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"Service in itailian restaurant by young girl very rude. Service in other restaurant was excellent "

"Got the VIP room upgrade without asking!"

"This hotel was great. We started our trip with a different hotel but it was so bad that we left that place and booked this hotel instead and we are so happy we did. We got an accessible room even though we didn’t ask for one and it was huge. The bathroom in this room was bigger than the whole room we had at the original hotel we booked. The location was great with bus stops right in front of the hotel making it easy to get in and out of the city everyday. And finally huge shoutout to the night time desk crew, Masani, Afzal, and Domingos. These guys were amazing with helping when my mom had an accident in the shower coming to help right away and then helping us to arrange additional transport. We would highly recommend staying at this hotel. "

"We stayed in this hotel for 9 days and 8 nights and loved it so much. The hotel staff were extremely nice and very helpful. They gave us a very nice room on the 2nd floor with a great view. The bed size was comfortable for 2 of us. The breakfast was healthy and the cappuccino was delicious. I strongly recommend this hotel for everyone and make sure to ask for the type of room you like that fits your need. It was very close to underground train station and very safe place to stay. Thank you for everything you did for us. We greatly appreciate it and plan to stay again when we visit London next year."

"Hotel is in good location just opposite Hyde Park.Lancaster Gate tube station 2 minute walk from Hotel and Oxford Street about 15 minute walk.Good Breakfast where you can help yourself to as much as you like."

"Very comfortable hotel close to airport and train station. "