2/10 Terrible
Tamires
Traveled with partner
Jun 3, 2024
Disliked: Staff & service, amenities
Worst possible experience, they put me in a dark room with a musty smell. I went to complain and still realized that I was in a much inferior room and what I had paid for. So the reception was very rude to me, making me feel bad saying that it was what I had booked. I continued there and then they said they only had that one. And after a lot of effort, my husband and I spoke to the manager. He put us in another room that didn't have mold. But the room I paid for only really got us through the second day. It was really bad when they left our bags in the storage room to later get into the room we paid for. And in the end we even included something from the mini bar in our bill that we didn't even open. Hotel very disorganized and employees very unwilling. Horrible experience, I don't recommend it.
Tamires
Stayed 2 nights in May 2024