4/10 Poor
ashley
Traveled with group
Jun 7, 2024
Liked: Cleanliness
Disliked: Staff & service
I will probably never return to Dr after my experience leaving the airport. I paid for a private taxi through to talixo from the Expedia app. Our waybus tour travel representative of Talixo tried to sell us an excursion, I politely told him I wasn't interested at this time and I just wanted to get to the resort. He then put us in our taxi when we got inside the taxi driver did not speak English and did not know where we were going. He took off speeding. I was scared and I felt like he was going to do something. I had to call back home and find a friend that spoke Spanish to translate the hotel that we were staying at. Jewel Palm Beach in English sounds almost identical to Jewel Palm Beach in Spanish. He claimed he didn't understand us but our representative Samuel should have told him where we were going, and I believe that he did I believe that maybe they had other plans. I did not feel safe driving from the airport to the resort. The dining staff were unfriendly and didn't want to be bothered. I was celebrating a birthday and the concierge desk never came to decorate as I requested the day before. The pool staff/servers were nice and attentive. House keeping was. Also polite and attentive. The buffet sucked and the only good restaurant was the Thai restaurant (moon stone). Entertainment was great. If I want palm trees and sun I'd rather go to Florida or Aruba and not worry about risking my life or treated like a burden on vacation.
ashley
Stayed 4 nights in Jun 2024