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Jumbaktas Hotelの口コミ

4 out of 5
Jumbaktas Hotel
ul. Karasakal Erimbetov, 65, Astana

口コミ

8.2

とても良い

評価 10 - 35 件の口コミ中 11 件が非常に良い" "
評価 8 - 35 件の口コミ中 15 件が良い" "
評価 6 - 35 件の口コミ中 8 件が普通" "
評価 4 - 35 件の口コミ中 1 件が不満" "
評価 2 - 35 件の口コミ中 0 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

6.8/10

設備とサービス

8.0/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

6/10 (普通)

Jacek

良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The promised city view turned out to be a view on a wall. Wifi was spotty and restricted, The swimming pool was available for 10000 tenge. Breakfast buffet was basic and not really delicious or nutritious consisting of porridge, sausages, mushrooms, chicken wings, and a limited choice of vegetables.
2024 年 1 月に 2 泊滞在
Jumbaktas Hotelからの返信 (投稿日 : 2024 年 1 月 15 日)
Good day!Thank you for choosing our Hotel!When booking, you should have been warned that the price of standard rooms does not include access to the SPA.The buffet breakfast includes a variety of hot dishes and snacks.We apologize for the any inconvenience during your staying

8/10 (良い)

Alexander

出張
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
astana winter
It is ok but poor room service.
2023 年 12 月に 5 泊滞在

8/10 (良い)

Viktor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Elena

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

6/10 (普通)

Oleg、Clermont

出張
The AC in the room was not working all of 4 days I stayed in this hotel. The sauna, swimming pool and fitness center are very good
2023 年 8 月に 4 泊滞在

8/10 (良い)

Katherine

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Good, not great.
Stayed a week, choose this property for its proximity to my work site. Room was large, clean and comfortable. Staff were mildly helpful, very little English spoken but genuinely attempted to see to needs when they could. Room was VERY quiet given that it overlooked a busy street with many honking motorists. AC only worked some of the time.
2023 年 6 月に 7 泊滞在

8/10 (良い)

DAVID

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 1 泊滞在

4/10 (不満)

Megan

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
The hotel is beautiful and perfectly located, however the staff leaves a lot to be desired. I booked this hotel for the free pool access only to find out that it costs extra unless you are in a “business” room. This was not advertised and I had to get Expedia involved. It does not look like the hotel has updated this tidbit. Another lack of professionalism displayed was housekeeping coming into my room without knocking. I was about to leave within 10 minutes and figured I should jump into the shower. When I came out, (in only a towel), I saw my door wide open, requiring me to go out into the hallway to close it. I then saw that there were two women fiddling around in my mini bar. I am not sure how they did not hear the shower running when they entered, but regardless, instead of excusing themselves for the misunderstanding, (which would have been completely excusable), they just looked at me and kept working as if I was in the way! I had to yell at them multiple times to get out until they finally got the hint. When I returned that night (after having put the “make up my room” sign on the door, I noticed that they did not replace my towels that I had left on the floor for replacement. I unfortunately did not notice this until I was coming out of the shower and saw dirt on my towel as I was drying off. The bed was haphazardly put back together by just draping the comforter on top of the bed. Pillows were left on a chair. Location is great, staff is appalling.

10/10 (非常に良い)

Natalia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything is good.
2023 年 1 月に 2 泊滞在

10/10 (非常に良い)

Elchin

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 3 泊滞在

8/10 (良い)

Pekka

出張
良かった点 : 施設のコンディションと設備、客室の快適度
My usual hotel in astana
Nice hotel with good location and friendly staff. As regular client I would expect to have room with different view as opposite wall ;)
2022 年 9 月に 1 泊滞在

10/10 (非常に良い)

back

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Jumbaktas
2022 年 9 月に 4 泊滞在

10/10 (非常に良い)

myungpil

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 1 泊滞在

8/10 (良い)

Oleg、Clermont

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The location is good. There are a lot of dining options around. The hotel is clean. The amenities are great. The only thing- after the first night I went to breakfast at 7 am and it was not ready till 7.30 am. The person who organized the breakfast either was late to his job or some other problems. Because of this I was late to my meetings in the city 3 hours drive away.
2022 年 8 月に 3 泊滞在

8/10 (良い)

Pekka

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Usually Jumbaktas when in Astana
Te hotle has good location, and very spacious rooms. Everything is ok, and the staff is friendly. Breakfast also ok, but keeping food warm seems to be eternal challenge, and little more selection in juices would be a plus.
2022 年 3 月に 2 泊滞在

10/10 (非常に良い)

Akzhanay

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay
It was an amazing stay. Quiet and clean place, hospitable people, excellent amenities, stuff went above and beyond. Definitely would recommend everybody to stay there!
2021 年 8 月に 3 泊滞在

8/10 (良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Leisure Astana
Friendly and helpful staff, nice location for a stay, the Spa is not free and not directly in the hotel, price is quite expensive for going there..
2021 年 4 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス
Past its best. Intermittent WiFi. Good if you can get a deal but better places available.
2021 年 4 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The gym is very good. Great restaurants nearby- Italian, Asian, German
2019 年 10 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 施設のコンディションと設備、客室の快適度
다른 카드로 결제되지 않아서 불편했다. 호텔에서 결제라고 선택하고 갔음에도 불구하고
2019 年 9 月に 3 泊滞在
Jumbaktas Hotelからの返信 (投稿日 : 2019 年 10 月 2 日)
Dear guest, Thank you for your review! We will try to fix all technical problems. We hope that this issue did not affect on your living in our hotel. We hope to see you again in Jumbaktas. Best regards, Jumbaktas hotel

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 9 月に 8 泊滞在

8/10 (良い)

Julia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 9 月に 4 泊滞在

8/10 (良い)

KEHSIUNG

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good staff service and location, breakfast can be improved
2019 年 6 月に 2 泊滞在
General manager, Bibigul からの返信 (投稿日 : 2019 年 6 月 21 日)
Dear KEHSIUNG, thank you for your feedback and for taking the time to write about your experience. I am truly sorry, that we were not able to meet some of your expectations. I am sure that your future experiences with us will be remarkable. Look forward to welcoming you again. General manager, Bibigul

8/10 (良い)

Ema

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 10 月に 3 泊滞在
Yuliyaからの返信 (投稿日 : 2018 年 10 月 31 日)
Dear Ema, Thank you very much for your review, it is always great to get feedback from our loyal guest. We are glad that our level of service meets all your expectations. We are looking forward to have a chance to welcome you in Jumbaktas Hotel Astana again

10/10 (非常に良い)

Avetik

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 10 月に 2 泊滞在
Yuliyaからの返信 (投稿日 : 2018 年 10 月 30 日)
Dear Avetik, Thank you for choosing Jumbaktas Hotel Astana and taking time to share your positive comments. We are happy to know that you liked our hotel and look forward to welcoming you back again.

6/10 (普通)

宿泊されたお客様

気になった点 : 施設のコンディションと設備、客室の快適度
Old expensive
Old interior...... expensive...... But spa is very good. Spa is Only available 13 years old over.
2018 年 9 月に 1 泊滞在
Yuliyaからの返信 (投稿日 : 2018 年 10 月 17 日)
Dear Guest, Thanks a lot for your kind feedback and for highlighting some of the avantages of staying with us. I am delighted that the Hotel's facilities and services were up to your expectations. We will be hope to see you again in our hotel! With my best regards, Yuliya

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good price/quality rate
2018 年 7 月に 1 泊滞在
Sales manager, Jumbaktas Hotel Astana からの返信 (投稿日 : 2018 年 10 月 3 日)
Dear guest, Thank you for sharing your positive experience in your feedback! We really happy to know that you have enjoyed your staying at our hotel. Hope to see you again at Jumbaktas Hotel Astana! Best regards,

10/10 (非常に良い)

Yulia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Очень доброжелательный, всегда готовый помочь персонал, сотрудники помогали со всеми просьбами и запросами
2017 年 10 月に 2 泊滞在

6/10 (普通)

HYUNSUK

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2017 年 7 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good hotel room, poor bathroom
Tower of a building at a corner of road junction. McDonalds near by. Bathroom very poor size and design Darkened hotel corridors - safety hazard
2017 年 5 月に 3 泊滞在
Dear Guest, Thank you for your review of our hotel! We are sorry that you wasn't satisfied with the design and size of the bathroom. Hope to see you soon at our hotel again!

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This is a very Nice hotel. Comfortable beds and room. Good breakfast buffet. Close to three big shopping centers. Staff was very friendly and they speak English

10/10 (非常に良い)

karen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
extra
My flight arrived at6am and I went to the hotel. Although my room was not available yet they allowed me to stay in the lobby and gave me the free breakfast for that day. When a room opened up at 11am they gave it to me and it was an upgrated room at my regular rate.

6/10 (普通)

Agnesa

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス