- Liked: Cleanliness
- Disliked: Staff & service
Met by very friendly valet at the front door but disappointed after that. Firstly advised our room number which was not in our name. Staff at reception had difficulty retrieving our booking despite having our booking reference. When we eventually got our room we waited 20 minutes for our bags to be delivered and finally had to go down to reception to ask where our bags were. We found a porter, identified our luggage and had to ask for it to be delivered to our room. Was not happy as we were catching up with friends in the hotel.