ATL
My visit here at this hotel was amazing, definitely got to come back. very clean, staff friendliness, and very much organized 10/10 definitely recommend
2024 年 2 月に 2 泊滞在

8/10 (良い)

Kendeyjah

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the convenience of the location, however the rooms appear clean but they could be cleaner. A little outdated I’d say, shower tiles, walls, could use some remodeling.
2024 年 2 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 2 月 27 日)
Hello Kendeyjah, Thank you for sharing about your stay with us at W Atlanta Downtown. We are pleased to know you loved our supreme location. However, we are sorry for not meeting some of your expectations. We strive to maintain high standards, not only in service but also with the overall style and vibe of our accommodations. We will relay your feedback to the appropriate individuals as we plan for the future. We look forward to seeing you again the next time you are in our area. Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

Merrill、Union City

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
To be my first experience, great staff, excellent views. The spa service just go!!
2024 年 2 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 2 月 25 日)
Hello Merrill, We are delighted you stayed with us at W Atlanta Downtown during your time in the city. It is good to hear that you mentioned how much you enjoyed our rejuvenating spa and stunning views, and appreciated our spirited Talent as well. It was our pleasure hosting you, and we hope you will revisit any time you are in the area.Best Regards, Alexey Muravskiy,Director of Operations

8/10 (良い)

Nancy

良かった点 : 清潔度、施設のコンディションと設備
The security guards were very helpful and kind. Some of the desk staff not so much. We had asked the rooms manager to extend our say for 1 additional stay do to a family emergency, and she said no problem, however when we went to the desk they said we couldn’t. Finally, they were able to find a room. This should have been an easier process. Our family member had a stroke in the hotel. More compassion would have been expected.
2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

Symone

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Xavier

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 2 月 6 日)
Hello Xavier, Thank you for the outstanding rating for W Atlanta Downtown. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your stay with us. Stop by again soon; we will be looking forward to it!Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

Mauricio

2024 年 1 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 3 月 21 日)
Hello Mauricio, Thank you for the excellent rating. We are delighted to know you had a great time while here and that we exceeded all of your expectations. We enjoyed having you at W Atlanta Downtown, and we hope we will continue to be your hotel of choice whenever you return to Atlanta. Best Regards, Alexey Muravskiy,Director of Operations

6/10 (普通)

Winston

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Bathrooms and shower didn’t see overly clean and the bathrooms paint needed touched up. Pillows were awful for the bed but the bed was comfortable. Room had a nice look to it. The room service food was not good but the service was great. I don’t think I will stay again but it’s wasn’t bad but could have been much better.
2024 年 1 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 1 月 29 日)
Hello Winston, Thank you for taking the time to tell us about your stay with us. We are very sorry for not meeting your expectations with the pillows and for the issues you had with the styling of your room. We have addressed this with our Style Department to improve going forward, and we are grateful for the feedback. We will also follow up on your additional remarks regarding the food we serve with the appropriate individuals to see where we can do better. We hope you will allow us another chance to show you our dedication to providing refreshing and flawless accommodations. Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

Antonio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing Birthday
2024 年 1 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 1 月 17 日)
Hello Antonio, Thank you for the outstanding rating for W Atlanta Downtown and for choosing to celebrate your birthday with us. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your stay with us. Stop by again soon; we will be looking forward to it!Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

Zurany

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 4 泊滞在

10/10 (非常に良い)

Martha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 1 月 9 日)
Hello Martha, Thank you for choosing W Atlanta Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, Alexey MuravskiyDirector of Operations

10/10 (非常に良い)

Timothy

2024 年 1 月に 1 泊滞在

4/10 (不満)

Tammra

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
Staff was unable or unwilling to help and many of the staff could not speak English well so communicating was difficult. They allowed charges to my account for things I did not use or get or authorize. They fraudulently billed me for services I did not receive or authorize.
2023 年 12 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 1 月 6 日)
Hello Tammra, Thank you for taking the time to post your remarks. We are sincerely sorry for the difficulties you had in communicating with our Talent. We are constantly looking for ways to improve our services, and we are grateful for the feedback. Furthermore, we truly regret the frustration caused by the charges on your account. We appreciate you bringing these billing-related concerns to our attention. You have our assurance that we will review your comments appropriately.Best Regards, Alexey Muravskiy,Director of Operations

10/10 (非常に良い)

Vanessa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fun
Simply amazing
2023 年 9 月に 1 泊滞在

4/10 (不満)

Gregory

2023 年 12 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 1 月 12 日)
Hello Gregory, Thank you for choosing us for your visit. Our team strives to ensure an excellent, authentic experience for each guest; therefore, we are truly sorry for not meeting your expectations. We are constantly looking for ways to improve our services, and we are grateful for the feedback. We appreciate your business and hope to have the opportunity to make it up to you in the near future.Best Regards, Alexey Muravskiy,Director of Operations

8/10 (良い)

Myron

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 1 月 12 日)
Hello Myron, Thank you for the great rating! We love that you had a wonderful stay at W Atlanta Downtown. It was our pleasure having you, and we look forward to your return.Best Regards, Alexey Muravskiy,Director of Operations