Premium Room, 1 King Bed, City View, Executive Level | Living area | LED TV
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Reviews of Gateway Hotel and Conference Center at Iowa State University

3 out of 5
Gateway Hotel and Conference Center at Iowa State University
2100 Green Hills Drive, Ames, IA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1002 reviews" "
Rating 8 - Good. 253 out of 1002 reviews" "
Rating 6 - Okay. 70 out of 1002 reviews" "
Rating 4 - Poor. 30 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Barb

Liked: Amenities, property conditions & facilities
Beautiful
Stayed 1 night in May 2024
Response from Rhonda E on May 15, 2024
Thank you, Barb, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope to see you again

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds easy walk down to campus
Stayed 2 nights in May 2024
Response from Rhonda E on May 13, 2024
Thank you, Chery., for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. Thank you for your kind words. We hope you will come back again.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed her before. Excellent every time we go! Highly recommend! No better place in Ames
Stayed 2 nights in May 2024
Response from Rhonda E on May 13, 2024
Thank you, Jeffrey, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. Thank you for your kind words. We will see you next time.

10/10 Excellent

Kelvy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with everything
Stayed 4 nights in May 2024
Response from Rhonda E on May 13, 2024
Thank you, Kelvy, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope you will come back again.

10/10 Excellent

Sophia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel to stay in Ames. The rooms are very modern and the staff is friendly. One thing I didn’t like is I had asked for room service and I came in to unmade beds. I called about it and they had said you had to ask for ‘full service’. I didn’t know there was a difference and was disappointed to come into the unmade beds after a day out. (Fresh made beds is something I love about hotel rooms). So if you want your beds made- you have to ask for that. Otherwise they will only give you fresh towels and take your garbage. I will go back here as it is always clean and the beds are comfortable!
Stayed 2 nights in May 2024
Response from Rhonda E on May 13, 2024
Thank you, Sophia, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. Next time you stay just ask for "Stay over service, " I have spoken with the housekeeping manager and now we will be making sure beds get made as long as there is nothing on the bed, but stay over service when we are super busy is by request only and if they have the time to do it with flipping rooms as well. We hope you will come back again.

10/10 Excellent

Jennifer, Eagan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rhonda E on May 13, 2024
Thank you, Jennifer, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope you will come back again.

10/10 Excellent

Margy

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Rhonda E on May 13, 2024
Thank you, Margy, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope you will come back again.

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, we stay here when visiting our daughter at school. It’s clean, rooms are updated and the breakfast is great!
Stayed 1 night in May 2024
Response from Rhonda E on May 13, 2024
Thank you, Rene, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. Thank you for your kind words. We hope you will come back again.

6/10 Okay

Anil

Liked: Staff & service, amenities
Disliked: Cleanliness
Bathroom was sticky
Stayed 1 night in May 2024
Response from Rhonda E on May 8, 2024
Thank you, Anil, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We apologize for any inconvenience of a sticky floor. We are looking into it. We hope you will come back again.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 2 nights in May 2024
Response from Rhonda E on May 7, 2024
Thank you, Scott, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We look forward to having you back.

10/10 Excellent

Steven, Littelton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
remodeled property and clean and quiet. Staff was great
Stayed 1 night in May 2024
Response from Rhonda E on May 7, 2024
Thank you, Stevn, for taking the time to do a review and for your kind words. We are pleased to hear that you enjoyed your stay. We look forward to having you back.

2/10 Terrible

kristie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
With Expedia, I booked a room king bed on executive floor however, when I checked in, I was given a double queen room walked back down, exchange the room to be put a second time in the wrong room very dissatisfied with staff working and my experience
Stayed 1 night in May 2024
Response from Rhonda E on May 7, 2024
Thank you, Kristie, for taking the time to do a review. We apologize that you were put into the wrong room type. We have been having issues with the king features coming through as a double when booking through a third party, so I apologize for that inconvenience. We are working with Expedia on fixing this issue.

10/10 Excellent

Dwipen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Rhonda E on May 6, 2024
Thank you, Dwipen, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope you will come back again.

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place
Stayed 1 night in Apr 2024
Response from Rhonda E on Apr 29, 2024
Thank you, Angie, for taking the time to do a review. We are pleased to hear that you enjoyed your stay, We hope that you will stay with us again.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay every time I'm in Ames visiting my son at ISU.
Stayed 1 night in Apr 2024
Response from Rhonda E on Apr 29, 2024
Thank you, Jessica, for taking the time to do a review. We are pleased to hear that you enjoyed your stay, We hope that you will stay with us again.

10/10 Excellent

Adam

Stayed 1 night in Jan 2024
Response from Rhonda E on Apr 29, 2024
Thank you, Adam, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope you will come back again soon.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Feb 2024
Response from Rhonda E on Apr 23, 2024
Thank you, Chrisy, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope that you will stay with us again.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rhonda E on May 13, 2024
Thank you, Shawn, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope you will come back again.

10/10 Excellent

Traci

Liked: Cleanliness, amenities
M
Stayed 1 night in Apr 2024
Response from Rhonda E on Apr 23, 2024
Thank you, Traci, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope that you will stay with us again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, quiet.
Stayed 1 night in Apr 2024
Response from Rhonda E on Apr 22, 2024
Thank you, Michelle, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope you will come back again.

10/10 Excellent

Molli

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, staff was very helpful
Stayed 2 nights in Apr 2024
Response from Rhonda E on Apr 18, 2024
Thank you, Joseph, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. Glad to hear our staff was great. We hope you will come back and see us again soon.

6/10 Okay

Brittany

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I really wanted to love this hotel because the staff were amazing. However, the beds were absolutely awful. We did not get any sleep! Also, the pool and hot tub are in poor condition. Not impressed.
Stayed 1 night in Apr 2024
Response from Rhonda E on Apr 17, 2024
Thank you Brittany, for taking the time to do a review. We are pleased to hear that the staff was amazing. We apologize for the beds and the pool/hot tub. We will look into that.

8/10 Good

Chris

Stayed 1 night in Apr 2024
Response from Rhonda E on May 6, 2024
Thank you, Chris, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope you will come back again.

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property that has been recently renovated. The room was clean and very quiet. Parking was close to the facility and close to my room. The only thing that was not ideal was that the mattress was very firm and uncomfortable to sleep on.
Stayed 1 night in Apr 2024
Response from Rhonda E on Apr 15, 2024
Thank you, Jennifer, for taking the time to do a review. We are pleased to hear you enjoyed your stay. We hope that you will come back again.

4/10 Poor

Bridget

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Apr 2024
Response from Rhonda E on Apr 29, 2024
Thank you, Bridget, for taking the time to do a review. We are pleased to hear that you enjoyed your stay, We hope that you will stay with us again.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel build with concrete thus it's quiet.
Stayed 2 nights in Apr 2024
Response from Rhonda E on Apr 8, 2024
Thank you, Jeffrey, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope that you will stay with us again.

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique layout of hotel!
Stayed 1 night in Apr 2024
Response from Rhonda E on Apr 11, 2024
Thank you, Tom,, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope that you will choose Gateway in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to places we wanted to go. Restaurant in hotel was very nice.
Stayed 1 night in Apr 2024
Response from Rhonda E on Apr 8, 2024
Thank you, Mary, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We are thrilled to hear that you enjoyed our restaurant. We do have some amazing cooks. We hope that you will stay with us again.

10/10 Excellent

Tracey

Stayed 1 night in Apr 2024
Response from Rhonda E on Apr 29, 2024
Thank you, Tracey, for taking the time to do a review. We are pleased to hear that you enjoyed your stay, We hope that you will stay with us again.

10/10 Excellent

Brittni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious rooms for an affordable price! We will definitely be back!
Stayed 1 night in Apr 2024
Response from Rhonda E on Apr 8, 2024
Thank you, Brittni, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope that you will stay with us again.

6/10 Okay

Melanie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The updated rooms are good and clean. Beds are comfortable. The front desk staff are not friendly seemed not to want to be there. Limited restaurant opening times super disappointing I chose this hotel because for the restaurant and didn’t eat there once in 3 days as the times we wanted too it wasn’t open. 😡
Stayed 3 nights in Mar 2024
Response from Rhonda E on Apr 2, 2024
Thank you, Melanie, for taking the time to do a review. We apologize for the inconvenience of the restaurant not being open. We do have limited hours on Sunday and Mondays. We also apologize for the staff acting like they don't want to be here as this is unacceptable.

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was very pleasant with lots of hospitality! The over place was clean and pleasant.
Stayed 1 night in Mar 2024
Response from Rhonda E on Apr 1, 2024
Thank you, Carrie, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope that you will stay with us again.

10/10 Excellent

Angie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the 6th hotel I have stayed at in Ames. I come to see my son on campus several times a year. This was by far the best hotel I've stayed at.
Stayed 1 night in Mar 2024
Response from Rhonda E on Apr 1, 2024
Thank you, Angie, for taking the time to do a review. We thank you for your kind words. We are pleased to hear that you enjoyed your stay with us. We hope that you will come back and see us again. If you are here quite often, please go to the guestbook and sign up for rewards.

10/10 Excellent

kristie

Stayed 1 night in Mar 2024
Response from Rhonda E on Apr 22, 2024
Thank you, Kristie, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We hope you will come back again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, modern! Updated😊
Stayed 1 night in Mar 2024
Response from Rhonda E on Mar 29, 2024
Thank you, Jennifer for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope that you will come back again.

6/10 Okay

Stefanie

Traveled with family
Disliked: Staff & service, property conditions & facilities
Odd skunk like smell near the elevators. Large prom like event going on during our stay at the convention center, but parking was not reserved for those staying at the hotel - we were told to park on the street. While I found a spot in the lot on the other side of the property, I came out the next day to my rental car having been hit (twice) and scratched. Hotel said I parked at my own risk and there was nothing they could do.
Stayed 2 nights in Feb 2024
Response from Rhonda E on Mar 27, 2024
Thank you, Stefanie, for taking the time to do a review. We apologize for the inconvenience of parking, we did have a big banquet group in, and they had individual parking. Unfortunately, that is not something that we can control, and our parking is an open lot. We will work on having better parking. Unfortunately, you are parking at your own risk and need to take it to your insurance. Again, we do apologize for any inconveniences this caused.

6/10 Okay

Selle

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Rhonda E on Mar 27, 2024
Thank you, Selle, for taking the time to do a review. We are pleased to hear that you enjoyed your stay for the most part. If there was anything we could do to improve your stay, please let us know.

8/10 Good

Brionne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms were well decorated and clean! The staff was very welcoming and friendly. When we return to Ames, we’ll definitely stay here again!
Stayed 1 night in Mar 2024
Response from Rhonda E on Mar 25, 2024
Thank you, Brionne, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Leslie

Stayed 2 nights in Mar 2024
Response from Rhonda E on Apr 15, 2024
Thank you, Leslie, for taking the time to do a review. We are pleased to hear you enjoyed your stay. We hope that you will come back again.

10/10 Excellent

Tammy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for a business meeting and all was good. The rooms were clean and comfortable. The meeting rooms were nice and easily accessible. The staff were all very friendly and helpful. I have stayed here several times and it never disappoints. It is easy to get to Campus, Jack Trice, Hilton and downtown Ames. I will be staying here next time I’m overnight in Ames.
Stayed 1 night in Mar 2024
Response from Rhonda E on Mar 25, 2024
Thank you, Tammy, for your kind words. We are glad you enjoyed your stay with us. It is always nice to have repeat guests and glad to hear you will be back.

10/10 Excellent

Lorenzo, Maple Park

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel next to ISU
Stayed 1 night in Mar 2024
Response from Rhonda E on Mar 25, 2024
Thank you, Lorenzo for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope you come back and see us again.

8/10 Good

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rhonda E on Apr 9, 2024
Thank you, Tara, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope you come back and see us again.

6/10 Okay

Amber, Norwalk

Stayed 2 nights in Mar 2024
Response from Rhonda E on Apr 1, 2024
Thank you, Karilyn, for taking the time to do a review. We are pleased to hear that you enjoyed your stay with us. We do apologize for anything that was not up to your standards. We hope you will come back and see us again.

10/10 Excellent

Todd, Brookfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay nice rooms
Stayed 3 nights in Mar 2024
Response from Rhonda E on Mar 6, 2024
Thank you, Todd, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope to see you again.

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff is great, restaurant is good.
Stayed 2 nights in Mar 2024
Response from Rhonda E on Mar 4, 2024
Thank you, Katrina, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope that you will come back again.

10/10 Excellent

Darin

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great newly remodeled rooms
Stayed 1 night in Feb 2024
Response from Rhonda E on Feb 26, 2024
Thank you, Darin, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope you will stay again in the future.

10/10 Excellent

Tamara

Stayed 1 night in Feb 2024
Response from Rhonda E on Mar 22, 2024
Thank you, Tamara, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope to see you again.

8/10 Good

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lounge area and friendly breakfast staff. The room could be cleaner. Overall it was clean, but dust and dirt in the corners make it seem not as clean as it could be.
Stayed 2 nights in Feb 2024
Response from Rhonda E on Feb 21, 2024
Thank you, Peggy, for taking the time to do a review. We do apologize for the inconvenience with the dust and dirt. We hope that you will stay again.

8/10 Good

jessica

Stayed 2 nights in Feb 2024
Response from Rhonda E on Mar 22, 2024
Thank you, Jessica, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope to see you again.

8/10 Good

jessica

Stayed 1 night in Feb 2024
Response from Rhonda E on Mar 22, 2024
Thank you, Jessica, for taking the time to do a review. We are pleased to hear that you enjoyed your stay. We hope to see you again.