This hotel should have everything going for it but it fails on all the important components of a much-needed holiday break. The main service area has a marked "institutional" feel, spacious but with bland decoration and an absence of landmarks to help orientate anyone unfamiliar with the layout of a large resort hotel. The chalet style rooms were not part of the main building, were unheated (night-time temperatures in March were below 12C) and all pools were cold so nobody could swim. We asked for an extra blanket but this did not arrive until we reminded reception after another chilly night. Beds were below the standard of the Barcelona Princess Hotel we stayed in last year. The gymn was clean but not maintained, all cardiovascular equipment was unuasable and the gymn was often used by unsupervised children as a play area. Meals were awful and we regretted the "all-inclusive choice". The "hot" food was often cool or barely warm, salads were certainly not fresh with many ingredients stale and dry. Sunday was a particularly bad day for breakfast with many items unavailable or very long queues with slow replacement of empty dishes. With a hire car, we found two good restauants and ate there in the evening from day 3. We concluded that the hotel showed many of the tell-tale signs of underinvestment and poor local management. Definitely NOT a four star experience. Much better value is available elsewhere!