- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The classic layout of the foyer was nice. Dislike about the property. Dirty carpet. The room we were given was not hotel standard, it was a motel. No closet to hand your close inside the room. The toilet seat was loose. Woken up at 7am by construction happening on Roosevelt roof.l right next to our bedroom window. The wall on the outside of our room was being worked on. Drilling and hammering was happening. The hotel supervisor tried to lie to us by stating the noise was coming from the city construction that was happening outside but we corrected her with facts as our room window was covered by white plastic by the hotel construction workers who were renovating the rooftop next to our room, plus I have video evidence on my phone. The hotel did not give us warning that construction will be happening from 7am on 11/18/2019. My wife was sleeping in her bra and underwear and I was sleeping in my underwear, I am sure the workers got full view of us sleeping when they were putting the plastic on the window without our knowledge. The hotel did not give us a chance to prepare. This is disgraceful. We paid for a service and we did not receive the service we paid for, instead our privacy was invaded. We feel very embarrassed and disappointed at the hotel trying to cover up the truth without facts. We are not stupid customers dispute what the hotel management may think we were treated like stupid customers.