- Liked: Cleanliness, staff & service
- Disliked: Amenities, property conditions & facilities
The staff at the Franklin are very personable and attentive. However, I had to switch rooms. First room, TV and phone did not work. Second room, the radiator blasted so much heat it made me ill. The air conditioner did not work either. Management sent someone to repair. The sink would not drain well and there are no screens on the windows. The phone did not work in second room either. Four channels on TV only. No wifi, no coffee in lobby or coffee maker in room. I have stayed at the Franklin a few times, this visit was a disappointment.