6/10 Okay
Ariane
Traveled with partner
Mar 3, 2024
The stay was fine and the location was excellent. Issues arose when I lost my black pearl bracelet. I'm pretty sure I left it on the bedside table and since it's black on black I wouldn't be surprised if staff accidentally moved it or something of the like, I think that's how I overlooked it myself the morning we noticed it was missing (one day into our three night stay). Anyway I was pretty disappointed with the reaction when I flagged the item as missing. The clerk looked shocked and I had to urge him to take down the information on my lost item. I double checked his work when I noticed he never asked for my name or contact information. Overall I'm really disappointed with the handling of this situation, it sapped any confidence that I had that should my bracelet be found by them that it would actually be returned to me. Maybe there isn't a procedure for when clients who report missing items? If so, I think this should be corrected as if I really am the first person to lose something I definitely won't be the last. Down the line, I would have appreciated decisive action and reassurance (akin to "we will do our best to find it") even though I know that there's only so much that can be done, especially because it's possible I didn't even lose it there.
To those considering a stay: it's well located and a decent price, just be vigilant with your belongings.
Ariane
Stayed 3 nights in Feb 2024