Royal Holloway

Staff was excellent in customer service and knowledgeable of the area. Very attentive to our needs. We'd stay again if we return to London. Loved our stay.

This property met all my expectations and made my trip to London fabulous. Breakfast was excellent. Location to Victoria Station allowed me to use the Underground to most of the places I wanted to see. Dinner was a breeze with so many restaurants near the hotel. The staff was always very courteous and helpful.

Lovely decor, especially the plants.Easy access to tube stops for getting out and about. Great having the studio kitchen. Staff pleasant, we asked for a fan as the room was too hot and they accommodated. Breakfast is good but unless you go early you are limited for choice ( closes at 10am, we went at 9am both mornings, first morning there was a shortage of food, second day plenty top ups of food but shortage of crockery and cutlery where myself and other were constantly asking staff for items). Most importantly please be aware if you have allergies/ intolerances. I shall be writing to the Manager concerning this. There are the obligatory signs ’please contact a member of staff if any allergy questions’ but when asked no staff member knew any info or gave incorrect info. I was impressed initially as each food product had signs stating which allergen was present, but on closer inspection I realised some were incorrect! Luckily I noticed and asked. One example was bread, sign claimed no soya, I asked what brand and I was shown a Hovis pack- most definitely containing soya! Members of staff were friendly but untraine, not realising soya and gluten are different ingredients and allergens. Also whilst mostly clean, if I was being petty I’d have complained that there were long dark hairs in the bathroom sink on arrival, (we are blonde) and the fan brought to us was thick with dust from being on storage. If no allergen issues I would recommend staying.