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The Pollux

4.0 star property
Family ski hotel with 3 restaurants

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

The Pollux

Photo gallery for The Pollux

Exterior
Exterior
Superior Double Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk
3 restaurants, breakfast, lunch, dinner served; Regional cuisine
Combined shower/tub, hair dryer, bathrobes, slippers

Overview of The Pollux

Reviews
9.4

Exceptional

Highlights
  • Staff & service is scored top 10% in Zermatt by travelers.
  • Cleanliness is scored top 10% in Zermatt by travelers.

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • LaundryLaundryLaundry
The price is ￥38,714
Price available on 2024/4/25

Check out the area

Map
3920, VS, Zermatt, Bahnhofstrasse 28, Postfach 182
  • Popular LocationZermatt-Matterhorn Ski Paradise1 min walk
  • Popular LocationMatterhorn Museum4 min walk
  • Popular LocationZermatt-Furi Gondola12 min walk
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Room options

View all photos for Double Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Gallery Single Room

Gallery Single Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Gallery Single Room

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony

Double Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, Balcony

Highlights

Balcony
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room, City View

Family Room, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, City View

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room, Balcony

Highlights

Balcony
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Bathrobes
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Similar properties

Front of property - evening/night
Hotel Tannenhof
Breakfast included
Pet friendly
Free WiFi
Restaurant
9.4 out of 10, Exceptional, (142)
The price is ￥51,400
per night
￥54,708 total
includes taxes & fees
May 3 - May 4
Hotel Tannenhof

About the neighborhood

Zermatt

The Pollux is located in Zermatt City Centre, a neighborhood in Zermatt, and is in a shopping district and near a train station. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Matterhorn Museum and Zermatt-Furi Gondola are two other places to visit that come recommended. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and sledding.
Visit our Zermatt travel guideOpens in a new window

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Matterhorn glacier paradise - 4 min walk
  • Matterhorn Museum - 4 min walk
  • Zermatt-Furi Gondola - 12 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • McDonald's - 1 min walk
  • Walliserkanne Zermatt - 1 min walk
  • Bäckerei-Konditorei-, Tea-Room Hörnli
  • Le Petit Royal - 1 min walk
  • Pizzeria Ristorante Molino Seilerhaus - 1 min walk

About this property

The Pollux

Upscale family-friendly hotel near Matterhorn Museum
Located close to Zermatt-Furi Gondola, The Pollux provides a free breakfast buffet, a terrace, and a garden. Skiers and snowboarders can spend time on the slopes at this hotel offering a ski shuttle, ski passes, and ski storage. Treat yourself to a massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Regional cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and an arcade/game room.
Other perks include:
  • Bike rentals, a roundtrip airport shuttle (surcharge), and 1 meeting room
  • Snow sports gear, luggage storage, and coffee/tea in the lobby
  • A TV in the lobby, free newspapers, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at The Pollux include perks such as bathrobes, in addition to amenities like free WiFi and desk chairs.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • 80-cm flat-screen TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and heating

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 9 miles (CHF 20 per day)
  • Roundtrip airport shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chami Bar Fire Place
  • Restaurant Arvenstube
  • Restaurant Pinte
  • Vegistube

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Sports massages

Accessibility

  • Elevator
  • Hardwood flooring in room
  • Tile flooring in room

More

  • Built in 1978
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 80-cm flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 11 and November 14.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 20 per day (49213 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt

Frequently asked questions

Is The Pollux pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Pollux?

As of Apr 19, 2024, prices found for a 1-night stay for 2 adults at The Pollux on Apr 25, 2024 start from ￥38,714, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Pollux?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at The Pollux?

Check-out is at noon.

Does The Pollux provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Pollux located?

Located near the slopes, this Zermatt City Centre hotel is in the mountains, within a 15-minute walk of Matterhorn Museum and Zermatt-Furi Gondola, and close to winter sports such as cross-country skiing and skiing lessons. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 5-minute walk.

The Pollux Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 119 out of 169 reviews" "
Rating 8 - Good. 44 out of 169 reviews" "
Rating 6 - Okay. 4 out of 169 reviews" "
Rating 4 - Poor. 2 out of 169 reviews" "
Rating 2 - Terrible. 0 out of 169 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Very friendly and helpful staff. Excellent location. Fun bar and in house restaurant served delicious food with excellent service.
Stayed 4 nights in Mar 2024

10/10 Excellent

Luis

Traveled with family
Liked: Amenities
Excellent property , personel was great!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 3 nights in Nov 2023

10/10 Excellent

Ken

Stayed 2 nights in Nov 2023

10/10 Excellent

Alexander, Falmouth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at The Pollux, beautiful rooms, great location. A wonderful breakfast was included. We had dinner one night at their downstairs restaurant, delicious traditional Swiss fair. The room was a little warm and the location a little noisy to have the windows open. We would recommend and stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas, Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swiss Alps and rides up the mountains were breathe taking.
Stayed 2 nights in Oct 2023

10/10 Excellent

debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close train station. Great dining and bar.
Stayed 1 night in Sep 2023

10/10 Excellent

Hamad Adel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Aug 2023