Dear Guest,We appreciate you taking the time to share your feedback regarding your recent stay at Vagia Beach Apartments, Apartment #2. We sincerely apologize for the unpleasant experience you had during your stay, and we want to address the concerns you raised.First and foremost, we want to assure you that cleanliness and hygiene are our top priorities. We take great pride in providing a clean and comfortable environment for our guests. We were genuinely surprised to read your comments about the cleanliness issues you encountered in your apartment. Upon your arrival, the room was thoroughly cleaned and sanitized to ensure a hygienic environment. We understand that pests can be a nuisance, especially in a coastal area, and we take proactive measures to control them. However, we regret that you had to face this issue during your stay. Regarding your specific points:1. **Mosquitoes:** We are located in a natural environment close to the beach, and while we take measures to prevent mosquitoes, sometimes they can still find their way in. We apologize for any inconvenience caused.2. **Kitchen and Bathroom:** We are genuinely sorry to hear about the state of the kitchen and bathroom. We offered to clean the apartment twice during your 3-day stay, but unfortunately, you declined our assistance. We would have been more than happy to address any concerns immediately if given the opportunity.3. **Cleanliness:** We take your feedback seriously and will investigate the cleanliness issues you mentioned. Our cleaning staff is trained to maintain high standards, and we will reinforce our training to prevent similar situations in the future.4. **Uninvited Guest:** We sincerely apologize for the presence of the cockroach you mentioned. We have taken immediate action to inspect and treat the affected areas to prevent any recurrence.We understand your frustration, and we genuinely regret that your experience did not meet your expectations. Your feedback is invaluable to us, and we will use it to improve our services and facilities. We hope that you might consider giving us another chance in the future to provide you with the exceptional experience that the majority of our guests have come to expect from Vagia Beach Apartments.Thank you for bringing these matters to our attention, and please accept our sincere apologies once again.Warm regards,Vagia Beach Apartments

Thank you ever so much for your kind words dear Christopher! All the best to you and your girl!