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Reviews of Chalet Burlap Furanui

3 out of 5
Chalet Burlap Furanui
Kitanomine cho 13-15, Furano, Hokkaido

Reviews

8.8

Excellent

Rating 10 - Excellent. 52 out of 99 reviews" "
Rating 8 - Good. 36 out of 99 reviews" "
Rating 6 - Okay. 7 out of 99 reviews" "
Rating 4 - Poor. 3 out of 99 reviews" "
Rating 2 - Terrible. 1 out of 99 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely chalet and close to the gondola station ✅👍
Stayed 2 nights in Jan 2024

8/10 Good

Eric

Liked: Staff & service
Stayed 4 nights in Jan 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
Loved our stay at Chalet Burlap! Hotel was not the newest but has a very traditional Japanese rustic charm - very very clean!! We had the traditional tatami rooms which were very nice and comfortable. The staff were always smiley and happy to help and welcome drink in the lobby was a nice touch!
Stayed 4 nights in Jan 2024

10/10 Excellent

Cheuk Kin

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Gini

Stayed 4 nights in Dec 2023

10/10 Excellent

Hilal, Maple Ridge

Traveled with family
Liked: Amenities
Phenomenal stay . The check in was smooth, staff was very helpful. The room was fantastic . Check out was smooth. We love this place . Would definitely stay again
Stayed 1 night in Sep 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Maxine

Stayed 10 nights in Jan 2023

10/10 Excellent

Andreas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little 2 storey villa with enough room for a family of 5. Fully equipped kitchen and laundry. Optional breakfast buffet and main course at the main house were great.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! Excellent staff and service. Always helpful and caring. Great breakfast! Shuttle services were terrific and easy to ski and do other activities. Our kids enjoyed the games in the lobby and overall a great atmosphere. We stayed in one of the cottages and were very comfortable.. Thank you would definitely stay again!

10/10 Excellent

Chan Wing

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and friendly Boutique Hotel in Furano
Our regular Furano hotel was fully booked in July 2022 along with most other hotels in Furano. Our search turned up Chalet Burlap Furanui so we gave it a try. It's a cute boutique hotel just a short walk from the Furano Kitanomine ski area. Free parking across the street, onsen on site along with free happy hour drinks! However, the best feature of this property is the warm and friendly staff that make you feel welcomed! Rates are reasonable and include a hot breakfast. It was a pleasant surprise for us and we would definitely stay again.
Stayed 2 nights in Jul 2022
Response from Adrian on Jul 20, 2022
Thank you so much for your great comment Mr. Ronald and Mrs. Marri! And also thank you for giving us the opportunity to serve you. We wish you had a good time at Furano, and we look forward to seeing you again in the future!

10/10 Excellent

marsha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We are a family of 3 and stayed in cottage 001. It had everything we needed. The breakfast was amazing.
Stayed 4 nights in Feb 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfortable and great value for money.
Excellent stay. A very clean and functional chalet. It has everything you need. Very nice ofuro. Excellent breakfast. The breakfast cook seems to be a chef. Maybe he is. Most outstanding was the friendly and super helpful staff. Highly recommended!
Stayed 2 nights in Oct 2021
Response from Adrian on Oct 11, 2021
Dear Robert, Thank you very much for your kind comment! We are happy that you were satisfied with the stay. Also thank you for fixing our door too! Ww wish you have a good time in Furano and look forward to seeing you again next time and our whisky is always reserved for you! :) Kind regards, Adrian

10/10 Excellent

Piers, Moray, Scotland

Traveled with family
Liked: Staff & service
Staff brilliant so helpful, puck us up from drop off, fab onsen, lovely breakfast, 5 miniute walk to slopes😃will be back❤
Stayed 13 nights in Jan 2020
Response from Chalet Burlap Furanui Okuno on Feb 19, 2020
Hello, Thank you so much for staying with us and taking time to write a review! We are thrilled to serve customers and try our best. Also, I got a message from Shige! He would like to say thank you for giving a bottle of whisky :) Hope to see you again.

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Our stay at Chalet Burlap was amazing. From the beginning we met Akemi and Fuzuki who were so nice to be greeted by when we walked in from the snow. Fuzuki spoke wonderful English and was such a gem and such a pleasure to speak to. Both Akemi and Fuzuki both provided excellent customer service for everything we needed. We also had nice experiences with the hotel managers Adrian and Shige. Now to the room which was extremely clean and everything we needed was there. They provided a free shuttle for everywhere we wanted to go so that was definitely a five star rating. The accomodation was close the restaurants and shops all within a short walking distance. And they provided complementary plum wine which was so nice. We also met Carla and another gentleman who I can’t remember his name. He was kind enough to lend us his green umbrella so that we could take the photo of the scene from Tottoro. Thank you so much. Couldn’t have done it without your umbrella. We felt the hotel was very family oriented and not a commercial process driven hotel which we felt warm and welcoming everyday we went out and returned. The hotel had a washer and dryer for a small fee which Was a really big helped. The onsen was also a nice experience. also, the house cleaning team was great, they were busy bees everyday and always smiled and greeted you and bowed their heads. Keep up the good work ladies. Overall, the stay was fantastic and I’ll give the hotel and service staff the max star rating.
Stayed 8 nights in Jan 2020
Response from Chalet Burlap Furanui Fuzuki Okuno on Feb 11, 2020
Greetings from Furano, Thank you so much for staying with us and taking time to give us an amazing review!! All of us are so happy to know that you and your family enjoyed a lot in Furano and had many experience. These nice words will for sure keep us motivated. Once again, we all see you soon and please come by when you visit Japan :) Hugs!

8/10 Good

FRANK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for skiers
Location is good (close to ski resort) Service was nice and friendly
Stayed 1 night in Jan 2020
Response from Okuno on Feb 10, 2020
Greetings, Thank you for staying with us and taking time to give us a nice review! We always try to help our guests as much as possible so we are happy that you found our service was nice and friendly! Once again, thank you so much for staying with us! Hope to see you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Close to snowfields with a couple of restaurant and bars nearby.
Stayed 3 nights in Feb 2020
Response from Okuno on Feb 7, 2020
Greetings, Thank you for staying with us and taking time to give a nice feedback! Hope to see you again!! Once again, thank you for staying with us!

10/10 Excellent

CaseyFamily, Sydney

Liked: Cleanliness, staff & service
The staff are really friendly and helpful. We love the free shuttle services to and from the ski slopes and the Furano Station. The lodge is very clean, cozy, has a piano and games for the kids. The location is great for Kitanomine zone, close to shops, restaurants and ski hire. The rooms are good size. There isn’t anything that we don’t like about the lodge although the aircon seems to be a bit old fashioned and hard to keep the room at the right temperature. Overall we would highly recommend this place to our friends.
Stayed 7 nights in Dec 2019
Response from Okuno on Jan 14, 2020
Greetings, Thank you for staying with us and the feedback. All the staff is committed to keeping our property clean,so we are happy that you mentioned it! So sorry that the aircon seemed it didn't work well. Housekeepers will check it and might replace it to new one. Once again, thank you so much for choosing our hotel and we look forward to see you again:)

10/10 Excellent

KAORI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cozy hotel!
Very friendly cozy hotel. Location is really nice! Breakfast is nice. They cook breakfast when we had seat. Onsen floor is not so comfortable. They need to put some cleaning mop to wipe the wet floor. Overall good to stay and enjoy winter sports!
Stayed 3 nights in Dec 2019
Response from Okuno on Jan 7, 2020
Thank you for choosing our hotel. We really appreciate your comment. As you mentioned about Onsen floor, first of all, thank you for your varuable opinion. We will try to improve this problem as much as possible. Hope you will choose our hotel again when you come to Furano next time.

10/10 Excellent

Siewhuey Tanny

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room; Small towels
Our room was large, especially by Japanese standards, and there was a little annex with desk and fridge and TV. However, the bathroom was very small, even by Japanese standards. It was not a capsule bathroom; it was built small. I wondered why they did not take six inches from annex and make bathroom bigger.
Stayed 4 nights in Jul 2019
Response from Joshua on Aug 3, 2019
Gratitude for your compliment.It is our honor to hear that you feel comfortable in the room,however we sincerely apologize for the unsatisfied experience of bathroom,bathroom really do play a role on building up a better image. We will strictly considerate the issue of bathroom in this year’s autumn as we are going to have a renovation.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Small wiffy bathroom
When we checked into our room, we noticed a mild, unpleasant smell in the bathroom. I thought of asking to change rooms, but seeing as the bathroom was perfectly clean, I decided the smell was probably from the plumbing system in the hotel and likely to be the same in all rooms. The air freshener spray supplied in the room did help, as did leaving on the extractor fan in the bathroom
Stayed 1 night in Jul 2019
Response from Joshua on Aug 1, 2019
Gratitude for your review. We apologize for the unpleasant issues that you had experience in our hotel. We will have a renovation in autumn, facilities and equipment like pipes,boilers and a variety of related parts will be replaced. We assume that the stench comes from the pipe.We surmise that the issue will be settle after the renovation.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Shige on Jul 23, 2019
お客様へ この度は当館へのご宿泊及びお褒めの評価を頂きましてありがとうございました。 またいつかお会い出来る日を楽しみにお待ちしております。 Dear Guests, Thank you for staying in our hotel and your kindly compliment. We look forward to seeing you someday.

8/10 Good

ももよ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Dera

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
我們過了晚上11:00後到酒店check in，還有前枱人員很友善服務我們。無論是整潔度，內外環境及服務都令我們很滿意，簡直賓至如歸的感覺。如果有下次再到富良野旅遊，我都會再住此酒店。

4/10 Poor

KOSAKU

Disliked: Cleanliness, property conditions & facilities
温泉の特性なので仕方がないがお湯はぬるい。 ハッピーアワーがあり時間も長いのでこの点はよい。
Stayed 1 night in Jul 2023

8/10 Good

ミドリ

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

8/10 Good

KEIICHI

Liked: Cleanliness, staff & service, room comfort
素敵でご飯美味しいペンション
富良野スキー場近く。車で来る場合は問題なし。従業員の方々がとても親切ですが、朝ご飯が美味しい。トロン温泉もあり、のんびり出来ました。唯一の課題は水回り。水を流す音がうるさいです。
Stayed 2 nights in Jul 2023

10/10 Excellent

KENNY

Stayed 4 nights in Jan 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Akari

Stayed 1 night in Sep 2022

8/10 Good

RYOSUKE

Stayed 1 night in Sep 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
朝食がおいしい
宿泊時に部屋に少しガソリン？っぽいくさい臭いがずっとあった。理由は不明だが、コロナで通路側の窓を常時開けておりその近辺にあったボイラー設備からかもしれない。 大浴場はあるが小さめ、部屋には小さいトイレ・シャワーのみのユニット構造で、シャワーユニットが洗面も兼ねるため使い勝手が悪い。気分的にリラックスできずに過ごしていたが、翌朝の朝食は期待を上回っていた。 富良野の野菜料理、メロンなどこれぞ北海道という新鮮な食材がたっぷりと使われていて非常においしかった。 部屋はいまいちであったが、朝食は非常に満足でき、結果的にいい気分で出発できた。
Stayed 1 night in Aug 2022

8/10 Good

SHIGEKI

Stayed 1 night in Aug 2022
Response from 予約担当　麦倉 on Aug 7, 2022
Shigeki 様 この度は当館へのご宿泊および評価のご投稿ありがとうございます。 またのご来館をスタッフ一同楽しみにお待ちしております。

6/10 Okay

AYAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Motoaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもゆっくりできました．
Stayed 1 night in Jul 2022
Response from 予約担当　麦倉 on Jul 20, 2022
Motoaki 様 この度は当館へのご宿泊および口コミのご投稿ありがとうございます。 当館ではゆっくりご滞在頂けたとのことで嬉しく思っております。 またお会い出来る日を楽しみにお待ちしております。

10/10 Excellent

MAKIKO

Stayed 1 night in Jul 2022
Response from 予約担当　麦倉 on Jul 8, 2022
MAKIKO 様 この度は当館へのご宿泊および口コミのご投稿ありがとうございます。 満天の評価を頂き大変嬉しく思っております。 当館でのご滞在はご満足頂けましたでしょうか？ また富良野へお越しの際はお立ち寄り頂ければ幸いです。 いつの日かまたお会いできる日を楽しみにお待ちしております。

10/10 Excellent

tsutomu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また行きます
フロントの方が愛想が良く 朝食のスタッフも良かったです また富良野に泊まる時は必ず行きます。 ウェルカムドリンクのウィスキーも嬉しかった
Stayed 1 night in Mar 2022
Response from Reservation Team / Shige on Mar 10, 2022
Tsutomu 様 この度は当館へのご宿泊および口コミのご投稿ありがとうございます。 お褒めの言葉を頂けたこと、対応させて頂いたスタッフ皆嬉しく思っております！ また来シーズンお会い出来る日を楽しみにお待ちしております。

8/10 Good

KYOKO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

ryota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの皆さんがとても親切で、気持ち良く滞在出来ました。
Stayed 3 nights in Dec 2021
Response from CHALET BURLAP FURANUI / Shige on Jan 6, 2022
Ryota様 この度は当館へのご宿泊およびクチコミのご投稿ありがとうございます。 また来シーズンもお会い出来る日を楽しみにお待ちしております。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

リョウ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても綺麗で、お風呂最高でしたね。 ただ一泊2食のプランも欲しかったかな。
Stayed 2 nights in Sep 2021
Response from 予約担当　麦倉 on Sep 30, 2021
リョウ様 この度は当館へのご宿泊および口コミのご投稿を頂きましてありがとうございます。 夕食の件ではご希望に沿えず申し訳ございません。 あいにくではございますが当館では人員や食材管理の点から夕食の提供をしておりません。 そのためご宿泊のお客様は、富良野市内のレストランに行かれたりコンビニ等で済まされたりしておられます。 しかしながら夕食を提供できない分、朝食に力を入れております！ ぜひまた富良野へお越しの際には、当館へお越し頂ければ幸いです。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔感があり、部屋も靴を脱いでくつろげるスペースがありました。鏡がシャワー室にしかないのが残念でしたが、それを超えるものがあったので満足です。トロン温泉もキレイでラベンダーの洗顔などが置いてありました。
Stayed 1 night in Aug 2021
Response from 予約担当　麦倉 on Aug 29, 2021
この度はCHALET BURLAP FURANUIをご利用頂きまして誠にありがとうございます。 また心温まるコメントを頂き大変嬉しく思っております。 鏡の件ではお客様にご不便をお掛けし、申し訳ございませんでした。確かにリビングルームに鏡の前で座れるようなスペースがあれば、メイク等も落ち着いてできますね。この件は全スタッフと共有し対策を考えて参ります。貴重なご指摘を頂きありがとうございます。 トロン温泉の脱衣所に用意しておりますラベンダーの洗顔等は、近隣の芦別市で製造されている『NONNO』という商品で、多くのお客様にご好評頂いております。 また富良野へお越しの際はぜひ当館へお立ち寄り頂ければ幸いです。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
リゾート地でこの安さ。スタッフも心温まる方で良かったです。温泉あったので良かったですが、部屋の水の出が悪くて困りました。
Stayed 1 night in Aug 2021

10/10 Excellent

SHOTA

Stayed 1 night in Aug 2021
Response from Shige on Sep 19, 2021
SHOTA様 この度は当館へのご宿泊および高評価を頂きまして誠にありがとうございます。 またのご来館をスタッフ一同心よりお待ちしております。

10/10 Excellent

MOTOKO

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from フロント　麦倉 on Sep 21, 2020
お客様へ この度は当館へご宿泊頂きありがとうございました。 高評価を頂き大変嬉しく思っております。 今回のお客様のご旅行が素晴らしい思い出になるよう願っております。 また富良野へお越しの機会がございましたら当館へお立ち寄り頂ければ幸いです。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from 統括主任　麦倉 on Sep 11, 2020
この度は当館へご宿泊頂きありがとうございました。 そして貴重なお時間を割いて当館へのご評価を頂きまして重ねてお礼申し上げます。 再度富良野へお越しの機会がございましたら当館へお立ち寄り頂ければ幸いでございます。