2/10 (非常に不満)
Josh
家族旅行
2025 年 2 月 11 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Please be mindful of sloppy accounting.
I stayed at this hotel from the end of 2024 through the New Year in 2025. Overall, it was a nice hotel with a beautiful city view.
However, some unfortunate issues arose. After returning home, I checked my credit card statement and found that the hotel had double-charged me $644 for my stay, even though I had already paid through Expedia. I contacted the hotel by phone and email, and they responded with an email containing a copy of my final receipt. Upon reviewing it, I also discovered an additional charge of $32.59 labeled "The Market," which was explained as a fee for breakfast or snacks at the lobby café—something I never consumed!!!
Eventually, the hotel refunded the accommodation charge without any notice, but they never refunded the "The Market" fee. Despite sending them four emails, they have ignored my messages to this day.
This raises concerns that the hotel may be engaging in unclear and disorganized accounting practices, making me question whether this is intentional. I suspect they may be deliberately exploiting foreign customers, taking advantage of geographical and language barriers that make it difficult to dispute overcharges, or relying on customer oversight to impose small, unnoticed fees.
I strongly condemn such unethical and unprofessional business practices, and also condemn Expedia that kept ignoring for this matter.
Josh
2024 年 12 月に 4 泊滞在
