We made a reservation through Expedia for 2 Executive Studio suites. In Expedia, the Executive Studio suite sleeps 3 persons. I called the hotel after making the booking to ask if it meant there was a sleeping sofa in addition to the bed. They said no, that I had booked 2 standard rooms with one bed in each. I then book another room in a separate reservation, also through Expedia. At check-in, the lady told us that we only have 2 rooms booked, and that she found no other reservation. After a while, she finally found it and issued a key. When we entered the room, we found out that the room as occupied by someone and his/her belongings are all over the place. We went back to the front desk and got another key, this time to an empty room. There was no apologies nor expression of regret from the front desk. We slept with the doors dead bolted because we were not assured someone would be issued a key to enter our room.