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Reviews of The Puli Hotel And Spa

5 out of 5
The Puli Hotel And Spa
1 ChangDe Road, JingAn District, Shanghai, Shanghai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 740 out of 954 reviews" "
Rating 8 - Good. 158 out of 954 reviews" "
Rating 6 - Okay. 36 out of 954 reviews" "
Rating 4 - Poor. 9 out of 954 reviews" "
Rating 2 - Terrible. 11 out of 954 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

ALEKSANDAR

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Jessee Xiao on Apr 10, 2024
Dear Aleksandar,Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience with us.We look forward to welcoming you back to our urban resort in the near future.Kind regards,Even Cai Executive Assistant Manager – Sales & Marketing

10/10 Excellent

sandra, Topsfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is lovely, situated next to a park and across from the Jing'an Temple. The subway is on the same block as the hotel, which makes travel around Shanghai easy. I particularly liked that there were no carpets in the rooms.
Stayed 3 nights in Jan 2024
Response from Jessee Xiao on Apr 10, 2024
Dear Sandra,Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments.We look forward to welcoming you back to our urban resort in the near future.Kind regards,Even Cai Executive Assistant Manager – Sales & Marketing

10/10 Excellent

Hangy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene and beautiful, love the pool.
Stayed 2 nights in Feb 2024
Response from Jessee on Feb 8, 2024
Dear Hangy,Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience at our hotel.We look forward to welcoming you back to our urban resort in the near future.Kind regards,Even Cai Executive Assistant Manager – Sales & Marketing

10/10 Excellent

calvin

Liked: Cleanliness, staff & service, property conditions & facilities
boutique and artsy designs staff courteous.
Stayed 3 nights in Jan 2024
Response from Jessee Xiao on Jan 22, 2024
Dear Calvin,Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience with us.We look forward to welcoming you back to our urban resort in the near future.Kind regards,Even Cai Executive Assistant Manager – Sales & Marketing

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low key but high quality standard. Will stay again.
Response from Jessee on Feb 8, 2024
Dear Jeffery,Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience at our hotel.We look forward to welcoming you back to our urban resort in the near future.Kind regards,Even Cai Executive Assistant Manager – Sales & Marketing

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
这次近一个月的中国之行，我们待了几家高档酒店，其中，上海璞丽、南京Ritz Carlton，以及两家Waldorf Astoria - 北京和上海，我们印象深刻。他们各部门员工服务热诚，带给我们温暖的回忆，我们很感谢。除了整体品质出众之外，我们最喜欢璞丽的装饰风格和专业服务，南京RC的温暖服务，特别值得一提的是早上自助餐经理Bella Chen给我们优质印象，以及WA一流的建筑和装饰。我们希望能有机会再来一趟中国行，再能待在这几家酒店。除此之外，若是我還能有些要求的话，我希望北京WA早上自助餐厨房工作人员能在我享用早餐时，稍稍安静点！另外，就是能在RC、WA多听到些播放的合适中国音乐。
Stayed 4 nights in Oct 2023
Response from Jessee on Jan 8, 2024
尊敬的Jerry，感谢您入住璞麗酒店，并在百忙之中抽空分享您的体验感受。我们很高兴地得知，您在此享受了一段美好的入住体验。这对于我们是莫大的鼓励！ 璞麗酒店全体员工期待您的再次光临。 蔡溢文 璞麗酒店行政副经理 – 市场销售

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
这次近一个月的中国之行，我们待了几家高档酒店，其中，上海璞丽、南京Ritz Carlton，以及两家Waldorf Astoria - 北京和上海，我们印象深刻。他们各部门员工服务热诚，带给我们温暖的回忆，我们很感谢。除了整体品质出众之外，我们最喜欢璞丽的装饰风格和专业服务，南京RC的温暖服务，特别值得一提的是早上自助餐经理Bella Chen给我们优质印象，以及WA一流的建筑和装饰。我们希望能有机会再来一趟中国行，再能待在这几家酒店。除此之外，若是我還能有些要求的话，我希望北京WA早上自助餐厨房工作人员能在我享用早餐时，稍稍安静点！另外，就是能在RC、WA多听到些播放的合适中国音乐。
Stayed 2 nights in Nov 2023
Response from Jerry on Jan 8, 2024
尊敬的Jerry，感谢您入住璞麗酒店，并在百忙之中抽空分享您的体验感受。我们很高兴地得知，您在此享受了一段美好的入住体验。这对于我们是莫大的鼓励！ 璞麗酒店全体员工期待您的再次光临。 蔡溢文 璞麗酒店行政副经理 – 市场销售

6/10 Okay

katy

Stayed 1 night in Nov 2023
Response from Jessee Xiao on Jan 24, 2024
Dear Katy,Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us.We are sorry to hear of your disappointing experience, and we would be most grateful if you would share the details of your stay with us. Your feedback means a lot to us. Thank you for choosing our urban resort as your home in Shanghai, and we look forward to welcoming your return for a better experience. Kind regards,Even Cai Executive Assistant Manager – Sales & Marketing

10/10 Excellent

Maurice

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
High level of customer service, very friendly staff. They even paid attention to my birthday and delivered treats to my room.
Stayed 3 nights in Oct 2023
Response from Jessee Xiao on Nov 17, 2023
Dear Maurice,Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future.Kind regards,Magali Navarro General Manager

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
All good thank you
Stayed 1 night in Oct 2023
Response from Jessee Xiao on Oct 31, 2023
Dear Bruno,Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience. We look forward to welcoming you back to our urban resort in the near future.Kind regards,Magali Navarro General Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Jessee Xiao on Oct 30, 2023
Dear Mr. Philip,Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience. We look forward to welcoming you back to our urban resort in the near future.Kind regards,Magali Navarro General Manager

10/10 Excellent

todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serenity in the city
Amazing oasis in the heart of the worlds largest city. So tranquil. The spa is amazing, rooms have plenty of space. Service is always great. 2nd visit and wont be the last
Stayed 1 night in Aug 2023
Response from Jessee Xiao on Aug 7, 2023
Dear Mr./Ms./Dr. Todd,Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future.Kind regards,Magali Navarro General Manager

6/10 Okay

Daehong

Liked: Cleanliness, staff & service, property conditions & facilities
One of my old favorites, but it is loosing some special experiences… there are still some staffs smiling at you and greet. It had not made me feel distinctively Puli. Something has changed and became homogeneous. Inspired me to explore other hotels next time.
Stayed 2 nights in Jul 2023
Response from Jessee Xiao on Jul 31, 2023
Dear Mr./Ms./Dr. Daehong,Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us.We are sorry to hear of your disappointing experience, and we would be most grateful if you would share the details of your stay with us. Your feedback means a lot to us. Thank you for choosing our urban resort as your home in Shanghai, and we look forward to welcoming your return for a better experience. Kind regards,Magali Navarro General Manager

10/10 Excellent

Tommy

Stayed 3 nights in Jun 2023
Response from Jessee on Jul 19, 2023
Dear Mr./Ms./Dr. Tommy,Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future.Kind regards,Magali Navarro General Manager

10/10 Excellent

ANDY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choose in location when you stay in Shanghai
Very good location, outstanding service, love it!
Lobby waiting area
Guest Room Entry
Guest Room bathtub
Guest Room sofa
Stayed 4 nights in Jun 2023
Response from Ivy on Jun 14, 2023
Dear Guest, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future. Kind regards, Augustine Silva Chief Operating Officer, Urban Resort Concepts

10/10 Excellent

Chung Yee

Stayed 1 night in Aug 2022
Response from Ivy on Aug 5, 2022
Dear Guest, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future. Kind regards, Olivier Zatka | General Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel. I would definitely stay in Puli again on my next visit to Shanghai.
Stayed 1 night in Oct 2021
Response from Ivy on Nov 4, 2021
Dear Guest, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future. Kind regards, Olivier Zatka | General Manager

8/10 Good

Sarah

Stayed 1 night in Oct 2021
Response from Ivy on Nov 4, 2021
Dear Guest, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future. Kind regards, Olivier Zatka | General Manager

10/10 Excellent

Siao Peng c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Ivy on Oct 11, 2021
Dear Guest, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future. Kind regards, Olivier Zatka | General Manager

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019
Response from Ivy Gao on Aug 6, 2021
Dear Guest,Thanks for staying with us. We appreciate your feedback!

6/10 Okay

JW, hometown

Traveled with family and small children
Liked: Cleanliness, staff & service
The bar food served at the lounge bar was really really terrible.
Stayed 1 night in Dec 2020
Response from Carrie Li | Rooms Division Manager on Jan 5, 2021
Dear Guest, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are sorry to hear of your disappointing experience, and we would be most grateful if you would share the details of your stay with us. Your feedback means a lot to us. Thank you for choosing our urban resort as your home in Shanghai, and we look forward to welcoming your return for a better experience. Kind regards, Carrie Li | Rooms Division Manager

8/10 Good

Yizhou

Stayed 2 nights in Jun 2020

10/10 Excellent

Markus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection, as always
As in many reviews before, always perfect! Wonderful comfortable room, beautiful design, great staff and service This is always one of the best in Shanghai
Stayed 3 nights in Nov 2019
Response from Bryan Loh | Hotel Manager on Mar 24, 2020
Dear Guest, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you had a memorable experience. Your words of encouragement will be shared with the team. We look forward to welcoming you back to our urban resort in the near future. Kind regards, Bryan Loh | Hotel Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Spacious room and very comfortable bed. The bedsheets were incredibly soft! Didn’t like the wooden flooring. Too noisy and could upper level guests walking around.
Stayed 2 nights in Dec 2019
Response from Bryan Loh | Hotel Manager on Jan 9, 2020
Dear Guest, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and your kind comments have been shared with our team. We look forward to welcoming you back to our urban resort in the near future. Kind regards,

8/10 Good

Verified traveler

Stayed 5 nights in Dec 2019

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2019

10/10 Excellent

Alon

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

Le Quan

Stayed 3 nights in Nov 2019

10/10 Excellent

Murray

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Dirty + Bad Service
1）Dirty - the glass was with dirts since I checked in the room. I put it on the table, same glass was served without washing or changing a new one. see pics attached. - moreover, there r dust loads at the corners n under the cupboards. I dropped my hair clip on floor, my hand was full of dust after picking it up. 2) no communication between reservation n reception - I was being confirmed by the reservation officer that I was supposed to hv a complimentary breakfast but the receptionist told me that I don’t hv any complimentary breakfast. - I found the email n show the receptionist, they said they need time to check. By the time that they replied, I already missed the first day’s free breakfast. - I sent email to reservation officer to c if I can hv the breakfast on the next day which is my last day of stay. By the time I received their replied email was at 10:40am, so I missed the breakfast again!!! - coz of their lack of communication, I couldn’t get my breakfast!!!! - very disappointed
Stayed 1 night in Oct 2019
Response from Bryan on Dec 4, 2019
Dear Guest, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are sorry to hear of your disappointing experience, your valuable comments have been shared with our team for the appropriate corrective action to be taken. Should you wish to discuss this further, please feel free to contact us with the details of your booking. Thank you for choosing our urban resort as your home in Shanghai, and we look forward to welcoming your return. Kind regards, Bryan Loh | Hotel Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Dirty + Bad Service
1）Dirty - the glass was with dirts since I checked in the room. I put it on the table, same glass was served without washing or changing a new one. see pics attached. - moreover, there r dust loads at the corners n under the cupboards. I dropped my hair clip on floor, my hand was full of dust after picking it up. 2) no communication between reservation n reception - I was being confirmed by the reservation officer that I was supposed to hv a complimentary breakfast but the receptionist told me that I don’t hv any complimentary breakfast. - I found the email n show the receptionist, they said they need time to check. By the time that they replied, I already missed the first day’s free breakfast. - I sent email to reservation officer to c if I can hv the breakfast on the next day which is my last day of stay. By the time I received their replied email was at 10:40am, so I missed the breakfast again!!! - coz of their lack of communication, I couldn’t get my breakfast!!!! - very disappointed
Stayed 1 night in Oct 2019
Response from Bryan Loh on Dec 4, 2019
Dear Guest, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are sorry to hear of your disappointing experience, your valuable comments have been shared with our team for the appropriate corrective action to be taken. Should you wish to discuss this further, please feel free to contact us with the details of your booking. Thank you for choosing our urban resort as your home in Shanghai, and we look forward to welcoming your return. Kind regards, Bryan Loh | Hotel Manager

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019

10/10 Excellent

Te joon

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
A stylish hotel in a great location
A beautiful hotel in the most active part of Jingan. If you are into shopping, this is the area to be in. The hotel is beautifully designed with wonderful outdoor amenity space and very stylish interior. The service however was a bit indifferent and worse than expected. Stay st the St Regis more regularly and that hotel although not as stylish as the Puli has much better staff and service.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, comfort and elegant. Hotel staff is also very helpful, I like this hotel very much.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very stylish and relaxing oasis set in a beautiful park beside the temple. The staff really takes care of every little touch and the room was spacious and very comfortable. I would definitely stay here again.
Stayed 2 nights in Sep 2019

10/10 Excellent

Ka Yum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

rita

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Fion, Hong Kong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located in the city centre with several shopping malls around. room facilities is new and clean. The only thing that disappointed us was when we went for breakfast at around 9:30am (end at 10:30am), Deep-Fried Dough Stick was already out of order......which was not a 5 star hotel standard. Other than this, everything is perfect. I will recommend this hotel to my friends.
Stayed 1 night in Jul 2019

10/10 Excellent

Chris

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Puli is a quiet and refined oasis in the middle of the busy city and well located for shopping and access to the city.
Stayed 1 night in Jul 2019

10/10 Excellent

p, Mexico City

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You feel at home. Great food. Great bed. Fantastic bar. The spa is a dream.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i dont believe i have ever stayed at a place quite like The Puli, feels like a retreat when you are in the middle of shanghai. amazing staff, excellent service, love this place.
Stayed 1 night in Jul 2019

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful design experience. Excellent staff, excellent design just starting to need a little maintenance.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Bunjow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, ample space to store everything. Good client service
Stayed 2 nights in Jun 2019