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SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property
Start your day right at this Duke University-adjacent hotel with a gym workout or a hearty full breakfast to fuel your adventures.

Choose dates to view prices

SureStay Plus Hotel by Best Western Durham Medical Center is conveniently near Duke University. Guests enjoy practical amenities like a full breakfast, laundry facilities, a gym for quick workouts, and a business center with free WiFi for staying connected.

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Air conditioning
  • Gym
The current price is ￥10,506
￥11,925 total
includes taxes & fees
Jun 3 - Jun 4

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during August, September, October, November, December, and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day, plus a deposit of USD 25 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Frequently asked questions

Is SureStay Plus Hotel by Best Western Durham Medical Center pet-friendly?

Yes, SureStay Plus Hotel by Best Western Durham Medical Center allows dogs (limit 1 total) with a maximum weight of up to 80 lbs per pet. There's a deposit of USD 25 per stay and a fee of USD 15 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at SureStay Plus Hotel by Best Western Durham Medical Center?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Durham Medical Center on Jun 3, 2026 start from ￥10,506, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Durham Medical Center?

Check-in start time: 3 PM; Check-in end time: 2:00 AM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Durham Medical Center?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Durham Medical Center located?

Situated in the historical district, this hotel is 1.5 mi (2.4 km) from Bennett Place and 2.5 mi (4.1 km) from Duke University. Rhine Research Center Museum and Durham VA Medical Center are also within 3 mi (5 km).

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Reviews

Reviews

5.8

5.6

Cleanliness

7.0

Location

6.8

Staff & service

5.0

Property conditions & facilities
Rating 10 - Excellent. 149 out of 1001 reviews
Rating 8 - Good. 176 out of 1001 reviews
Rating 6 - Okay. 235 out of 1001 reviews
Rating 4 - Poor. 218 out of 1001 reviews
Rating 2 - Terrible. 223 out of 1001 reviews

Reviews

Verified

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities
Convenient location
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Minnie M

Liked: Cleanliness, property conditions & facilities
Everything appeared clean and was comfortable. It was difficult to adjust the water temperature of the shower. I would stay again.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, amenities
Very clean room and extremely friendly staff.
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, amenities
Quick and easy check-in. Room was clean and comfortable. Breakfast was ok. Property itself was a bit sketchy regarding the clientele.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Zelma

Staff was nice & breakfast was good.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
The hotel is an older hotel. The room was clean and met what I needed for a single night stay. Fitness center, seasonal pool and breakfast were extra perks of the stay.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Paul

Disliked: Amenities, property conditions & facilities
Courteous Staff. Rooms stark cold, minimum furnishings, clean bedding and linen. Outside appearance not the best!!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Bad

Hotel was comfortable, area was a little sketchy with homeless people in area and abandoned vehicles in parking lot.
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, room comfort
We enjoyed the continental breakfast this morning and then left for lunch. We returned back and enjoyed several hours of television and movies before taking a comfortable nap in the king size bed, before having to go to work at noon for my husband and 4pm for myself. It was a quiet, peaceful day. Thank you!!
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Beverly Joan

Liked: Cleanliness, staff & service
The hotel was good accommodations for an overnight/weekend stay. The location was very convenient for shopping, walking, eating, and access to the interstate.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Vanecia

Liked: Cleanliness, staff & service, property conditions & facilities
The safe was very friendly and it’s quiet.
Stayed 1 night in May 2025
Verified

6/10 Okay

Robert

Liked: Amenities, property conditions & facilities
The room and amenities were fine. Staff was pleasant. Just a few mis steps during our visit. Upon arrival, it was 20deg outside. Inside the AC/Heater was turned on to 74, but it was on the A/C, not the Heater. Took some time to warm up the room. We were also there 2 nights and didn't want room entry for cleaning, so we put the Do Not Disturb on the door. We left a fair amount of personal items out as we expected this. But, the staff came in and cleaned the room. Nothing missing of course, but felt uncomfortable by this.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities
The property is old but everything was clean and comfortable. Staff friendly and beds good.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
good value for price. the staff is very attentive.
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Whole Stay was AWESOME Sam and the staff were very accommodating. The Breakfast was awesome and we will be staying again.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Kahila

Liked: Staff & service
Disliked: Property conditions & facilities
The breakfast was limited really no real options but it didnt taste bad checkin was swift and easy but my room is a different story this hotel is in dire need to be remodeled
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the service the front desk gave you when I came in and the day that I left was very very positive and I appreciate everything
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

MIN

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly.
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Steven

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Very misleading. The place looks nothing like the pictures online. The place smelled like marijuana.There was no water pressure. The breakfast was pathetic. The toaster didn't work, and the only cereal was Cinnamon Toast Crunch-yuck! The orange juice was terrible -tasted like Hi-Cooler. The staff were friendly and the beds were comfortable. Thank God we only needed a 2-night stay.
Stayed 2 nights in Nov 2025
Verified

4/10 Poor

Willie

Disliked: Cleanliness, property conditions & facilities
I went to breakfast when it was halfway over and the food n drink was almost gone except for bread for toast. The freshness of the milk n cereal was questionable. The room could have been cleaner. The location was good - easy on,/off to 85 and restaurants close by.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Verified traveler

Desperately need to wash the windows. The rest of room was clean. No frills. Need extra blankets.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and the bed was comfortable. Great location very quiet neighborhood. Sam made sure that I was pleased with my stay, and he was excellent during my checkout
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this place for the designated smoking areas outside. I have been 3 times now with my family for hospital visits. It does seem like families with little kids stay here for weeks at a time.
Stayed 1 night in May 2024
Verified

6/10 Okay

Patricia

Disliked: Cleanliness
The manager was really nice and the bed was super comfy. I was there for 2 weeks and housekeeping only came 3 times.
Stayed 13 nights in Feb 2024
Verified

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay

Service was great. Slept very well nice and comfortable. Love the big TV. Need more work on bath tub (cleaning or replace). Location is five minutes from my final destination. Great location.
Stayed 1 night in May 2024