Booked a week at this hotel and paid for family room with pool view. The room was definitely not what we expected, probably 2*. No hairdryer, no iron, none of the usual shampoos etc you would normally find. Went out to check the balcony view to find construction work everywhere - no pool in sight and a slight glimpse of the sea behind some building work and cranes. In the morning we were woken by construction work. Went to complain at reception, the guy said he will change the room for pool view.. went to check it out and was still the same situation however now we had a view of a small unused pool - nothing like the pictures. We then complained AGAIN, this time we managed to get the room we had originally paid for. Was much better than the previous two. Don’t understand why they didn’t give us the room in the first place.
Then there was the drama with an iron, they only had one apparently which is used by everyone in the hotel. We managed to get hold of it and was told we could keep hold of it, but then by evening after returning from a trip out, we received an angry call from reception to immediately return the iron. When we asked for it again two days later, the woman at reception angrily replied “NO WAY”
Reception staff were really really rude, they do not know how to speak to their guests. I’ve actually ran out of space now but I have so much more to complain about. AVOID if you want to have a stress free holiday.