サウナ、スチームサウナ、マッサージ / トリートメント ルーム
利用可能日を確認

シェラトン アディス ラグジュアリー コレクション ホテル アディス アベバの口コミ

5 out of 5
シェラトン アディス ラグジュアリー コレクション ホテル アディス アベバ
Taitu Street, Addis Ababa

口コミ

9.0

とても素晴らしい

評価 10 - 167 件の口コミ中 105 件が非常に良い" "
評価 8 - 167 件の口コミ中 45 件が良い" "
評価 6 - 167 件の口コミ中 10 件が普通" "
評価 4 - 167 件の口コミ中 4 件が不満" "
評価 2 - 167 件の口コミ中 3 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

9.2/10

設備とサービス

9.0/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 12 月に 1 泊滞在

8/10 (良い)

yaktokyo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
広い敷地を持つ高級ホテル
敷地はとにかく広く、プールの他、ジョギングトラックまであります。庭も部屋も綺麗で、夜は音楽と噴水のショーが豪華でした。
2017 年 12 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
落ち着いた佇まい
ホテルの佇まいとサービスは一流、入り口からエントランスまでの距離長いため、外と遮断されている。ヨシとするか否かは滞在者の目的により違うだろう。フィットネスの施設が無いのは残念
2017 年 7 月に 2 泊滞在

10/10 (非常に良い)

Rimitree

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
見事なバラの咲き誇る庭園のバルコニーから市街が一望出来ます。
アフリカNO.1のホテルと噂されるだけあって、ホテルのゲートをくぐると見事な空間が演出されています。ロビー内の噴水が奏でる水音に、外界の喧騒が忘れさられます。皇帝の別荘を自由に楽しめるように設計された佇まいのホテルです。朝食、コーヒーブレーク、ディナー、バー、ライブ、ディスコ、スパ、プールと多彩に楽しめる素晴らしい空間に目を見張ることでしょう。エチオピアのアートも必見です。

10/10 (非常に良い)

HYUNA

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
첫 아프리카 방문을 기억에 남게해준 호텔
처음으로 아프리카 방문하는거라서 긴장되고 걱정되었는데 Sheraton Hotel에 머무는 기간동안 편안함과 안정을 누렸습니다. 하루에도 수차례 방응 정리해주었고 호텔안을 다니다가 마주치는 직원들은 항상 밝게 웃으며 인사해주었습니다. 시설이 약간은 오래된 느낌도 있었지만 건물의 스타일과 전빈적인 분위기가 나름의 고풍스러움과 편안함을 선사했습니다. 다른분들의 경험을 참고하여 아침식사 패키지를 미리 확인하여 오해가 없게하였고, 손님이 와서 미팅을 해야하는데 공개된 장소는 어수선해서 곤란하여 마지막 하루는 4층에 있는 Executive Lounge를 이용하기위해 $55(USD)추가로 지불하고 업그레이드 하여서 점심식사, 저녁식사를 제공받는 서비스를 이용하고 미팅도 진행했습니다. 아침식사는 1층에서 뷔페스타일로하는 패키지가 이미 가입 되었지만 4층에서 식사를 이용했고 오믈렛등을 요청하면 동일하게 준비해 주므로 편하고 조용하게 4층에서 식사를 하고 그곳에서의 숙박을 마무리했습니다. 공항셔틀이 있어서 너무 편하게 공항을 오고간것도 좋았습니다.
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Tiondra

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Tiondra

2024 年 1 月に 1 泊滞在

8/10 (良い)

Zakia

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I did my reservation through Expedia. At check-in the receptionist forgot to take the deposit. I thought that it was made automatically when I did my reservation online. I then decided to have my breakfast. A lady asked about my room number. Everything was fine so far, until I signed the check. The waiter told me that I didn’t have any credit at the hotel. I wasn’t sure about what was happening. I told him that I already checked in. He looked at me and went to talk to his superior. Since that moment all the staff was looking at me as if I did something wrong. All eyes were on me as if I was about to escape, and for what? A plain breakfast of less than 30 USD.! At the moment I was leaving, the same lady who asked about my room number, took the phone and called one of the waiters. He immediately came running after me. He said Mum something is wrong, and that I should follow him to the reception. I never felt so humiliated in my life. I went to the reception and the receptionist apologized and asked for my credit card and proceeded with the deposit. The waiter was still standing there as if he was escorting a thief. Later on I went for a walk inside the hotel and passed by the pool and when I tried to enter the pool, someone from the hotel told me that I have to pay to get inside!!!!. He was so rude that I didn’t even have time to explain that I was a guest. The management has to review the staff behavior, except for the receptionists who were very nice and helpful.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Diane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Elegant hotel with excellent service.
2023 年 9 月に 2 泊滞在

8/10 (良い)

Temesgen

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
After room service They don’t take out their food trays and glass out all day long and night in our room. Also they didn’t change the bedsheets until we asked them repeatedly.
2023 年 8 月に 3 泊滞在
Selamawit Alemuからの返信 (投稿日 : 2023 年 8 月 8 日)
Dear Temesgen,Thank you for sharing your comments with us, as we were not able to find your stay at the Sheraton Addis. Kindly send as the booking detail so that we can investigate further on the given comments. Best regardsSelamawit AlemuDirector of revenue management

10/10 (非常に良い)

Abebe

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Keep it up
2023 年 4 月に 1 泊滞在

8/10 (良い)

Jenny Beate

2023 年 3 月に 1 泊滞在

8/10 (良い)

Zeleke Alebachew

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the environment, I like the view
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Albert

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful facility. Staff were amazing… everyone I met was exceedingly helpful and friendly. Airport shuttle was a breeze. Very, very nice by any standards.
2023 年 2 月に 5 泊滞在

10/10 (非常に良い)

Ayana

2023 年 1 月に 2 泊滞在

8/10 (良い)

Gbolahan

10/10 (非常に良い)

Aleshilign

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This property is in the heart of the city with beautifully kept sprawling gardens , water fountains, great restaurants, bars , spa , gym and swimming pool. What makes this property amazing is its amazing staff. From the door man to front desk and room service ….. they are the heart of the place .a bid Thank you for all them for making my family vacation great !
2022 年 8 月に 7 泊滞在
SHERATON ADDIS ABABAからの返信 (投稿日 : 2022 年 8 月 13 日)
Dear Aleshilign, Thank you for taking the time to give us such a wonderful rating and for your comments. Happy guests, their ratings, reviews and comments are always great to receive. We are delighted to know that you enjoyed your time with us and it will be a pleasure sharing your rating and comments with the team. If there is anything that we can do to make your next visit even better, please do let us know. We all hope to welcome you back to Sheraton Addis Ababa soon. Regards, Dean Menzies Director of Operations

10/10 (非常に良い)

Yewondwossen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A hotel that functions in a tough environment
Consistently good service. Back up sysytmes worked effectively during power and water outages.
2022 年 7 月に 12 泊滞在

8/10 (良い)

Ahmed

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We have a
2022 年 7 月に 6 泊滞在

10/10 (非常に良い)

Abele

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The best hotel with awesome customer service
Firstly I want to say thank you to all the staff i interacted with especially the front desk staff Zelalem and Nebiyu for making this an awesome stay for my dad and me. The hotel was comfortable and clean. There are a couple of bars/restaurants on the premises that are modern with a relaxed ambiance. Great parking area. The view on site was great to just walk around with your loved one. The customer service was the best I have seen (I have visited multiple hotels in different countries) which adds to the Sheraton Addis being the best hotel I have ever stayed at. If you are in Addis for Business or pleasure you have to stay here for at least one night to experience the view, great breakfast, and to wind down for a bit from the hustle and bustle. I will definitely return during my visits to Addis.
2022 年 6 月に 2 泊滞在
SHERATON ADDIS ABABAからの返信 (投稿日 : 2022 年 7 月 4 日)
Dear Abel, Thank you for taking the time to give us such a wonderful rating and naming some of our exceptional associates. Happy guests, their ratings, reviews and comments are always great to receive. We are delighted to know that you enjoyed your time with us and it will be a pleasure sharing your rating and comments with the team. If there is anything that we can do to make your next visit even better, please do let us know. We all hope to welcome you back to Sheraton Addis Ababa soon. Regards, Dean Menzies Director of Operations

10/10 (非常に良い)

Abdi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sheraton was and still is the best hotel I've ever stayed at!
2022 年 5 月に 1 泊滞在

10/10 (非常に良い)

Wolfgang

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hervorragender Service, sehr freundliches Personal.
2022 年 3 月に 2 泊滞在

10/10 (非常に良い)

Hendrik

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was amazing, clean, safe, and the facility was immaculate! The restaurants were excellent and the service from all staff was amazing! I will definitely stay there again!
2022 年 2 月に 4 泊滞在

10/10 (非常に良い)

SUKHDEV S

2021 年 5 月に 3 泊滞在

4/10 (不満)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
We are young Ethiopian couples from U.S.A , we went back home for a week vacation. We only stayed here one night. Apparently if you talk to the stuff in Amharic, you will be treated like crap. They only respect other nationals staying there. We were told checkout time differently. We were told the pole is not free because they assumed we don’t have a room. They assume without asking. Please give your front desk people more diversity treating. We expect more from big hotel like this.
2021 年 5 月に 1 泊滞在

10/10 (非常に良い)

Meskerem

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Customer service is excellent throughout the hotel.
2021 年 4 月に 5 泊滞在

10/10 (非常に良い)

Elias

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was amazing
2020 年 9 月に 2 泊滞在

10/10 (非常に良い)

Khaldon

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best Hotel in Addis Ababa
The Sheraton Addis is always my only option when I am at addis ababa, it offers everything a 5 star hotel should. Its really amazing im every way. I do think however is that becoming too classic and needs some new decors, but nonetheless its a remarkable hotel
2020 年 2 月に 7 泊滞在

10/10 (非常に良い)

Tian

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful hotel
It’s a beautifully hotel. The jogging trial is nice; the food is good and spa is great.
2020 年 2 月に 4 泊滞在

10/10 (非常に良い)

Belayneh

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 1 泊滞在

10/10 (非常に良い)

TS、Newport Beach, CA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The grounds are amazing with beautiful gardens and places to walk.
2020 年 1 月に 2 泊滞在

10/10 (非常に良い)

Tugrul

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Yardımsever iyi elemanlar daima yardıma hazırlardı.
2020 年 1 月に 2 泊滞在

10/10 (非常に良い)

Akinlolu

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great luxurious hotel Excellent and friendly staff Beautiful Exterior Amazing place
2019 年 12 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2019 年 11 月に 2 泊滞在

8/10 (良い)

Stephanie

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable, but suspicious food
The Sheraton is easily the nicest hotel I’ve ever staid in, and I saved a bit of money by eating their happy hour for dinner. The hotel was quiet and comfortable, and the service great. It’s close to the airport, but you’ll otherwise need taxis to get around. The grounds are filled with flowers, and there’s an amazing jogging path on property, as well as a pool and a playground for the kiddos. Foodwise, I have some questions, as myself and several other people came down with food poisoning during our conference. Of all the places to get food poisoning, however, this was by far the comfiest.
2019 年 11 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 1 泊滞在

10/10 (非常に良い)

david

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The Sheridan in Addis Ababa is unbelievable! It is truly a luxury hotel. Beautiful grounds, great restaurants, comfortable beds and wonderful service. I can’t say enough good things about it. We loved it and were sad to leave.
2019 年 10 月に 1 泊滞在
SAHからの返信 (投稿日 : 2019 年 10 月 28 日)
We are very glad that you had a great stay. Thank you for your comment.

10/10 (非常に良い)

berhan

2019 年 8 月に 15 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 6 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス
Room size is great food is good the spa is run down and masseuse aren't great plus rooms have a lot of noise coming from outside sound of pool engine or something like that
2019 年 6 月に 1 泊滞在

8/10 (良い)

kit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 5 月に 1 泊滞在
ADDLCからの返信 (投稿日 : 2019 年 5 月 29 日)
Thank you for your review.

8/10 (良い)

kit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 5 月に 1 泊滞在
ADDLCからの返信 (投稿日 : 2019 年 5 月 29 日)
Thank you for your review.

10/10 (非常に良い)

Alan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fabulous hotel
Great hotel. One of the best we have stayed in throughout the world. Excellent service and restaurants and pool area even a shop to buy roses for my wife. An absolute Oasis after a week in the bush
2019 年 4 月に 1 泊滞在
SAHTLCからの返信 (投稿日 : 2019 年 5 月 7 日)
Thanks for staying with us. We are delighted to know that you enjoyed your stay!

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really good hotel with a large complex including pools, play area, running course, gym and spa area. There are a couple of shops on the ground floor for souvenirs and booking tours. Staff were very friend and helpful. There is a security check at the entrance and also scanners before entering the hotel. I was travelling for work and my hand tools were not allowed on the hotel. This was slightly unusual but understandable.
2019 年 4 月に 3 泊滞在
SAHTLCからの返信 (投稿日 : 2019 年 4 月 30 日)
Thanks for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Natan、Los Angeles, us

出張, カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel rooms are clean and beautiful. The hotel itself has several amenities as well as beautiful gardens. Great location.
2019 年 4 月に 4 泊滞在
SAHTLCからの返信 (投稿日 : 2019 年 4 月 30 日)
Thanks for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Mikael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 3 月に 2 泊滞在
SAHTLCからの返信 (投稿日 : 2019 年 5 月 7 日)
Thank you

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
Very accommodating staff Executive lounge the highlight
2019 年 3 月に 1 泊滞在
SAHTLCからの返信 (投稿日 : 2019 年 5 月 7 日)
Thank you

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Hotel is fine. The best spot is the executive lounge—great food and service. Gym is very basic and dated. Whole hotel could use refreshing. Service all great though.
2019 年 3 月に 2 泊滞在
SAHTLCからの返信 (投稿日 : 2019 年 5 月 7 日)
Thank you

10/10 (非常に良い)

Nicole

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful oasis in Addis
Beautiful property, excellent service-best hotel in Ethiopia hands down. Cannot wait to stay again!
2019 年 2 月に 5 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel is fine. However, person that did the check-in was careless and put on my crecit card a pre-authorization of $3400 for a single night stay!
2019 年 1 月に 1 泊滞在