We had a twin room, my bed was desperately uncomfortable with a sagging middle - it needs replacing. Fortunately, there was a 3rd bed in the room, so slept there.
Felicia
2025 年 6 月に 3 泊滞在
4/10
We were given a top-floor, city view room during 30c weather. The room was crooked. The floor was uneven. The bed was slanted. The heat made the room sticky and unbearable. Opening the window made it smell of pigeon poop. The bathroom was mouldy with a disgusting shower curtain, a metal holder that my husband cut his head on, no temperature control on the very hot water, and tub sides that were painful to climb over. A complaint lead us to another room on the garden/parking side that was much better. The staff who assigned us the horrible room was unfriendly almost to the point of rudeness. The staff who reassigned us the next morning was very friendly and helpful. We do not recommend a city view room. Fair value for close to high street but chose a garden room in the newer wing.
Brian
2025 年 7 月に 2 泊滞在
8/10
N
Kaye
2025 年 7 月に 1 泊滞在
6/10
Very dated meds a new mattress and headboard. Inside window frame dirty. Very basic room
Kevin
2025 年 7 月に 1 泊滞在
4/10
Not somewhere I would ever return to, it was dirty, the toilet had not been flushed from previous occupant, terrible drain smell, broken lamp in room, only one mug for us to either share or take it in turns to have a cuppa, uncomfortable bed, very ratty, no redeeming qualities whatsoever!!
Helen
2025 年 6 月に 1 泊滞在
6/10
Tired and in need of renovation. Certainly overpriced for the standard of room.
Michael
2025 年 6 月に 1 泊滞在
2/10
Regarding the accommodation we were subjected to last night, it was an absolute disgrace, the rooms were filthy, no soap in bathrooms and then the breakfast this morning was barely edible.
Mavis
2025 年 6 月に 1 泊滞在
2/10
Nicky
2025 年 6 月に 1 泊滞在
4/10
This old Hotel is sadly showing its age. Being on the main road we had constant traffic which kept us up along with the hot room.
Christopher
2025 年 6 月に 1 泊滞在
6/10
Clean room, comfortable bed, but many things broken (e.g shower pipe leaking, only one over-mirror lightbulb lit [which was flickering], walls scuffed and damaged.
Thomas
2025 年 5 月に 3 泊滞在
6/10
I stayed for a week and the best part of the stay was the bed. It was super comfy and got a great nights sleep each night. The bathroom was ok, but the shower was small, so a bit of a squeeze. There was also a step in my room, from the bathroom to the bed part which took a bit of getting use to. The staff I met were very friendly and helpful.
Anthony
2025 年 5 月に 7 泊滞在
8/10
Been many times before when it was a best western so we missed the little things ie tissues in the bathroom complimentary toiletries and biscuit
There was only enough coffee or tea for three cups and there was two of us
Maddy
2025 年 5 月に 1 泊滞在
10/10
Friendly, helpful staff with great customer service. Lovely, comfortable room at a good price.
Mrs Janice
2025 年 5 月に 1 泊滞在
6/10
James
2025 年 5 月に 1 泊滞在
6/10
GEART LOCATION JUST NEEDS TO BE REFURBED
REGINALD
2025 年 4 月に 2 泊滞在
6/10
The staff are super friendly and welcoming but the room is very dated, curtains hanging off so don’t completely close, cobwebs and generally cleanliness of room which is a real shame as the location is fantastic.
Sue
2025 年 4 月に 1 泊滞在
2/10
Sadly this hotel is extremely old fashioned, has issues with cleanliness within the room to the point where I felt filthy, no breakfast after certain times although advertised as ran out and issues with pigeons right outside the window of my room.
I have complained to Expedia. Good location but aside from that sadly everything about this hotel is not good!
MICHAELA
2025 年 4 月に 2 泊滞在
6/10
The hotel is in a good central area for Tonbridge with easy access to shops and Tonbridge School which was were my daughter was getting married.
All the staff we met were polite so had no problem there.
Unfortunately what let's the hotel down is that it is in dire need of renovation.
Room 5,the bathroom shower could not be adjusted from scalding hot, so impossible to have a proper shower, there was also lack of basics with barely enough toilet paper for my wife and myself.
The bar had run out of half the shown drinks on the pumps when used.
We did not have breakfast so unable to comment on that.
Donald
2025 年 4 月に 1 泊滞在
2/10
Stuart
2025 年 4 月に 1 泊滞在
10/10
James
2025 年 4 月に 1 泊滞在
8/10
I stayed here whilst attending an event at TOFS Very convenient for Tonbridge and railway station. Always staff available to help. Comfortable rooms, i would stay again if visiting Tonbridge.
JACQUELINE
2025 年 4 月に 1 泊滞在
8/10
We are repeat visitors to the Rose & Crown. There's no other hotel with location and free parking. As usual we had a twin bed room in the annex. The beds were okay, not fantastic. Room was clean, and the hotel was quiet at night. All the staff we spoke to were friendly and helpful. Although, we did have to ask for towels and loo roll for the bathroom when we arrived. Shower was the biggest let down - nonexistent water pressure - but there's a bath if you want it instead.