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Always my favorite hotel in Tokyo. Concierge service is excellent too.
Ronn
Stayed 2 nights in Apr 2024
Response from Customer Relation Manager on Apr 18, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are just too grateful to hear that our hotel is “Always my favorite hotel in Tokyo.” We would definitely like to share this with our staff, and would like to keep our reputation of being your “favorite hotel” for the coming years. Thank you very much for staying with us.
Response from Customer Relation Manager on Apr 18, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our location. Yes, we are pretty close from Shibuya station. The station is under construction so it may feel a little longer. We hope to welcome you back soon for another enjoyable stay.
Staff are very very kind and helpful - thank you very much
carolina
Stayed 5 nights in Apr 2024
Response from Customer Relation Manager on Apr 18, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our staff. This is a great motivation for our staff! We would definitely like to relay this to them. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Response from Customer Relation Manager on Apr 16, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us. Thank you very much for staying with us. We would be keeping up our service and we hope to welcome you back soon for another enjoyable stay.
10/10 Excellent
Doreen
Traveled with family and small children, Traveled with family
Response from Customer Relation Manager on Apr 15, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our hotel. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Response from Customer Relation Manager on Apr 15, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our hotel with complements like “wow is all I can say!”. This is a very breathtaking complement for us too! We would definitely like to share this with our staff. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Response from Customer Relation Manager on Apr 15, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our hotel. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Very proximate to Shibuya shopping district and train station. Great launch point for your Tokyo adventures. Wish the hotel had some casual dining options, but not expected for a nice hotel.
Cory
Stayed 7 nights in Apr 2024
Response from Customer Relation Manager on Apr 15, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our hotel and the neighboring areas. If you are interested in a more casual dining, we would like to recommend our group hotel called "Shibuya Stream Hotel" which has a more casual feeling to it. Thank you very much for staying with us.
The hotel was very accommodating, clean and in a great area. Loves everything!
Amanda
Stayed 1 night in Mar 2024
Response from Customer Relation Manager on Apr 11, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very proud be complemented as an “Loves everything!”. We would like to keep up our service. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Response from Customer Relation Manager on Apr 9, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very proud be complemented as an “Great overall”. We would like to keep up our service. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
A 5 star hotel. Staff were very friendly and helpful.
Excellent location, a 5 minute walk to shibuya station. Rooms were very clean. Beds were little small for a family of four, but we pushed both beds together and managed. Very nice hotel, highly recommend!
Nick
Stayed 4 nights in Mar 2024
Response from Customer Relation Manager on Apr 9, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very glad that you did enjoy the stay with us. Thank you very much for complementing staff, location our rooms!Thank you very much for staying with us. We hope to welcome your family back soon for another enjoyable stay.
Love that the airport limousine stops at this hotel. Rooms are spacious for Shibuya standard.
Tham Mei
Stayed 5 nights in Dec 2023
Response from Customer Relation Manager on Apr 6, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are glad that you did enjoy your stay, and thank you for complementing limousine bus and our rooms! Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
We really enjoyed the location of this hotel as well as the hotel itself. Our rooms were very modern, roomy and nice. We also appreciated free drinks in the fridge with sodas as well as some Japanese tea drinks with beer. We’d definitely recommend to our family and friends!
Jackie
Stayed 5 nights in Mar 2024
Response from Customer Relation Manager on Apr 4, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing our rooms! Yes, we will be in the process of renovating our rooms so we do appreciate feedback on the “new” rooms. Also the power of word of mouth is the best advertisement so we are really grateful if you can please recommend us to your family and friends! Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Could not fault the hotel. Area around Shibuya is under construction so access to JR station was a bit more convoluted. Views from higher floors are superb and breakfast from 35th floor restaurant was a delight. Staff were as good as it gets - very kind and proactive without being fussy. Bathroom spacious and well finished in granite, and the separate walk-in wardrobe/storage area was appreciated. Treat yourself - you only live once.
Gregory
Stayed 2 nights in Mar 2024
Response from Customer Relation Manager on Apr 1, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very glad that you did enjoy the stay on Executive floor rooms. Thank you very much for complementing view, breakfast at the Executive lounge, our staff and facilities!Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Response from Customer Relation Manager on Mar 29, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
10/10 Excellent
Dawn, Toronto
Traveled with family
Mar 25, 2024
Liked: Amenities
Beautiful hotel, excellent rooms with spectacular views. Staff are helpful and efficient, the executive floor amenities were great, including in particular the executive lounge.
Dawn
Stayed 1 night in Mar 2024
Response from Customer Relation Manager on Mar 26, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very glad that you did enjoy the stay on Executive floor rooms. Thank you very much for complementing our hotel, staff and amenities!Thank you very much for staying with us. We hope to welcome your family back soon for another enjoyable stay.
Naoko the concierge is aways amazing, knowledgeable, friendly and professional, she alway goes the extra mile to make your stay more enjoyable
Glen
Stayed 4 nights in Mar 2024
Response from Customer Relation Manager on Mar 26, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are glad that you did enjoy your stay, and thank you for complementing our concierge staff! Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Response from Customer Relation Manager on Mar 26, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very proud be complemented as an “Great location!!”. We would like to keep up our service. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Very convenient area. Hotel very well maintained. Staff very helpfull.
Will plan to return on next trip.
Melissa
Stayed 10 nights in Mar 2024
Response from Customer Relation Manager on Mar 26, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are glad that you did enjoy your stay, and thank you for complementing our location, hotel and staff! Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Response from Customer Relation Manager on Mar 23, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very proud be complemented as an “Great”. We would like to keep up our service. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Beautiful hotel, amazing views, very clean. Stayed on executive floor - lounge was very nice, also amazing views, good food and nice atmosphere. Close to subway. Area is very busy with lots of construction.
Dawn
Stayed 2 nights in Mar 2024
Response from Customer Relation Manager on Mar 20, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you for the various compliments. We do think that a lot of customers would find this useful. Thank you for staying with us. We hope to welcome you back soon for another enjoyable stay.
It was a wonderful place to stay. All of the staff were beyond wonderful and super helpful. The area is central, only a few minutes walk to the subway or the JR lines.
Albert
Stayed 8 nights in Mar 2024
Response from Customer Relation Manager on Mar 19, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. How can we thank you “all of the staff were beyond wonderful and super helpful”. This gives us great power and motivation to keep this up! Thank you for staying with us. We hope to welcome you back soon for another enjoyable stay.
Response from Customer Relation Manager on Mar 19, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
The staff is professional and accomdodating. The property is luxurious and itself defines a phenomenal experience in Japan.
Kenneth
Stayed 11 nights in Mar 2024
Response from Customer Relation Manager on Mar 17, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you had a pleasant stay with us and we are very proud be complemented as an “The staff is professional and accommodating. The property is luxurious and itself defines a phenomenal experience in Japan.” We will share your compliments with our staff and would like to keep up our service. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Response from Customer Relation Manager on Mar 15, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Right in the hub of Shibuya, plenty shops around. Hotel staff provided amazing service throughout and the housekeeping is too notch. Worth the money we spent
Shi
Stayed 3 nights in Mar 2024
Response from Customer Relation Manager on Mar 17, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are glad that you did enjoy your stay, and thank you for complementing our hotel, staff and services! Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Hotel was clea, staff were friendly and the view from the room was great! That being said - the location isn't the best since it is across a major street from the core part of Shibuya and requires a good 10 minute walk to get to the core area. Other than that, we enjoyed our stay.
Frankie
Stayed 5 nights in Oct 2023
Response from Customer Relation Manager on Mar 13, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are glad that you did enjoy your stay, and thank you for complementing our hotel, staff and views! Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
This is a beautiful hotel with all the amenities we wanted and extra thoughtful touches that made the stay even better.
Valerie
Stayed 5 nights in Feb 2024
Response from Customer Relation Manager on Mar 13, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you had a pleasant stay with us and we are very proud be complemented as an “This is a beautiful hotel with all the amenities we wanted”. We will share your compliments with our staff and would like to keep up our service. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Response from Customer Relation Manager on Mar 13, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very proud be complemented as an “great location”. We would like to keep up our service. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
I really liked my stay here! The hotel is at a very convenient location and the staff is very helpful.
Aradhana
Stayed 4 nights in Mar 2024
Response from Customer Relation Manager on Mar 13, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you very much for such a wonderful evaluation. This would be a great motivation for our staff! Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Response from Customer Relation Manager on Mar 8, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Response from Customer Relation Manager on Mar 6, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Hotel was nice but In need of a makeover. Our double bed was the smallest we have slept in. Was more like a king single.
No USB connection that you would expect from a five star hotel.
The view was great of the Tokyo skyline.
Overall it was a nice hotel but a bit old for the price we paid.
Tim
Stayed 4 nights in Feb 2024
Response from Customer Relation Manager on Mar 8, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very sorry that your stay with us was not to your satisfaction. We are pleased to inform you that starting this year, we have planned room renovations to provide our guests with an even more comfortable and updated experience. Furthermore, we would like to inform you that all rooms on the 19th floor and above offer a breathtaking view, allowing you to enjoy the stunning high-rise scenery from any room. Thank you for your staying with us. We hope to welcome you back for another enjoyable stay.
Response from Customer Relation Manager on Mar 5, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very proud be complemented as an “Entire staff was amazing”. We would like to keep up our service. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
I've stayed here over 10 times. A terrific hotel with outstanding service. And it's right near Shibuya, one of the primary transportation hubs in Tokyo. And, tons of excellent dining options nearby.
James
Stayed 4 nights in Feb 2024
Response from Customer Relation Manager on Mar 4, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. First we would like to deeply thank you for the fact that you have been using us for 10 times! We are very proud be complemented as an “A terrific hotel with outstanding service”! We would like to keep up our service and would be waiting to serve you on your next visit to Tokyo. Thank you very much for staying with us.
Response from Customer Relation Manager on Mar 3, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us. Thank you very much for staying with us. We hope to welcome your family back soon for another enjoyable stay.
10/10 Excellent
Umesh
Traveled with family and small children, Business traveler
excellent choice for a family of four with two kids 12 and nine.
Umesh
Stayed 7 nights in Feb 2024
Response from Customer Relation Manager on Mar 1, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome your family back soon for another enjoyable stay.
10/10 Excellent
Gayoung
Traveled with group, Traveled with partner, Traveled with family
Response from Customer Relation Manager on Feb 29, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Response from Customer Relation Manager on Feb 29, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Response from Customer Relation Manager on Feb 29, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Response from Customer Relation Manager on Feb 26, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Very nice property. Always pleased with each stay.
KENDALL
Stayed 1 night in Feb 2024
Response from Customer Relation Manager on Feb 25, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for expressing our hotel as “Very nice property.” We would like to keep up our service. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Good business hotel - great value for the level of service and offering. Highly recommended.
Peter
Stayed 4 nights in Feb 2024
Response from Customer Relation Manager on Feb 25, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for expressing our hotel as “Good business hotel - great value for the level of service and offering.” We would like to keep up our service and would be waiting to serve you when you next come to Tokyo. Thank you very much for staying with us.
Response from Customer Relation Manager on Feb 25, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and would be waiting to serve you again.
Response from Customer Relation Manager on Feb 25, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and would be waiting to serve you again.
Always stayed at Cerulean for the past 8 years. Helpful staff, excellent concierge service too.
Ronn
Stayed 2 nights in Feb 2024
Response from Customer Relation Manager on Feb 25, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. First we would like to deeply thank you for the fact that you have been using us for 8 years! We are very proud be complemented as an “Helpful staff, excellent concierge service too”! We would like to keep up our service and would be waiting to serve you on your next visit to Tokyo. Thank you very much for staying with us.
Response from Customer Relation Manager on Feb 25, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very proud be complemented as an “Amazing staff, very friendly”. We would like to keep up our service. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Excellent property! Excellent location! They do charge guests for the pool.
Heman
Stayed 12 nights in Feb 2024
Response from Customer Relation Manager on Feb 25, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for expressing our hotel as “Excellent property! Excellent location!” We would like to keep up our service. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.
Response from Customer Relation Manager on Feb 20, 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for expressing our hotel as “Excellent luxury hotel. Ideal location.” We would like to keep up our service and would be waiting to serve you when you next come to Tokyo. Thank you very much for staying with us.
10/10 Excellent
Clark
Feb 19, 2024
Clark
Stayed 2 nights in Feb 2024
Response from Customer Relation Manager on Mar 21, 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.