This resort was what we expected for the most part, and exceeded expectations on many levels. Realistically, it's a 3-3.5 star resort with many 4 star features. The staff are just delightful and Cozumel is a wonderful place to visit. Some of the reviews I've read are from folks who expect 5 star at a 3 star price: and prefer to complain rather than pay for what they want... If you treat the staff here well, they will return the favor in spades. If you don't, you'll get what you deserve... Yes, the property needs some updates and the pandemic made financing all that more difficult. They are slowly making improvements. The beach area is very nice and the pools are too. They could benefit from one or two more restaurant options, but the dinner reservation venue is excellent and well worth standing in line to reserve. All in all, we had a very enjoyable week at El Cozomeleno and would recommend it to anyone looking for a bargain vacation in Cozumel.