Studio Suite, 1 Bedroom | Private kitchen | Coffee/tea maker

Reviews of The Querque Hotel

3 out of 5
The Querque Hotel
1760 Menaul Rd NE, Albuquerque, NM

Reviews

8.0

Very Good

Rating 10 - Excellent. 992 out of 2160 reviews" "
Rating 8 - Good. 574 out of 2160 reviews" "
Rating 6 - Okay. 279 out of 2160 reviews" "
Rating 4 - Poor. 129 out of 2160 reviews" "
Rating 2 - Terrible. 186 out of 2160 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you drive up to the property and see the initial sign from the street, it looks a little sketchy. However, that is deceiving. The property is just fine. It was just two of us. The breakfast every morning was nice too. Stayed here for 3 nights. Nothing crazy but got the job done. I would recommend staying on the top floor, opposite end of the lobby. Great room. Staff was great too. Very kind and professional. We will definitely be staying here again when we pass through.
Stayed 3 nights in May 2024

6/10 Okay

Deland

Liked: Staff & service
Quite
Stayed 1 night in May 2024

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was what we were looking for as an overnight rest stop. Would stay again.
Stayed 1 night in May 2024

10/10 Excellent

Virgil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in May 2024

10/10 Excellent

Jorge, Modesto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet environment, very cleaned room
Stayed 1 night in May 2024

8/10 Good

Millard

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very limited breakfast
Stayed 3 nights in May 2024

2/10 Terrible

carolyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service. Front desk young lady needs better customer service training. Beware.
Stayed 1 night in May 2024

10/10 Excellent

Lynn, Melstone

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay! Close to food, fuel, and quiet! Everything was well maintained and staff was very pleasant and helpful! Definitely will be back and would recommend!
Stayed 1 night in May 2024
Response from Jessica on May 13, 2024
Thank you for the awesome review, Lynn! We look forward to seeing you again!

6/10 Okay

Benjamin

Traveled with family and small children, Traveled with pets
The hotel is aging, could use some repairs. Walking down the hall and stairwells you could smell pot and cigarettes. Beer bottle cap on floor when we came in. Breakfast was simple and small, kids enjoyed muffins and yogurt.
Stayed 2 nights in May 2024
Response from Jessica on May 13, 2024
We appreciate your feedback, Benjamin. We are in the process of modernizing the hotel, so look for changes to come!

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy access friendly staff and nice size rooms
Stayed 1 night in May 2024
Response from Jessica on May 13, 2024
Thank you for your feedback, Stephen! We look forward to seeing you back!

10/10 Excellent

Pamela

Jacuzzi was out..breakfast would be better w more selections and staff was awesome!! Thank you
Stayed 2 nights in May 2024
Response from Jessica on May 13, 2024
Thank you for your feedback, Pamela! Come back and see us!

10/10 Excellent

Eskedar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to be in NM. Everything you need in one place! The staff are courteous and helpful! Highly recommend it!
Stayed 4 nights in May 2024
Response from Jessica on May 13, 2024
Thank you for your awesome feedback, Eskedar! We look forward to seeing you back!

10/10 Excellent

Matthew

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great central location. Affordable and clean, good peace of mind with security driving the lots at night
Stayed 2 nights in May 2024
Response from Jessica on May 12, 2024
Thank you for your feedback, Matthew! Come back and see us!

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was rude, the door was not working. The beds were small.
Stayed 1 night in May 2024
Response from Jessica on May 13, 2024
We appreciate your feedback, Julia. I apologize for the not so welcoming experience you received with us. We aim to provide all guests with a warm, enjoyable experience and it seems we have missed the mark here. Please contact us if you would like to discuss your stay further.

6/10 Okay

Lynn

Stayed 1 night in May 2024
Response from Jessica on May 12, 2024
We appreciate your feedback, Lynn. Come back and see us!

2/10 Terrible

Laay

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a lot of insects in the room, nasty bathrooms, not even cleaned the coffee machines, not used clean sheets and blankets and pillow covers. I got lots of bug bites from the nastiest hotel. Front desk lady was so rude at the time of check in and also when called from the room for assistance. Elevators were not working and they gave room on 3rd floor even when I told them my mother can’t walk too long and can’t climb up the stairs. They didn’t understand the situation and not even tried to help. Then also they gave room in the last hallway and that also on 3rd floor and had my mom walk all the way. Such a crowded breakfast area and not enough place to seat and eat. Just awful. Not at all what I paid for. Even when they give rooms for free I wouldn’t go or recommend this nastiness hotel ever.
Stayed 1 night in May 2024
Response from Jessica on May 14, 2024
We appreciate your feedback, Laay, and I am sorry we did not meet your expectations. When you checked in, our hotel was already at 98% occupancy, with no ground floor rooms available. Had we been made aware that you needed a ground floor room prior to your arrival, we could have ensured you received one. Management also went to inspect the room that you were in and found no insects nor signs of them. Our breakfast area includes 3 dining areas, so I apologize for any confusion there.

2/10 Terrible

Laay

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a lot of insects in the room, nasty bathrooms, not even cleaned the coffee machines, not used clean sheets and blankets and pillow covers. I got lots of bug bites from the nastiest hotel. Front desk lady was so rude at the time of check in and also when called from the room for assistance. Elevators were not working and they gave room on 3rd floor even when I told them my mother can’t walk too long and can’t climb up the stairs. They didn’t understand the situation and not even tried to help. Then also they gave room in the last hallway and that also on 3rd floor and had my mom walk all the way. Such a crowded breakfast area and not enough place to seat and eat. Just awful. Not at all what I paid for. Even when they give rooms for free I wouldn’t go or recommend this nastiness hotel ever.
Stayed 1 night in Apr 2024
Response from Jessica on May 13, 2024
We appreciate your feedback, Laay, and I am sorry we did not meet your expectations. When you checked in, our hotel was already at 98% occupancy, with no ground floor rooms available. Had we been made aware that you needed a ground floor room prior to your arrival, we could have ensured you received one. Management also went to inspect the room that you were in and found no insects nor signs of them. Our breakfast area includes 3 dining areas, so I apologize for any confusion there.

10/10 Excellent

Brian, Daly City

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from Jessica on May 12, 2024
Thank you, Brian! Come back and see us!

8/10 Good

William

Traveled with family
The property is in a very depressed area. I didn’t feel safe outside at night.
Stayed 1 night in May 2024
Response from Jessica on May 12, 2024
We appreciate your feedback, William, and I am sorry that you did not feel safe during your stay. We have security that patrols the hotel to ensure the safety of our guests. If you would like to discuss your stay further, please contact us.

8/10 Good

Jacquelyne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in May 2024
Response from Jessica on May 13, 2024
Thank you, Jacquelyne! Come back and see us!

10/10 Excellent

kitty, los alamos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet,safe, convenient, good service, reasonable price.
Stayed 1 night in May 2024
Response from Jessica on May 13, 2024
We appreciate your feedback, Kitty! Come back and see us!

6/10 Okay

William

Liked: Cleanliness
I liked it fine for what I needed an affordable room a quick overnight. It’s older and a bit tired.
Stayed 1 night in May 2024

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 1 night in May 2024
Response from Jessica on May 12, 2024
Thank you for your feedback, Mary Beth! Come back and see us!

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor water pressure in the shower
Stayed 1 night in May 2024
Response from Jessica on May 9, 2024
Thank you for your feedback, Dana. I have notified maintenance about the water pressure issue you experienced. I appreciate you bringing it to our attention. Come back and see us!

8/10 Good

Gia

Traveled with family
Liked: Cleanliness, staff & service
I like the pool and gym together
Stayed 2 nights in May 2024
Response from Jessica on May 9, 2024
Thank you for your feedback, Gia! Come back and see us!

10/10 Excellent

Rebecca

Nice
Stayed 1 night in May 2024
Response from Jessica on May 9, 2024
We appreciate your feedback, Rebecca! Come back and see us!

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the quick breakfast they have I only wish they had waffles and eggs other than that everything was great.
Stayed 1 night in May 2024
Response from Jessica on May 8, 2024
We appreciate your feedback, Frank! We look forward to seeing you back!

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed a few days, check in was great we loved our room and the atmosphere of the hotel it felt safe and comfortable. We will definitely choose this for our next stay in Albuquerque.
Stayed 5 nights in Apr 2024
Response from Jessica on May 8, 2024
That's what we like to hear, Angel! We look forward to seeing you back!

10/10 Excellent

Margie

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Jessica on May 9, 2024
Thank you for your feedback, Margie! Come back and see us!

8/10 Good

MARISSA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great room for the price. My only complaint is that upon arrival (mid week at check in time), the people next door to us also arrived with the loudest, yappiest dogs I've ever heard. I didn't realize the hotel was pet friendly & that's great but I didn't want to sleep next to yappy dogs all night. Luckily they were accommodating & promptly moved our room. Otherwise, for the price, it was a comfortable stay.
Stayed 1 night in Apr 2024
Response from Jessica on May 8, 2024
We appreciate your feedback, Marissa! I am glad we were able to get you a nice, quiet room and we look forward to seeing you back!

8/10 Good

lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good, quiet and clean over night stay. Breakfast leaves something to be desired. Older hotel but has been updated
Stayed 1 night in May 2024
Response from Jessica on May 8, 2024
We appreciate your feedback, Lisa! Come back and see us!

10/10 Excellent

Virgil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was so helpful get job
Stayed 1 night in May 2024
Response from Jessica on May 8, 2024
Thank you for your feedback, Virgil! We look forward to seeing you back!

10/10 Excellent

jerry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was clean, safe, and affordable. Recommended.
Stayed 3 nights in Apr 2024
Response from Jessica on May 8, 2024
Thank you for the awesome review, Jerry! Come back and see us!

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gal who checked me in was a sweetheart and I enjoyed my stay. Slept great. Would definitely stay here again!
Stayed 1 night in May 2024
Response from Jessica on May 8, 2024
Thank you for the great review! I agree, Maddie is a sweetheart! We look forward to seeing you back!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Jessica on May 8, 2024
Thank you for your feedback, Thomas! Come back and see us!

10/10 Excellent

Tonya, Kirtland

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is good to stay at if your doing a weekend or day trip. Price is good and I never have an issue while I stay here. Only thing is they only offer a continental breakfast. If your not picky about breakfast, this place is good to stay at. Other than that, the place is good to stay at.
Stayed 1 night in May 2024
Response from Jessica on May 8, 2024
Thank you for your feedback, Tonya! Come back and see us!

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms big hotel but great experience
Stayed 1 night in Apr 2024
Response from ella on May 6, 2024
Thank you, Alexis!! We appreciate your feedback and look forward to seeing you back!

4/10 Poor

Jimmy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast needs to be more variety!!! They only served mini pancakes for breakfast and coffee
Stayed 1 night in Apr 2024
Response from E on May 6, 2024
I'm sorry you feel that way. We do not advertise breakfast on the website for that reason. It is only a complimentary breakfast not a continental breakfast

10/10 Excellent

Christopher, Overland Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised to see negative reviews for this property. We had a very pleasant stay with no issues. We were mostly just there for a night's sleep and a quick breakfast in the morning but had only positive experiences. It was much better than I expected based on the price. We were there on a Sunday night, so maybe things get a little rowdier on the weekends.
Stayed 1 night in Apr 2024
Response from ella on May 6, 2024
Thank you, Christopher!! We appreciate your feedback and look forward to seeing you back!

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped here for one night on the way to TX. It was perfect for us. I wouldn’t advise walking to any nearby locations from the hotel though. The area is a little shady looking and I don’t mean “shaded by trees.” About a mile drive to decent restaurants and other things. We ate at the nearby Applebees which was really good. The hotel also has a very decent free breakfast every morning. We will definitely be staying here on our trip back. Probably for 3 nights.
Stayed 1 night in May 2024
Response from Ella on May 6, 2024
Thank you, Stephanie!!! We appreciate your feedback and look forward to seeing you back!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are friendly and the facility is very clean.
Stayed 1 night in May 2024
Response from ella on May 6, 2024
Thank you, Christine! We appreciate your feedback and look forward to seeing you back!

6/10 Okay

kimberly

Stayed 2 nights in Apr 2024
Response from Jessica on May 8, 2024
Thank you, Kimberly. Come back and see us!

8/10 Good

Shantea

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad at all I will be back to stay my kids enjoyed the pool
Stayed 2 nights in Apr 2024
Response from Jessica on May 8, 2024
Thank you for your feedback, Shantea! We look forward to seeing you back!

4/10 Poor

Colleen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was rude and pool and jacuzzi were disgusting.hot tub was nasty and bloody towels in the pool area.
Stayed 1 night in Mar 2023
Response from Jessica on May 8, 2024
Colleen, I have noticed that your reservation with us was over a year ago - I am not sure if you are reviewing the correct property. Please contact us with any questions.

4/10 Poor

Laura

Traveled with group
Disliked: Amenities, property conditions & facilities
The room could’ve been cleaner. Whats worse was that our AC unit didn’t work at all. Wouldn’t recommend.
Stayed 1 night in Apr 2024
Response from Jessica on May 8, 2024
We appreciate your feedback, Laura, and I am sorry for the issues you experienced during your stay. Had we been made aware of the issues with the AC in your room, we would have moved you to a different room. I appreciate you bringing this to our attention so that maintenance can repair the issue for future guests. We hope you will give us another chance in the future.

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to walk to several nice dinner options. Friendly staff
Stayed 1 night in Apr 2024
Response from Jessica on May 8, 2024
Thank you, Angela! Come back and see us!

8/10 Good

Mylyle

Liked: Cleanliness, staff & service
I loved it, I've stayed here for the past 2 years for the gathering of the nation's pow wow and it was wonderful.
Stayed 5 nights in Apr 2024
Response from Jessica on May 8, 2024
That's what we like to hear, Mylyle! We look forward to seeing you next year!

6/10 Okay

Kevin

Traveled with pets, Traveled with family
Liked: Staff & service
The staff at the Querque were very good. However they were having issues with electrical problems when we got there. The hotel is older and some of the rooms are not that clean. We did not feel that safe because the area is run down but it looks like they're trying to make it better. The breakfast could have been way better but it was limited.
Stayed 1 night in Apr 2024
Response from Jessica on May 8, 2024
We appreciate your feedback, Kevin, and I hope that the added security helped ease your mind. We are constantly updating the hotel, so look for more changes to come!

8/10 Good

Laura

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jessica on May 8, 2024
Thank you for your feedback, Laura! Come back and see us!

10/10 Excellent

Demarquis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk service was pristine.
Stayed 4 nights in Apr 2024
Response from Jessica on Apr 29, 2024
We appreciate your feedback, Demarquis! We look forward to seeing you back!