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Reviews of Golden Mansion Aparthotel

3 out of 5
Golden Mansion Aparthotel
Huidekoperstraat 21-23, Amsterdam

Reviews

7.6

Good

Rating 10 - Excellent. 34 out of 118 reviews" "
Rating 8 - Good. 44 out of 118 reviews" "
Rating 6 - Okay. 23 out of 118 reviews" "
Rating 4 - Poor. 10 out of 118 reviews" "
Rating 2 - Terrible. 7 out of 118 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Aleks

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The property is in a good condition. The employees are amazingly helpful and friendly. I think the only problem was the cleaning. I understand that it’s a busy aparthotel so it might be difficult to clean fast before the guests arrive. But there was long, black woman hair on my pillow as well as dirts on the floor. Other than that I would definitely come back and stay here again.
Stayed 5 nights in Mar 2024

4/10 Poor

JESUS MANUEL

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very low-average apartment to stay
I stayed in room 12. Nice for 2 people not for 4. Good heated system. The suppletory bed (couch) was comfy. What isn't good is the pillows, I asked for a flat pillow because the one we had was extra high but unfortunately they have only this kind of high, hard pillows. There was a window in the bedroom in the ceiling. The system to open the curtain didn't work or the receptionist didn't know how to use it. No toaster in the kitchen appliances. Very limited kitchen stuff to use properly in the kitchen. I couldn't close the couch during the day so the space for 4 adults inside the living room area was small. Not enough space to leave the hand luggage (we didn't have suitcases). No space for the raincoats for 4 people (the wardrobe is small)... Some switches were not working properly. Some lights were broken or not working. Very noisy room. The main door of the hotel doesn't close properly so everyone has to slap very strong the door to close it so they make noise all day and night. Please fix that problem urgently. They didn't replace coffee or tea bags during our 4-day stay. No shampoo, only a bottle of gel in the shower for body and hair (no good quality). The location was good.
Stayed 3 nights in Jan 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Very dirty room. Walls had cobwebs and dead bugs. Bed sheets were stained with dirt and blood.
Stayed 6 nights in Oct 2023

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude terrible staff
Room stunk of smoke and fish! Asked to change room but he want to charge an extra €50! We checked out, no refund given & we lost our money !
Stayed 1 night in Oct 2023
Response from Siavash on Nov 2, 2023
Dear, Thanks for your comment. Our staff are not rude, but they are professional. Because they follow our rules and not just accept all you wanted doesn't make them rude or terrible. You paid for a studio room and you received a studio room. According to our staff the room was OK, yet we do understand that you might be more sensitive. As we didn't have any other Studio room we offered you a Deluxe room, and of course you need to pay for the difference. The 50 was also a rate with discount, not even the actual price difference. Best regardsGM Team

8/10 Good

Suzanne Laura

Stayed 3 nights in Sep 2023

10/10 Excellent

steven

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Sep 2023

4/10 Poor

Ailish

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Lucila

Stayed 2 nights in Jul 2023
Response from Golden Mansion Apartment on Aug 6, 2023
Dear Lucia,Really appreciate for giving us your feedback. Kind RegardsTeam G M

10/10 Excellent

Dylan

Traveled with family
Liked: Cleanliness, room comfort
Amsterdam hotel for backpackers
Golden mansion was another hotel I stayed in during my 21 day backpacking trip. I was new to Amsterdam and the staff were very accommodating, helpful and quite nice. The room satisfied our needs to excess. Everything was diligently cleaned prior to our stay. Kitchen accommodations came in nicely once we found a Lidl just down the street. I’d be happy to stay here again!
Stayed 2 nights in Jun 2023
Response from Golden Mansion Apartment on Jul 12, 2023
Dear valued guest,Greetings from Golden Mansion Apatment. Thank you so much for your compliment. We are glad that you enjoyed our services and amenities. We always focus on our values which is personal, instinctive, and renewal. We believe that each guest is unique to us. So do you. We try to treat each and every guest of us in a distinctive manner. Regards

10/10 Excellent

Elle Abigale

Liked: Cleanliness, amenities, property conditions & facilities
very convenient and quiet
Stayed 2 nights in May 2023
Response from Golden Mansion Apartment on Jun 13, 2023
Thank you for reviewing us. Looking forward for your visit here again. Team Golden Mansion Apartment

10/10 Excellent

Rudich

Traveled with family
Liked: Cleanliness, room comfort
Exelent location, kitchennete...
Stayed 4 nights in May 2023
Response from Golden Mansion Apartment on Jun 13, 2023
Thank you for reviewing us excellent. Looking forward for your visit here again. Team Golden Mansion Apartment

6/10 Okay

Verified traveler

Traveled with family
Stayed 1 night in Apr 2023
Response from Golden Mansion Apartment on Jun 13, 2023
Thank you for reviewing us. If is there any suggestion you can share with us. Looking forward for your visit here again. Team Golden Mansion Apartment

10/10 Excellent

Brandon

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Simple and pleasant space to stay while you adventure around town. 3 guests, pretty comfy, bathroom was great.
Stayed 3 nights in Jun 2022

10/10 Excellent

ioan

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022
Response from reception on Apr 29, 2022
Hello Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, GM Staff

10/10 Excellent

Rhea

Liked: Cleanliness, room comfort
Very nice
Very nice with kitchen and dine in area highly recommended
Stayed 1 night in Nov 2021
Response from reception on Mar 5, 2022
Dear Guest, Thanks for your feedback. We apologize for any inconvenience we may have caused you and thank you for your cooperation. Sincerely, GM Staff

6/10 Okay

marc

On arrival our sofa bed was broken, and was so complicated that even if it werent broken, trying to change it from a bed to a sofa during the day wouldve been unmanagable. the handsanitizer station at the bottom of the stairs was always empty. Great location for getting around.
Stayed 2 nights in Nov 2021
Response from reception on Dec 4, 2021
Dear Guest, Thanks for your feedback. We would like to inform you that we are taking action on the matter to get it resolved. I apologize for any inconvenience we may have caused you, and thank you for your cooperation. Sincerely, GM Staff

8/10 Good

Verified traveler

Business traveler
k
Value for money
Stayed 1 night in Aug 2020
Response from reception on Sep 12, 2020
Dear Guest, Thanks for your feedback. Sincerely, GM Staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

8/10 Good

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Serena on Mar 7, 2020
Dear Guest, Thanks for your feedback. Sincerely, GM Staff

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Disappointing
We booked with my partner an early Valentine’s Day stay, it was meant to be studio apartment with separate living space, double bed and full size fridge. We wanted to cater for ourselves. Instead, we got a tiny standard room, with two single beds pushed together, broken toilet, dishwasher and hob extractor and no space to move about. I went downstairs to complain and was told there were no rooms available for that night... so we were forced to stay there! We were moved the following day but still that pretty much ruined the first day of us being in there! All I can say, avoid room 14!
Stayed 2 nights in Feb 2020
Response from Reception on Feb 12, 2020
Dear Guest, Thanks for your feedback. We are very sorry that you had a bad experience. We would like to inform you that we are taking action on the matter to get it resolved. I apologize for any inconvenience we may have caused you, and thank you for your cooperation. Sincerely, GM Staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from GM Team on Nov 25, 2019
Dear Guest, Thanks for your feedback. Sincerely, GM Staff

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located in a central area. Main problem : no parking. So we had to find a spot every day. The solution the hotel offers is to have it parked elsewhere for a $26 fee a day.
Stayed 4 nights in Oct 2019
Response from reception on Nov 1, 2019
Dear Guest, Thanks for your feedback. Sincerely, GM Staff

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
the only dislike was a restriction of 10pm -5am on anyone either in your apartment or any noise ...the guy on the door when we came home each night was over the top and that was off putting ...the apartment itself and location fab but we felt restricted with what was almost a curfew
Stayed 3 nights in Sep 2019
Response from Reception on Sep 20, 2019
Dear Guest, Thanks for your feedback. Sincerely, GM Staff

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Great Location
Great location - the apartment was small but adequate - there was not air conditioning - but fans provided worked well
Stayed 2 nights in Jul 2019
Response from Reception on Sep 20, 2019
Dear Guest, Thanks for your feedback. Sincerely, GM Staff

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is too dark and front desk staff are so rude! Knocking so loud as of no respect for privacy and not welcoming at all and rude! Property is already too small and no line of communication with the staff, no in house phone or intercom which makes misunderstandings happen a lot. Overall rating rubbish!! Not worth my money for all the stress we got from this place! I booked for a holiday not torture chamber! 👎
Stayed 3 nights in Aug 2019
Response from Golden mansion team on Aug 18, 2019
Dear Guest, Thank you for the information about our staff and the hotel, we will do our best to improve all of our services and hope that you see our improves in your next visit.

4/10 Poor

Amit, Israel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were assigned to a wrong room Amenities were not working No TV for the boys for 3 days Window shades did not block early light and ruined sleep in the very early morning hours
Stayed 4 nights in Aug 2019
Response from Reception on Aug 16, 2019
Dear Guest, Thanks for your feedback. We are very sorry that you had a bad experience. We would like to inform you that we are taking action on the matter to get it resolved. I apologize for any inconvenience we may have caused you, and thank you for your cooperation. Sincerely, GM Staff

6/10 Okay

Miranda, Arizona

Liked: Cleanliness
Disliked: Room comfort
Ok place
We felt uncomfortable with all the fees that were threatened. The check in agent was ok, the check out agent was much friendlier. The bed was really hard/firm. No working air conditioner so we didn’t sleep much.
Stayed 1 night in Jun 2019
Response from Reception on Jun 24, 2019
Dear Guest, Thanks your for feedback. We are very sorry that you had a bad experience. We would like to inform you that we are taking action on the matter to get it resolved. I apologize for any inconvenience we may have caused you, and thank you for your cooperation. Sincerely, GM Staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Reception on Jun 10, 2019
Hello Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, GM Staff

8/10 Good

Grzegorz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent apartment hotel in a very good location. Good for a short tourist visit.
Stayed 3 nights in Apr 2019
Response from Reception on May 4, 2019
Hello Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, GM Staff

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centeral Location, walking distance to most of the attractions
Stayed 1 night in Apr 2019
Response from Serena on Apr 15, 2019
Hello Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, GM Staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019

10/10 Excellent

Amethyst

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, kind and helpul staff!!!
The receptionist was kind enough to help us although we checked in very late! I just love the room and its more than spacious for me and my husband. We will surely come back to this hotel! Thank u
Stayed 1 night in Dec 2018
Response from Serena on Jan 3, 2019
Hello Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, GM Staff

8/10 Good

Yusuf

Nice cosy apartment, nice hot spacious shower and bathroom, coffee maker in room worked well and made nice coffee, beds were comfortable and no trouble throughout the stay. Overall v.happy with our stay here.
Stayed 3 nights in Nov 2018
Response from Golden Mansion Apartment Staff on Nov 28, 2018
Hello Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, GM Staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to all attractions. Walking distance. Very nice 24 hours front desk. The apartment was on the first floor, a little dark, but other than that, it was really nice. Parking was available on the street.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Overall an excellent place to stay at a good budget.
Stayed 6 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've been to Amsterdam several times and always enjoy it. The accommodation was located in a good area not to far from local attractions and easy access to Afas Live and Ziggo Dome concert venues.
Stayed 4 nights in Nov 2017

8/10 Good

Amy, NI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price
We were happily surprised by the room when we arrived, because we weren't expecting much for the price. It was basic, but clean and had everything needed. It was a little noisy at night, but no more so than any other hotel in a big European city. It's walking distance from the Heineken experience and museums, so perfect for anyone there for those.

6/10 Okay

Rayan

Disliked: Property conditions & facilities, room comfort

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Staff & service
Customer Service
As soon as we got to this apartment to check in there was no one in the office. We had to wait for at least 1.5 hour for someone to come. Customer service sucks

8/10 Good

Jeremy

Liked: Cleanliness, property conditions & facilities
Suitable for a group of college kids
The location was right near public transportation, which made traveling around easy, it just got a little chilly at night so we tended to call Ubers. The sofa beds were not very comfortable but we made do with them for the 3 night stay. My friends had some complaints about not being able to change the temperature on the shower which I figured out, but in their defense it was difficult to twist the knob and find the right temperature that wasn't too hot or cold.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was cold, staff looked unhappy

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We couldn't get much cold water in the shower and when we did was basically a after 10 minutes of trying

6/10 Okay

Em

Liked: Staff & service
Disliked: Room comfort
about a 30 minute walk to the centre
Overall the apartment was nice I think we just got unlucky with our room as it was so small, and felt too cramped. I came away with red rashes on my arms and my legs from the towels or bedding. Bathroom was probably the nicest part of the apartment as the shower was really nice! It is about 30 minute walk to the centre with trams very local about 2 minute walk. Bed was fairly comfortable but the pillows were not. Very sore shoulders and neck at the end of our trip! Quite a nosy but clean place to stay.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Brilliant weekend. No hassle and fantastic room and facilities

8/10 Good

Georgia, London

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, very cosy and warming.
Great stay for a long weekend. Hotel was lovely very cosy and clean. Just a bit nosy.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
The appartment had little crockery. Had to drink a glass of wine from a tea cup. They had bad lights in the room and felt like it was on its return.

8/10 Good

Rajendra, Mumbai, India

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good guest house.
The Room No. 20 given to us at first was on the top floor and we had to climb 45 steep steps to access it. If we wanted to contact the reception / caretaker there was no intercom / telephone and the person (from Surinam at the reception) refused to give us any phone number saying it was against Company policy. I a 72+ years old man (my wife is 68+)had to go up and down to point out that the shower was only giving us hot water, the lamp was broken, how to operate the coffee maker, the micro wave oven, etc. When we requested for a chan we were informed there was no vacancy and he would leave a message to try to change it next day. The bedroom roof being sloping I a 5ft. 11in. male bumped my hed repeatedly and was unable to sleep. On the next day the extremely helpful Chinese lady at the reception was kind enough to chnagee the room to No. 11 on the ground floor but even here the shower was only giving us hot water. My wife suggested that to cut costs why have such thick towels when thinner ones (which are energy saving when washing) are available. We would also suggest that some detergent be kept in the room so that the dishes can be washed as they are not enough for the diswasher.Further in Spain and France they have a second Bidet in addition to the toilet seat in which we can wash the bottom and this will save a lot of toilet paper.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

a.khalifa, cairo

Disliked: Staff & service, property conditions & facilities, room comfort
A bad experience.
When i was checking out they asked me to pay 50 euros because i stayed 1 hour after the check out time.