2/10 Terrible
wayne
Traveled with group
Apr 8, 2024
Disliked: Staff & service
I had a confirmed reservation about a month before my trip. Two days before my trip I received an email to confirm my reservation. I followed the instructions to confirm my trip. The day before my trip I received an email that my reservation was canceled. I called as soon as I received the email (about noon). I got the voicemail and left a message to please call to find out what was going on with my reservation. No call. I called again about 8 pm. Still voice mail, left message, no one called. After not hearing back, I made a reservation elsewhere, at about twice the price.
The day I was supposed to check in, they called and left a voicemail for me at about 3 pm. I was out cell signal on the way there. So, I got to town and checked into my new hotel. I had not noticed the voicemail come in while I was driving. About 6 pm the day I was supposed to check in they called back and told me they still had a room for me. Thanks after I already paid double the room rate due to last minute booking. So, if took them 27 hours to return a call to see if my reservation wAs canceled. When I finally talked to some one, she just blamed the weekday people.
wayne
Stayed 2 nights in Apr 2024