2/10 (非常に不満)
Kendra
2025 年 11 月 14 日
気になった点 : 清潔度、施設のコンディションと設備
BE WARNED - There are many reasons why this property is non-refundable. This property was a nightmare and was definitely not ready for occupancy.
My family and I recently stayed at this Verbo Rental property, and unfortunately, our experience was far from satisfactory. When we arrived, there were no lights outside and was concerned for our safety. We had to use our cell phone lights to access the front door. We found the place to be without heat or hot water and bugs throughout the property.
Communication with the host was ongoing regarding issues. I reached out multiple times about problems during our stay, including a broken heater and a malfunctioning shower. Although the host maintenance crew responded but offered no real solution as the issues were not fixed. I felt neglected and not valued as a paying customer.
Additionally, the amenities described in the listing were eighter unavailable or in poor condition, such as furniture and the advertising high-speed Wi-Fi, which barely worked, and the other bedrooms were missing T V's from the wall brackets. The overall environment did not feel safe or welcoming, and I was disappointed by the lack of care shown to guests as maintenance crew walked in and out without announcing themselves.
I definitely would not recommend this Verbo Rental to others. There are many better options available, and I hope the host takes this feedback seriously and make significant improvements for future guests. I wound up catching a cold.
Kendra
2025 年 11 月に 3 泊滞在