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Reviews of Motel One Aachen

Motel One Aachen
Kapuzinergraben, Aachen, NRW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 98 out of 166 reviews" "
Rating 8 - Good. 51 out of 166 reviews" "
Rating 6 - Okay. 10 out of 166 reviews" "
Rating 4 - Poor. 4 out of 166 reviews" "
Rating 2 - Terrible. 3 out of 166 reviews" "

9.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
The location, on the edge of the historic city, was perfect. Easily walkable to everything. Beautiful lobby/restaurant. Rooms are somewhat small, but practical storage areas & room for hanging some clothes. Beds very comfortable. Be aware that there is no coffee maker, water or glasses in the room.
Stayed 2 nights in May 2024

10/10 Excellent

Linda

Stayed 1 night in May 2024

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in several hotels throughout our trip through Europe, and Motel One Aachan was by far my favorite!! It was so clean, conveniently located to the town centre and local transportation, and the front desk clerk spoke perfect English, which was very much appreciated! The beds were incredibly comfortable too!
Stayed 1 night in Jan 2024

10/10 Excellent

Carl, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Good value for the price and quality.
Stayed 2 nights in Jan 2024

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Maria ines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Motel One was fantastic, we loved our stay here. Room was modern and comfortable. Fantastic location in Aachen within an easy walk to the cathedral and right down the street are multiple bus stops - super convenient!!
Stayed 3 nights in Sep 2023

8/10 Good

Freddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Robin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Douglas

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Less than ten minutes from center of town, cathedral, and other sites. Friendly, helpful staff. Convenient dining options along the street or around the corner. But electronic lighting system has seen better days. It can be cranky, difficult to operate, and unpredictable results.
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, room was nice
Stayed 6 nights in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, terrific interior design, clean and functional rooms, super bar - can't ask for much more...
Stayed 2 nights in Jul 2023

10/10 Excellent

Carl, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic!
Stayed 3 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel. Perfect location
Really nice, clean, and modern hotel in a lovely area in Aachen. The hotel is beside the old town and cobbled streets with lovely bars and restaurants. The only negative was the woman Ken that checked us in. She was very rude and clearly doesn't like her job, shrugging her shoulders when asked a question. Other than that I would definitely stay in the hotel again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Stacia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location amd comfy beds! Great bartender!
Stayed 1 night in Jul 2023

8/10 Good

Arman

Stayed 1 night in Jul 2023

4/10 Poor

Bronwyn

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Glad it was only 1 night. - paper cups, no kettle or coffee making facilities in room. No fridge. Reception did not offer details about amenities ( ie where was breakfast) or provide a map of the area. Only upside was it’s not far from the Cathedral and eating area.
Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful hotel in center of Aachen
A very happy place to stay, despite the tiny basic bedrooms. Staff are all outstanding and friendly. Delightful lobby lounge and bar area.
Stayed 2 nights in May 2023

10/10 Excellent

April

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location!
Stayed 1 night in May 2023

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to transportation and work
Stayed 4 nights in May 2023

6/10 Okay

Luisa

Liked: Cleanliness
Would be a great option except for the central heating, which is so high that it is impossible to sleep. I visited in mid April, and had to open the window at night with outside temperature of 5/40F.. a nightmare.
Stayed 1 night in Apr 2023

8/10 Good

Guillermo

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Excellent location.
Stayed 4 nights in Apr 2023

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2023

8/10 Good

KAYE

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel.. need more staffing
Nice hotel. Understaffed in public areas such as the bar. Service was shocking
Stayed 2 nights in Apr 2023

8/10 Good

B

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
V convenient
lovely hotel, however the duvet was smaller than the bed by some way and very thin. besides that its a nice hotel with an excellent bar.
Stayed 1 night in Apr 2023

10/10 Excellent

Carl, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Great check in experience, very friendly service easily struck up a conversation with staff. Everything was as expected . Room very clean as was washroom. Modern look to everything including fir the first time ever, welcoming bar and lobby area . Tasteful decoration and good vibe. Top notch for this type of hotel . Definitely will stay again.
Stayed 3 nights in Mar 2023

6/10 Okay

Katarzyna, Hillsborough

Business traveler
Liked: Staff & service, property conditions & facilities
Close to city center, convenient dining options.
Stayed 4 nights in Feb 2023

8/10 Good

Mirco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

PATREA, Dewy Rose

Liked: Cleanliness, staff & service
clean convenient nice staff comfortable bed great area excellent hotel especially for price
Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Laura

Liked: Cleanliness
Stayed 1 night in Nov 2022

6/10 Okay

Daniel

Stayed 1 night in Oct 2022

10/10 Excellent

David

Stayed 2 nights in Oct 2022

8/10 Good

Mark, Warrenton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, affordable convenient Aachen stay.
Stayed 1 night in Sep 2022

8/10 Good

Desirae

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel in the heart of Aachen, plenty to do nearby and super close to many good restaurants, bakeries, shopping etc. The hotel and room itself are beautiful and wonderfully updated. Everything in the room was modern, comfortable would absolutely stay again. The only downside was the receptionist that checked me in while courteous, wasn't the best. For example during the time that I was being checked in she was talking to her colleague while handing me forms without instruction. Additionally, I was just handed the keys no instruction about room number, not about hotel facilities etc. It was less than stellar hospitality. However, if ever in Aachen again I would stay again in hopes of better hospitality from reception.
Stayed 1 night in Sep 2022

10/10 Excellent

A'Savvy

Stayed 2 nights in Sep 2022

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

6/10 Okay

K M

Stayed 1 night in Aug 2022

6/10 Okay

Charles

Liked: Cleanliness
Disliked: Staff & service, amenities
The motel is in a very convenient location. However, the front desk staff is uniformly rude, condescending, arrogant, and overall offensive. Sadly, they each confirmed our prior and current experience that Germans are the unfriendliest people in Europe. Exception: the bartenders - gracious, kind, engaging...all a good thing, as the front desk would drive anyone to drink. Your reception staff has no place in the 'hospitality' industry, for they are completely inhospitable. Germans, as a rule, are inhospitable people; we will never stay at a Motel One again, and hope to never have reason to return to Germany.
Stayed 6 nights in Aug 2022

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel right in the Centre with loads of great restaurants nearby.
Stayed 1 night in Aug 2022

10/10 Excellent

Adam

Stayed 1 night in Jul 2022

10/10 Excellent

Elinor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handily located between the railway station and city centre with lots of places to eat within 5 minutes walk. Friendly staff, spotlessly clean, nicely designed bar area. Good WiFi, comfy bed with loads of pillows and effective blackout curtains. Shower is good but awkward to use if you want to keep your hair dry. Would happily stay here again
Stayed 1 night in Jul 2022

10/10 Excellent

David, Newbury Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, great parking, great price. We’ll definitely be back.
Stayed 3 nights in Jun 2022

10/10 Excellent

Karin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Lage und schöne Bar
Stayed 2 nights in May 2024

10/10 Excellent

Birgit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein perfektes Frühstücksei, wachsweich, da hat sich jemand Gedanken gemacht wie es richtig geht, sowie im gesamten Haus, sehr schönes Hotel.
Stayed 1 night in Mar 2024

8/10 Good

Frank

Stayed 1 night in Feb 2024

10/10 Excellent

Udo

Stayed 1 night in Feb 2024

10/10 Excellent

Moreno

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024