バーベキュー / ピクニック エリア

ハイアット ハウス アトランタ ダウンタウンの口コミ

3.5 out of 5

口コミ

8.0

とても良い

評価 10 - 1497 件の口コミ中 640 件が非常に良い" "
評価 8 - 1497 件の口コミ中 414 件が良い" "
評価 6 - 1497 件の口コミ中 208 件が普通" "
評価 4 - 1497 件の口コミ中 125 件が不満" "
評価 2 - 1497 件の口コミ中 110 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

8.0/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Jessica

カップルで旅行
良かった点 : 設備とサービス
Nice properties to stay at and park. Easy shuttle to airport.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 29 日)
Jessica, the team at Hyatt House Atlanta/Downtown is thrilled to hear you enjoyed your stay and found the shuttle service convenient. We hope to welcome you back soon!

10/10 (非常に良い)

Marshall

出張
良かった点 : 設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
It was clean, safe, good Internet, good breakfast. On the negative, they only change the linens every other day.
2024 年 5 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 28 日)
Marshall, thank you for sharing your experience at Hyatt House Atlanta/Downtown. We're glad to hear you enjoyed the cleanliness, safety, internet, and breakfast. Your feedback regarding the linen service has been noted. We're looking forward to welcoming you back soon!

8/10 (良い)

Tai

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
No parking available for customers parking free
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 28 日)
Tai, thank you for your feedback. We are pleased you chose to stay at Hyatt House Atlanta/Downtown. We understand your concerns regarding parking and appreciate your patience. We're always striving to improve. We hope to welcome you back in the future.

8/10 (良い)

Lilianne

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 27 日)
Lilianne, thank you for your feedback. The team at Hyatt House Atlanta/Downtown is delighted you enjoyed your stay. We're looking forward to welcoming you back soon!

4/10 (不満)

Kathleen

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
Thanks for the feedback, Kathleen.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 (非常に良い)

mike

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very friendly staff
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 23 日)
Mike,Thank you for sharing your experience at Hyatt House Atlanta/Downtown. It is wonderful to hear that our team members were very friendly. We look forward to welcoming you back soon.

8/10 (良い)

Alex

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Close to atracción
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 23 日)
Álex, ¡gracias por tu reseña! Nos alegra saber que apreció nuestra conveniente ubicación cerca de atracciones populares. ¡El equipo de Hyatt House Atlanta/Downtown espera darle la bienvenida pronto!

8/10 (良い)

Angeline

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything was good except the breakfast. I tried everything they had and the quality was poor.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Angeline, thank you for sharing your thoughts. The team at Hyatt House Atlanta/Downtown will definitely take your feedback about the breakfast into consideration. We're delighted to hear that everything else met your expectations and hope to have the opportunity to welcome you back.

8/10 (良い)

Daniel

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
The breakfast was the worst I've ever had. Everything was cold. Waffles were hard and cold. Eggs cold. Etc. had to wait an hour for our room to be ready also.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 19 日)
Daniel,Thank you for sharing your experience. It's disappointing to hear that you were not satisfied with the breakfast options and that there was a delay with your room upon arrival. Your comments are valuable, and the team will certainly review them to improve our services. We hope you consider giving the Hyatt House Atlanta/Downtown another try in the future.

10/10 (非常に良い)

Melissa

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything was great
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Melissa, the team at the Hyatt House Atlanta/Downtown is delighted to hear that everything was great during your stay. We look forward to welcoming you back soon!

10/10 (非常に良い)

Vivianaiy

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Customer service is top tier. Everyone was helpful and kind. Overall the building was in great condition and very clean.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
Vivianaiy, thank you for your wonderful feedback! The team at Hyatt House Atlanta/Downtown is thrilled to hear you enjoyed the exceptional service and the immaculate, well-maintained building. We look forward to welcoming you back soon!

8/10 (良い)

Lisa

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Staff was warm, friendly and helpful! Showers not hot—seems to be a running theme there…Warm but not hot… Shower door put on in such a manner you had to go in, turn the water on and then scoot back out till it warmed up…
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 15 日)
Lisa, thank you for your kind words about our team members at Hyatt House Atlanta/Downtown. We're glad their warmth and helpfulness stood out during your stay. We're sorry to hear about your experience with the shower temperature and design. Your feedback is valuable and will be considered for future improvements. We look forward to the opportunity to welcome you back for a more comfortable stay.

10/10 (非常に良い)

Curtis

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great stay, clean, and quiet. The staff was very friendly
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Curtis, it's great to hear about your stay at Hyatt House Atlanta/Downtown! We're thrilled that you found the environment to be tranquil and the property impeccably clean. It's also delightful to know our team members impressed you with their friendliness. We look forward to welcoming you back soon.

6/10 (普通)

Terry

良かった点 : 清潔度、施設のコンディションと設備
I think there is public housing behind this property and the shower never gets hot, otherwise it’s a good value close to everything.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
Terry, thank you for your feedback. While we're glad you recognized our location's convenience, we regret to hear about the issues you experienced. The comfort and satisfaction of our guests are priority, and we apologize for any shortcomings regarding your shower temperature. We appreciate your feedback, as it aids us in improving our service and ensuring our guests have a better stay moving forward.

10/10 (非常に良い)

William

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great area of Atlanta. Wish the rest of the city looked like this
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 5 日)
William, it's wonderful to hear that you enjoyed the location of Hyatt House Atlanta/Downtown. We aim to provide a fantastic experience in all aspects. It’s pleasing to know you found our surroundings to be notably appealing. Thank you for your review. We look forward to your next visit.

10/10 (非常に良い)

Omar

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
excelente ubicación, buen desayuno. camas comodas
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 1 日)
Omar, nos alegra saber que tuvo una experiencia maravillosa en Hyatt House Atlanta/Downtown. Estamos encantados de que haya disfrutado de la comodidad de nuestra ubicación y de nuestro delicioso desayuno. Además, es fantástico saber que nuestras cómodas camas mejoraron su estadía. Esperamos su visita de regreso.

4/10 (不満)

Courtney

家族旅行
When arrived the payment system was down & couldn't check in , we came a little early so I let this slide but when we got in our room the bathroom door was broke which resulted in maintenance taking two hours to fix it causing a inconvenience to me and my family interrupted our plans , followed by dirty sheets & pillow cases houses keeping neglected to come in and fix it as the front desk noted them to do , then a staff watched my under age kids as we were at the pool inappropriately, biting his lip as a a man would do a grown women this stay was so unsettling . The front desk people were nice & the breakfast was very convenient but I would neverrrrrrr stay here again and do not recommend
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 3 日)
First and foremost, I want to extend our deepest apologies for the series of unfortunate events you and your family experienced during your stay at the Hyatt House Atlanta Downtown. It is clear that we fell short of providing you with the high standard of hospitality and service we strive for.We are particularly concerned about the incident you described involving a member of our staff and your children at the pool. Please rest assured that we take such matters very seriously and are conducting a full investigation. The safety and comfort of our guests, especially minors, is of paramount importance to us, and any behavior that compromises this will not be tolerated.Regarding the issues with the payment system, bathroom door, housekeeping, and the cleanliness of your room, we acknowledge that these are not acceptable standards for our hotel. We are reviewing our procedures and will take immediate corrective action to ensure that these problems are addressed and do not recur.We value your feedback as it is crucial for our improvement, and we sincerely hope that you will give us another opportunity to restore your faith in the Hyatt House Atlanta Downtown. Our team is dedicated to ensuring that your next experience with us is pleasant and exceeds your expectations.

2/10 (非常に不満)

Danielle

カップルで旅行
The toilet doesn’t have a seat that’s large enough to cover it..Wake up this morning to no hot water so we can’t shower…I was charged extra for parking had I known on top of the price of the room I would be charge an additional $45 to park I never would’ve chose this hotel…I’m more angry at the fact that we can’t shower due to not having hot watef!!!
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Danielle, we regret to learn about the inconveniences you mentioned during your stay. It concerns us that you had an issue with the comfort of the bathroom facilities and the temperature of the water. We understand your frustration about the extra charge for parking and we will ensure our website makes it prominent. However, we would never want to compromise on your satisfaction and assure you that it is out of the ordinary. We appreciate your bringing this to our attention and hope for an opportunity to provide a better experience in the future.

2/10 (非常に不満)

Youvika

出張, グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff at the reception were very rude not at all accommodating. No customer service . Worst stay ever . No hot water Delayed checkin due to absurd reason !!! Would suggest never to stay in this hotel
2024 年 4 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 28 日)
Youvika, we sincerely regret hearing about your less-than-satisfactory encounter at our front desk and challenges regarding your stay. Although every experience is different, it’s clear that standards were not maintained during your stay. Customer service is at the forefront of our values, so it's disappointing to hear about its lack in your case. Additionally, we appreciate your feedback regarding check-in and hot water availability. Rest assured, these issues will be given due attention to ensure future guests do not encounter the same problems. Please accept our genuine hope that you would give us an opportunity to make amends in the future.

6/10 (普通)

Brandi

2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
Brandi, it seems you've extended a neutral rating. Your feedback is important to us, and it would be beneficial if you could provide some detailed insights into your stay. This would significantly help us to improve the overall experience for future guests. We're committed to ensuring every stay is enjoyable, so please feel free to share specifics at your earliest convenience.

10/10 (非常に良い)

Lydia

良かった点 : 清潔度、施設のコンディションと設備
I loved that your pool was actually functioning filled with water and clean and people were actually enjoying it and it was heated and the grounds were kept very nice and tidy actually the maintenance guy was there treating the pool and skimming it was awesome. Staff was friendly and accommodating.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 19 日)
Lydia, it's delightful to know that you fully embraced the conveniences at Hyatt House Atlanta/Downtown. We thrive on creating a relaxed environment and we're glad that you were able to enjoy our sparkling pool and well-maintained grounds. Moreover, it pleases us to hear about your positive experiences with our friendly and accommodating team members. We can't wait for you to join us again for another lovely stay.

8/10 (良い)

melissa

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We got there late anround 11pm. Unfortunately when we got up to our room they gave us a king room instead of 2 queens like I paid for. We had 4 people in our party. When I went back down to question them they stated the room I paid for was sold out. But I could come back in the morning and maybe there would be another one available. My mother was willing to sleep on the couch. Now we only stayed for 2 days and she was ok for that short period of time. But I was confused how I paid for a room and it being sold out. But this hotel was close to the aquarium which is what we did while we were there. We felt relatively safe walking there. They had valet parking which we assumed we would have to pay due to being in a city. We were able to access our car when we needed it.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 17 日)
Melissa, thank you for sharing your experience at the Hyatt House Atlanta/Downtown despite the unexpected room allocation issue. We apologize for any confusion, and our team certainly strives to ensure that all guest reservations are fulfilled as booked. On a brighter note, we're thrilled you appreciated our prime location close to the aquarium and found our valet service useful. We hope your experiences add to creating memorable moments during your stay. Looking forward to having you visit us again.

10/10 (非常に良い)

James、Dallas

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very close to the Georgia Aquarium, which I love. Walking distance to great restaurants & Convention Center.
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
James, thank you for sharing your experience at Hyatt House Atlanta/Downtown. We're pleased to hear that you appreciated our prime location near the Georgia Aquarium and a variety of delightful dining options. Our proximity to the Convention Center makes it easy for our guests as well. We hope to welcome you back soon on your next visit to Atlanta.

10/10 (非常に良い)

Ashlyn

出張, 家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent customer service from staff and quick check-in.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 12 日)
Ashlyn, we're delighted to know you appreciated the prompt check-in process and renowned customer service at Hyatt House Atlanta/Downtown. Our team members are dedicated to ensuring all our guests enjoy their visit. Thank you for recognizing their efforts. We hope to see you again soon!

8/10 (良い)

Martha

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room and everything about the place was great; however we did not know that the parking would cost $45 a night until we got to the place. I guess that included some sort of tip for the valets. Parking around the place was $20 everywhere else, but maybe they were not overnight. We also did not know about the heated outdoor pool so I did not pack a swimsuit. My daughter did pack her swimsuit, so she swam. We did know about the breakfast and that was really good with bacon, eggs, and really good coffee/
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 12 日)
Martha, thank you for choosing to stay at Hyatt House Atlanta/Downtown and sharing a review. We're delighted you appreciated our accommodation, as well as the breakfast offerings. However, we're sorry to hear about any unexpected costs related to parking. Our pricing intends to ensure valet services are available in an efficient and safe manner. Additionally, we're glad to know your daughter enjoyed our heated outdoor pool. Next time, we hope we can provide you with all the necessary information about our amenities. We look forwards to welcoming you back in the future.

8/10 (良い)

airanee

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Love the staff, the breakfast, the heated pool, clean facility and safe environment! Only downside was the cold water 😫 showers weren’t enjoyable.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 10 日)
Airanee, thank you for sharing your thoughts about your stay at Hyatt House Atlanta/Downtown. It's heartening to hear that you appreciated our team members, breakfast, pool, cleanliness, and the security we offer. However, we're disappointed to hear about your less-than-perfect experience with the shower temperature. We are continuously looking to improve our facilities to ensure our guest's utmost comfort. Looking forward to your next visit.

10/10 (非常に良い)

Murad

良かった点 : 施設のコンディションと設備
Nice location and amiable staff. Clean room. Seamless check-in
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
Murad, it's fantastic to hear about your experience at Hyatt House Atlanta/Downtown. We're thrilled you appreciated our prime location, friendly colleagues, and meticulous housekeeping. It's also great that you found our check-in process smooth. We hope to have the pleasure of welcoming you back for another stellar stay in the future.

8/10 (良い)

lennix

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
Thanks for the great rating, Lennix!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hyatt House Atlanta/Downtown soon, we'd love to have you back!

6/10 (普通)

Eric、streamwood

家族旅行
気になった点 : 設備とサービス
Phone not working breakfast was below average
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Eric, we regret to hear about your experiences with the in-room amenities and our breakfast offerings. Ensuring a seamless stay is our top priority, so it's unfortunate that some aspects fell short of expectations. We'll take your feedback into account as we continuously strive to enhance our guest experience. We trust your future stays will be more representative of our commitment to superior service and hospitality.

6/10 (普通)

Navia

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
The breakfast was cold everyday (eggs, sausages, etc.). Both days, we had to wait 1 hour for breakfast to be available and it was served very cold. Parking is valet $45, too expensive.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Navia, we appreciate your feedback. It's unfortunate to hear that your breakfast experience did not meet expectations, and we are taking your comments into account as we continuously aim to enhance our offerings. In terms of parking, while valet is an option, we're exploring different alternatives to cater to a variety of needs. We hope you'll consider us in the future and see the improvements made.

8/10 (良い)

Calvin B

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Location
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for the 4-star rating, Calvin!It's great your time at Hyatt House Atlanta/Downtown was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

6/10 (普通)

jason

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Had no hot water the entire stay.
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 28 日)
Jason, we regret to hear about the issue with the water temperature during your stay. Rest assured, this is not the norm, and our team is looking into it. We hope for the opportunity to provide you a seamless experience next time.

10/10 (非常に良い)

Amanda

小さなお子様連れの家族旅行
良かった点 : 施設のコンディションと設備
There were a lot of negative reviews, which made me nervous to book our stay here. We were pleasantly surprised and had no issues what so ever. It was very affordable, clean, people were nice, breakfast was replenished until ending time. No complaints what’s so ever!
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 28 日)
Amanda, thank you for sharing your positive experience at Hyatt House Atlanta/Downtown. We're thrilled to hear we surpassed your expectations with our competitive rates, cleanliness, courteous team members, and timely breakfast service. We're looking forward to welcoming you back for another pleasant stay.

6/10 (普通)

Nicole

家族旅行
気になった点 : 設備とサービス
Great location for visiting the aquarium, civil rights museum, Olympic park and other attractions. The hotel did not have hot water for over 24 hrs during my stay, but they didn’t communicate it to the hotel guest. The fire pit was broken, the breakfast wasn’t worth getting out of bed for. The pancakes were ice cold.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 28 日)
Nicole, thank you for your feedback. It's good to hear that you found our location convenient for visiting surrounding attractions. However, we regret to hear about the challenges you may have experienced regarding the amenities. Your comments about communication are truly valuable, and we are revisiting our methods to ensure better awareness for guests about any disruptions to usual hotel functions. We also appreciate your comment about breakfast and will work on ensuring it meets expectations every time. Thank you again for your constructive comments.

2/10 (非常に不満)

MOHAMED

気になった点 : 施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 28 日)
Mohamed, it's concerning to learn that your stay didn't meet your expectations. Without specific details, it's challenging for us to address your concerns directly. However, we value your feedback and will review our services and amenities. We view all feedback as an opportunity to improve and hope to have another chance to provide a better experience for you in the future.

6/10 (普通)

elizabeth

カップルで旅行
Have stayed here before and liked my stay. But this stay the entire hotel was without hot water for the two nights we stayed.
2024 年 3 月に 2 泊滞在
Isaackからの返信 (投稿日 : 2024 年 3 月 25 日)
We apologize that your stay was less than satisfactory. Please know that the issues you experienced are being addressed. Thank you for your feedback.

2/10 (非常に不満)

Faith

良かった点 : 清潔度
Isaackからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for your feedback. Please let us know if there are any specific examples of issues you may have experienced during your stay.

4/10 (不満)

Rachel

出張, 家族旅行
気になった点 : 設備とサービス
Upon entering the hotel room, we noticed an incredibly strong smell of weed. There was an air machine left in the room that maintenance came to take away several hours after we checked in. Despite multiple housekeeping staff spraying air freshener, changing the bed linens that smelled like a dispensary, and generally trying to help us manage staying there for 4 nights, it continued to smell during our entire stay. The hotel was quite busy upon check-in so we decided to make the best of it. Perhaps we should have complained and tried to change rooms...however, multiple people were aware of the rooms condition. It was also missing the rubber seal under the door so we could hear everything and it never got dark at night. Upon checkout, I informed the front desk that the room needed to be cleaned bc of the smell. I was also charged for 4 nights of valet parking when I only used it the first night. This was refunded but only because I caught it at 7 am upon checkout. Where do I start with the food? There is no food nearby, the hotel breakfast is a huge miss (powdered eggs, no toaster in the room etc), and the bar serves substandard drinks that are cocktail bar prices. So just be aware of what you're getting when you stay here. The fire pit by the pool was broken, and staff were quite unconcerned about this or fixing it. The pool closes at 10 and at 9:50 we were asked to leave rudely. Is any hotel nearby better? Doubtful, given the star ratings. Atlanta!!
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 21 日)
Rachel, thank you for sharing the detailed feedback. We regret hearing about your experience with the lingering smell in your room and appreciate your patience as our team members tried to ameliorate the issue. We also regret any confusion over the valet billing.Regarding your comments on our dining options and pool timing, they help us identify areas where we can improve. We're concerned to hear about the less-than-satisfactory service you received during your stay, especially as we strive to provide a top-tier experience for our guests.You're correct that every guest feedback helps us better our services and we assure you that your concerns will be taken into serious consideration. We hope we have the opportunity in the future to provide a more satisfactory stay.

8/10 (良い)

Kesha

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
First room smelled like smoke, frank manager changed room. He was ver accommodating. The $45 parking is a bit expensive. Breakfast was “OK”. Other than that was a decent stay.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 21 日)
Kesha,We appreciate your valuable feedback on your recent stay. It's regrettable that your initial experience was less than perfect; however, we're glad to hear that our manager quickly resolved this issue. We're mindful of your comments regarding parking fees and breakfast, and we will definitely take them into account. At Hyatt House Atlanta/Downtown, we continually strive to improve our guest experience; thank you for helping us do that. Looking forward to welcoming you back in the future.

2/10 (非常に不満)

Camryn

カップルで旅行
気になった点 : 清潔度
Feels very overpriced for the rooms. Downtown ATL or not, it feels very cheap and under-kept for a Hyatt property. Room just had so many cleanliness flaws, scratches on almost ALL furniture, crooked tv, dirty windows, hard bed, small room…Feels kinda like I got robbed, should’ve been half the price I paid.
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 19 日)
Camryn, it's unfortunate to hear your remarks regarding your stay. It's of paramount importance that our guests find our accommodation worth their investment, so we regret any dissatisfaction. We're surprised by your comments on perceived cleanliness and maintenance issues. Your feedback will certainly be taken into consideration as we continually strive to improve. Should you decide to give us another chance, we assure you of our best efforts to enhance your experience.

6/10 (普通)

Janeze

気になった点 : 施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 20 日)
Janeze, your feedback with a neutral rating has been noted. We hope your experience was satisfactory and be assured we're eager to step up our game the next time around. That said, we look forward to offering you our services again and improving upon your overall impression.

6/10 (普通)

Ashanti

カップルで旅行
気になった点 : 施設のコンディションと設備
Convenience
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 18 日)
Ashanti, it seems you found the location of the hotel convenient. We appreciate your feedback and hope to offer you further convenience and comfort in your future visits. Thank you for sharing your experience.

10/10 (非常に良い)

Ka'sha

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I haven't been at the Hyatt House in about 3 years and it still the same with the cleanliness and low noise level. Although it still need a little TLC and some renovation.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 18 日)
Ka'sha, it's delightful to hear that you appreciated the consistent cleanliness and serene environment at Hyatt House Atlanta/Downtown. We always strive to maintain our standards and thank you for your insights about our continuous improvement. We appreciate your loyalty and can't wait for your next visit.

10/10 (非常に良い)

Van Albert

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice!!!
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 15 日)
Van, it's wonderful to hear you had a pleasant stay at Hyatt House Atlanta/Downtown. We hope to see you again soon, providing the same great experience.

6/10 (普通)

Bettie

家族旅行
良かった点 : 清潔度
Very limited amenities
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 14 日)
Bettie, thank you for sharing your feedback. While our offerings may differ from other establishments, we strive to meet the expectations of each guest. We hope to have another opportunity to better serve you in the future.

10/10 (非常に良い)

Nevada

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great hotel definitely would stay there again
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 12 日)
Nevada, it's delightful to know you had a positive experience at Hyatt House Atlanta/Downtown. Your willingness to stay with us again is the highest compliment. We eagerly await the opportunity to welcome you back.

10/10 (非常に良い)

Belinda

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was well kept clean
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 11 日)
Belinda, it's wonderful to hear that you found the Hyatt House Atlanta/Downtown to be meticulously maintained. That's an aspect we take great pride in. Thank you for sharing your positive feedback and we hope to welcome you back soon.

10/10 (非常に良い)

Cathann、London

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Within walking distance to a lot of attractions. Good breakfast and clean facilities. Wifi worked great
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 6 日)
Cathann, we're thrilled to hear that you had an enjoyable stay at Hyatt House Atlanta/Downtown. It's wonderful to know that our convenient location, satisfying breakfast, impeccable cleanliness, and efficient Wi-Fi added to your positive experience. We appreciate your feedback and look forward to welcoming you back soon.

6/10 (普通)

christopher

2024 年 3 月に 1 泊滞在
Isaackからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for your feedback!

10/10 (非常に良い)

Sarah

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good experience
2024 年 2 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 4 日)
Sarah, it's delightful to hear that you had an enjoyable experience at the Hyatt House Atlanta/Downtown. We take pride in providing our guests with memorable stays and it's wonderful to hear we could fulfill that for you. Come back soon!