9.4/10 Exceptional! (1,002 reviews)
What a great design and concept with the historic building. Staff could have been more helpful. The girl that checked us in was very nice and respectful. When we requested more sheets/pillows for the room, it was never brought up. We came back to the hotel at midnight to find no extra sheets, went back down to front desk, they then "handed" us the pile. Not even thinking to bring it up themselves. Told us they were out of pillows. Geez, do we want a pillow??? Of course, one needs a pillow! Found a pillow and then they put it on top of the pile they gave me. No concern for the pile over my head. Crazy no offer to help.
Otherwise, the hotel is really cool and historic I would suggest staying and checking it out. I would suggest hotel personnel just needs work on customer service.
Reviewed on May 31, 2024