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Reviews of ibis Sydney Airport

3.5 out of 5
ibis Sydney Airport
205-213 O'Riordan Street, Mascot, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 336 out of 1001 reviews" "
Rating 8 - Good. 359 out of 1001 reviews" "
Rating 6 - Okay. 162 out of 1001 reviews" "
Rating 4 - Poor. 86 out of 1001 reviews" "
Rating 2 - Terrible. 58 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jordan

Stayed 1 night in Apr 2024

8/10 Good

Julia, Huntingdon

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was a great overnight stay for the airport and staff were welcoming. The only downside was that the lighting was really low in the room.
Stayed 1 night in Apr 2024

8/10 Good

Jonathon

Liked: Staff & service, amenities, property conditions & facilities
Nice and close to the airport.
Stayed 13 nights in Mar 2024

10/10 Excellent

Donna-Lee

Liked: Cleanliness, staff & service, property conditions & facilities
It was very good
Stayed 1 night in Apr 2024

4/10 Poor

Callie

Disliked: Cleanliness, amenities, property conditions & facilities
The check in took about 30 minutes at 9:30pm. While this was a very affordable option for staying near the airport, it did not feel clean. The carpet in the room was very stained and didn't seem like it had even been vacuumed (i.e. lots of hair on the carpet). The bed felt clean but that was about it. Besides the occasional plane, it was a quiet area and very easy to access the airport by public bus.
Stayed 1 night in Apr 2024

6/10 Okay

Prikshit

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean, bed was confortable and the location was close to a Sydney train station.
Stayed 2 nights in Feb 2024

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for those with an early morning flight or arriving late
Stayed 1 night in Mar 2024

4/10 Poor

IAN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bloody lift would not go from ground car park to reception so had to lug everything around the hotel & back in front to reception & no-one seemed to think a lift service was required.
Stayed 1 night in Mar 2024

2/10 Terrible

Lyn

Disliked: Amenities, property conditions & facilities
Checked into room. The aircon didn’t work. Waited in the heat for someone to come and fix it. Had to go and ask again. Eventually they came to confirm it was broken. Gave us another room. Supposed to have a queen bed, but got a double bed. It was pushed up against the wall, so you could only get out one side. Very inconvenient when you have to use the bathroom during the night. This was positioned on the side , so was unable to watch tv from the bed. Only one pillow per person. Generally it’s standard to have 2 pillows per person. Could hear the other rooms doors banging throughout the night.
Stayed 1 night in Mar 2024

8/10 Good

Myrtle

Stayed 1 night in Mar 2024

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

8/10 Good

Sabrina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Falita

Stayed 5 nights in Feb 2024

2/10 Terrible

Subrata

Traveled with family
Disliked: Amenities, property conditions & facilities
Room conditions were terrible. The AC was not working properly, room lights are insufficient, one of the lights were blinking after switching it on. Moreover, the bath room door was not closing, need too much force to close it.
Stayed 1 night in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Joey, Hanford

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff were wonderful!
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport
Stayed 1 night in Jan 2024

10/10 Excellent

Julianne

Liked: Amenities, property conditions & facilities
Friendly staff, good sized rooms and comfy beds.
Stayed 1 night in Jan 2024

4/10 Poor

Charles

Stayed 1 night in Jan 2024

10/10 Excellent

Carolyn, Sauble Beach

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Thistle

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
We stayed here for one night. The staff were friendly on arrival, dinner was good, the shower was hot and that was about it. The carpet in the hallways and our room was filthy and the room had a horrible musty smell. Just as well we could open the window.
Stayed 1 night in Jan 2024

6/10 Okay

Vanessa

Traveled with family
Liked: Staff & service, amenities
Bed was comfy, but the air conditioner was dodgy and didn’t work!!
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Does the job
Few hours sleep pre early flight, rooms dates and stained carpets / plastic in bathrooms. Despite this it did the job for a few hours. Disappointing that despite being an airport hotel the shuttle costs $12 per person. Taxi is a much better option costing $10 or even a 15 min walk.
Stayed 1 night in Jan 2024

10/10 Excellent

Doriana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, helpful staff
Stayed 1 night in Jan 2024

6/10 Okay

Nikilesh

Liked: Staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023

8/10 Good

Vicki

Traveled with family
Liked: Amenities, property conditions & facilities
Room was clean, staff very friendly and attentive. Location is 10m walk to the Mascot station.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dominic

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, suited our needs, would stay again
Stayed 1 night in Dec 2023

4/10 Poor

Gabriella

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

4/10 Poor

Sunita

Stayed 1 night in Dec 2023

8/10 Good

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ibis is the Ibis. It's clean and tidy and I stay here once a year getting ready to start the Sydney to Gong Will stay here again next year.

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy and unhygienic
Filthy carpets throughout hotel - I was reluctant to even remove my shoes. Run down and shabby. Would never return to this hotel. Ibis should be ashamed
Stayed 1 night in Dec 2023

2/10 Terrible

Juliet

Traveled with family
Disliked: Cleanliness
Are flight was diverted to Melbourne & I tried on many occasions on multiple numbers to cancel the booking. I finally got through to a male last night who was extremely rude & unhelpful on the phone who told me to bad & that they would deduct the money anyway. Will never stay there again or recommend to anyone. Very disappointed
Stayed 1 night in Dec 2023

10/10 Excellent

Eleni

Liked: Staff & service, property conditions & facilities
Very pleasant experience
Stayed 1 night in Dec 2023

4/10 Poor

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities
Given a room on ground floor which was obviously a disabled room - we are not disabled. Bathroom felt like being in a public toilet, not a hotel. Booked a Queen room but got a double. Would not go back there.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Dated carpets
Stayed 1 night in Dec 2023

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Karen

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The rooms were small and outdated. They didn’t feel safe or nice to be in. You had to collect your own room service downstairs and try to carry it and push lift buttons etc on your own which was difficult. It was noisy and didn’t feel that safe due to the type of people staying there. never again.
Stayed 1 night in Sep 2023

10/10 Excellent

Lyndall

Stayed 1 night in Dec 2023

8/10 Good

Ralph

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Sandy

Stayed 1 night in Nov 2023

10/10 Excellent

Wyllis

Stayed 1 night in Dec 2023

8/10 Good

Julianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport.
Stayed 1 night in Dec 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Fridge and aircon were noisy. That could be just one room and I'm good at sleeping through it.
Stayed 1 night in Dec 2023